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"The Reception staff was friendly, efficient and acted quickly to resolve our complaints. We were moved 2 floors up to a room with no problems. The bed was large and comfortable. The safe was easy to operate and everything worked well. The hairdryer in the bathroom was old but worked. Breakfast was very good with fresh fruit and different options. No coffee machine for fancy coffee but the coffee provided was excellent. There was no liquid soap or shower gel in the bathroom, only shampoo. Walking distance to Santos Dumont Park and to Vicentina Aranha Park. We used taxis to visit family members and to go to Shopping Centers. We can't evaluate the level of English of staff because we spoke to everyone in Portuguese. We would stay there again."

"Great breakfast, quiet place, and wonderful views. The sunset scenery was gorgeous. This would be a property I'd love to return to."

"Staff members are extremely nice and always willing to help. "

"Great breakfast "

"The hotel was a beautful place to stay But the rudness of the older gentleman was to much telling us where to park our car or or always watching what you do makes you uncomfortable. The wooden fire should be more clear as you use the wood for the fire only to find out your being charged which is no where to be found on paper or online. So felt a little like a scheme for money at the end which ruined the trip a little. We stayed when the weather dropped so we had to use the fire and asking for extra wood we were yelled at that it was to late etc and the weather was 2 degrees. If you walked around the property you were followed by the older man only for him to yell. The breakfast was horrible! Eggs were just yellow water. For us we wouldnt stay at this property again! Just because of the extra charges and the older man. "

"Very nice stay. Clean. Staff very helpful."

"Good"

"Tudo certo na estadia. Recomendo e voltarei. "

"Hotel and staff are great , highly recommend, will be back next time."