Il Serraglio Hotels, San Casciano in Val di Pesa

"Our first room was awful. We booked a cheap economy room and whilst it was large and full of character, it was awful. The plug sockets didn’t work, and the staff’s solution was to supply a huge extension lead which had to extend around the whole room, to allow us one socket to charge our phones etc by our beds at night. The bed was very uncomfortable and, being on the 1st floor at the front of the hotel, we were awoken very early with numerous delivery vans and their drivers shouting. I complained and they upgraded us to an amazing family room, recently refurbished and very comfortable and higher up with no disturbance. The concierge staff could not have been more helpful. Breakfast choice is huge and very good."

"Thought it was a good location. However, amenities like a clothing iron were not available for the rooms. If you needed one you would to go to a different building to use a public iron which was so dirty they damaged my shirt. There was no working A/C in the room on the last night there offered us a fan. Breakfast was a bit on the expensive side with not a lot of options very basic. Room was clean however there was a trash can outside our door which was not cleaned had the same garage for out entire stay."

"Loved this hotel! Great, quiet location and practically has its own private plaza. Beautiful, large rooms, excellent breakfast, nice staff, easy walk to a multitude of restaurants and all the tourist sites. The hotel is also and easywalking distance to the train station.The hotel has a full service coffee/snack/breakfast/lunch/mini meal/bar at the front of the hotel with plenty of tables to sit outside and have a snack or a drink/coffee. It’s a great place to sit at the end of the day to just chill out and relax prior to going upstairs and getting ready for evening activities. Staff is friendly and helpful. I would definitely stay here again."

"The room was nice and clean. Bathroom smaller but that is common for Florence hotels. Walking distance from train station churches and museums. Breakfast was very good nice variety. I would highly recommend"

"Great location, easy train access and fairly walkable to all main attractions. Decent rooms, nice breakfast selection, good value for money. Would stay here again."

"Very difficult to get to and park when you’re not Italian and are in a rental car. Otherwise, this was very clean with great proximity to the train station where we needed to be the next morning."

"Reserved months in advance for a May stay. Minutes walk from S.M. Novella train station, major sites, central market and restaurants / shopping. The buildings is 14th-century old, with thick walls, high ceilings and atmosphere. That is part of its charm. Nevertheless, the beds were clean and comfortable, the bathroom was modern, the breakfast buffet was beyond simple continental, and the staff was professional, attentive and friendly. We will stay there again."

"IQ Hotel Firenze is my favorite hotel in Italy! The staff goes beyond my expectations in every way. The breakfast buffet is amazing in quantity and quality. The location is perfect, central to both the Duomo and the mercato centrale. "

"Fabulous hotel - great staff room location character and food."