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"Breakfast was not fresh and everything was cold. The airport shuttle is easy to find the location but it took more than an hour for someone to pick up. Driver was reckless and very rude."

"The only slight issue we encountered during our stay was one of the two panoramic lifts wasn’t working and it was taking a while to get from one floor to another. We have enjoyed our one night stay and wish we had more time to explore the property ( our flight to GRU was delayed and we didn’t get to the hotel until 8:20pm)."

"I had a very disappointing experience at this hotel. The rooms were extremely small and felt cramped, leaving almost no space to move around or store luggage comfortably. The beds were also quite small and not very comfortable, which made it difficult to get a good night's sleep. What made the stay even worse was the attitude of the staff. They didn’t seem interested in helping guests and showed very little willingness to assist when we had questions or needed something. It felt like we were bothering them just by asking for basic help. Overall, the lack of space, the small beds, and the unhelpful staff made the stay far from enjoyable. I would not recommend this hotel to anyone looking for comfort or good service."

"This is an airport transfer hotel. Easy to get to shuttle. Food was great. Rooms... Well its a layover hotel. Convenient hourly shuttle to airport "

"I was very impressed. Excellent hotel and convenient location. One of the best parts of Guarulhos. Very nice hotel room. "

"They need to improve the bathroom facilities, like the bathroom stall and the shower"

"Excellent staff bent over backwards to help us with all parts of our stay "

"Clean room, very friendly staff, excellent breakfast and attention. Downside: I had dinner last night! It was the worst spaghetti I had ever eaten!"

"The Lobby was Beautiful, the staff was Friendly, Helpful. The room was spacious and accommodating. The Breakfast was a wide variety of foods, and delicious. The coffee was fabulous! "