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Reviews of Hampton Inn Decatur

2.5 out of 5
Hampton Inn Decatur
2041 Beltline Rd Sw, Decatur, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 307 out of 536 reviews" "
Rating 8 - Good. 151 out of 536 reviews" "
Rating 6 - Okay. 41 out of 536 reviews" "
Rating 4 - Poor. 19 out of 536 reviews" "
Rating 2 - Terrible. 18 out of 536 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and polite. The room was clean, the place was quiet.
Stayed 1 night in Apr 2024
Response from Anna Kerrigan - General Manager on 8 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn in Decatur, Alabama! We are delighted to learn that you enjoyed your stay! Please stop by anytime you are in the area!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and easy check out
Stayed 1 night in Mar 2024
Response from Anna Kerrigan - General Manager on 4 Apr 2024
Thank you for taking the time to review your stay with us! We are so pleased you enjoyed your stay and we wanted to say thank you for the 5 out of 5 star review! We strive to meet and exceed our guests expectations and we are happy we were able to give you beautiful and restful accommodations. We hope you stay with us again!

8/10 Good

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice. The rooms were clean and the area seemed safe. The breakfast was convenient and had lots of different options.
Stayed 1 night in Mar 2024
Response from Anna Kerrigan - General Manager on 4 Apr 2024
Thank you for taking the time to review your stay with us! We love hearing that you enjoyed your stay! We look forward to seeing you again.

10/10 Excellent

Brian, Mount Sterling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna Kerrigan - General Manager on 2 Apr 2024
Dear Brian, Thank you for giving us a perfect rating! It is a pleasure to hear that you loved your stay with us! We look forward to seeing you again!

8/10 Good

Heidi

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Anna Kerrigan - General Manager on 2 Apr 2024
Thank you for taking the time to review your stay with us! We hope to see you again soon!

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna Kerrigan - General Manager on 2 Apr 2024
Dear Kay, Thank you for your perfect rating of our hotel! We are so excited that we met/exceeded your expectations. Our team works hard to make our guests feel welcomed and comfortable. We hope to see you again the next time you are in the area.

10/10 Excellent

Melton

Liked: Cleanliness, property conditions & facilities
Great for an overnight stay
Stayed 1 night in Mar 2024
Response from Anna Kerrigan on 12 Mar 2024
Thank you so much for taking the time to share your experience with us. We are delighted to hear that you had a great experience with us. Our team takes great pride in delivering the best service to all our guests and we are thrilled that we were able to meet your expectations. Thank you again for your kind words and we look forward to welcoming you back soon.Best Regards,Anna KerriganGeneral Manager

8/10 Good

Linda, Coldwater

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna Kerrigan on 12 Mar 2024
Thank you so much for taking the time to share your experience with us. We are delighted to hear that you had a great experience with us. Our team takes great pride in delivering the best service to all our guests and we are thrilled that we were able to meet your expectations. Thank you again for your kind words and we look forward to welcoming you back soon.Best Regards,Anna KerriganGeneral Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room. Several breakfast options.
Stayed 1 night in Jan 2024
Response from Stephen. General Manager on 21 Feb 2024
Thank you for staying with us and for leaving us a review. We appreciate the feedback as it helps us to better take care of our guests. We are happy to know that you enjoyed your stay and look forward to seeing you again on your next trip to the Decatur area.

10/10 Excellent

Herman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay was ok
Stayed 1 night in Feb 2024
Response from Stephen. General Manager on 8 Feb 2024
Thank you for staying with us and for leaving us a review. We appreciate your business and feedback, as it makes us better as a hotel. We hope to see you again on your next trip to the Decatur area.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton Inn/ Decatur
This hotel was very nice. Updated, location was great, very clean, service was very good and the breakfast was excellent.
Stayed 1 night in Jan 2024
Response from Stephen. General Manager on 16 Jan 2024
Thank you for staying with us and for leaving us a review. We greatly appreciate your business and hope to see you again on your next visit to the Decatur area.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Stephen. General Manager on 16 Jan 2024
Thank you for staying with us and for leaving us a review. We greatly appreciate your business and hope to see you again on your next visit to the Decatur area.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephen. General Manager on 12 Jan 2024
Thank you for staying with us and for leaving us a review. We appreciate your business and feedback to better serve you and our other guests. We look forward to seeing you again on your next trip to the Decatur area.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
two thumbs up
Nice hotel. Very clean. Pleasant and friendly staff. A lot of restaurants located near by. Conveniently located about 7 miles off of I-65. That 7 miles saved us $50-$75 for the night compared to hotels located right on I-65 exit.
Stayed 1 night in Dec 2023
Response from Stephen. General Manager on 2 Jan 2024
Thank you for staying with us and for leaving a review. We appreciate the feedback and are happy to hear you enjoyed your stay. We hope to see you again on your next trip to Decatur.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very friendly, great location .
Stayed 1 night in Dec 2023
Response from Stephen. General Manager on 27 Dec 2023
Thank you for staying with us and for leaving a review. We appreciate the feedback and are happy to see that you enjoyed your stay. We look forward to seeing you again on your next trip to the Decatur area.Thank you, and enjoy the holiday week as we leap into 2024!!!

8/10 Good

Carla

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stephen. General Manager on 27 Dec 2023
Thank you for staying with us and for leaving a review. We appreciate the feedback and are happy to see that you enjoyed your stay. We look forward to seeing you again on your next trip to the Decatur area.Thank you, and enjoy the holiday week as we leap into 2024!!!

10/10 Excellent

Diana L.

Travelled with family
Liked: Amenities
Easy to find
Stayed 1 night in Nov 2023
Response from Heaven Flores on 27 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Philip

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Heaven Flores on 27 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small parking lot Very clean room Nice breakfast
Stayed 1 night in Oct 2023
Response from Heaven Flores on 29 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2023
Response from Heaven Flores on 27 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Alan, Conway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay
Stayed 1 night in Oct 2023
Response from Heaven Flores on 23 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Clean place!! Quiet!
Stayed 1 night in Oct 2023
Response from Heaven Flores on 23 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel clean and quiet. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Gayla

Disliked: Property conditions & facilities
Room smell
The room we were given had a very unpleasant sme..
Stayed 1 night in Sep 2023
Response from Heaven Flores on 18 Sept 2023
I am sorry you had an unpleasant smell in your room. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We hope you will consider staying with us again in the future.

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Sep 2023
Response from Heaven Flores on 13 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Brian

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Heaven Flores on 5 Sept 2023
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future.

10/10 Excellent

Steve

Stayed 2 nights in Aug 2023
Response from Heaven Flores on 5 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Bernardo, Belleville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The treatment was outstanding Brianna the customer service rep, greeted us with love and respect and professionalism, and Tracy young lady in the evening time also did a magnificent job and taking care of us and showing us the way to the pool and all the areas of the property the housekeepers were on point, respectful and extremely courteous as well. Overall, our experience was fabulous. We will use an excuse to come back to this place. By the way, the breakfast was a plus freshly made western omelette freshly made home fries. Everything is clean. The coffee was fantastic and wow wow wow !!!!!!!!
Stayed 1 night in Aug 2023
Response from Heaven Flores on 1 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear that Breyanna, Traci, and our housekeeping staff were able to take such great care of your during your stay with us and that you were able to enjoy every part of our wonderful hotel! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Heaven Flores on 1 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Heaven Flores on 1 Sept 2023
Thank you for taking a moment to share your experience. We sincerely appreciate your feedback and we are very sorry we fell short of giving you an exceptional stay. We hope you will consider staying with us again in the future.

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy and quick check-in, and fresh cookies at the welcome desk. Comfy mattress. Clean bathroom.
Stayed 1 night in Aug 2023
Response from Heaven Flores on 17 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Heaven Flores on 8 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Heaven Flores on 7 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Cheryl C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
Displeased about no maid service and the Internet was somewhat problematic to sign into. Breakfast was not the best (not much variety). The desk clerk Jana was wonderful! Enjoyed our stay.
Stayed 2 nights in Jul 2023
Response from Heaven Flores on 27 Jul 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2023
Response from Heaven Flores on 27 Jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and our staff to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice,. quiet easy access lots of restaurants choices. Great breakfast selection
Stayed 1 night in Jul 2023
Response from Heaven Flores on 27 Jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and our location to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice stay....
Stayed 2 nights in Jun 2023
Response from Heaven Flores on 27 Jun 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Heaven Flores on 27 Jun 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Timothy

Liked: Cleanliness
Rear Foor scanner not working causing inconviences
Stayed 1 night in Jun 2023
Response from Heaven Flores on 27 Jun 2023
Thank you for taking a moment to share your experience. I apologize about any inconvenience the back door was for you. We have since had our maintenance team look into it. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel as a whole is fine. The AC was really cool during the day but would get hot at night. There were ants on the inside AC unit. The curtain doesn’t block out light at night. The room was very bright at night. There weren’t any pastries to choose from as I didn’t have time to sit and eat and the cereal selection was slim.
Stayed 3 nights in Jun 2023
Response from Heaven Flores on 27 Jun 2023
Thank you for taking a moment to share your experience. I'm sorry to hear about the AC issues during your stay and I will make sure my maintenance team looks into this. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Pamela

Stayed 2 nights in Jun 2023
Response from Heaven Flores on 8 Jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Houston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Heaven Flores on 12 Jun 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The sleep sofa mattress is not desirable
Stayed 1 night in Jun 2023
Response from Heaven Flores on 12 Jun 2023
Thank you for taking a moment to share your experience. I am sorry to hear that the mattress in your room was not comfortable for you. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Heaven Flores on 12 Jun 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

M L

Stayed 2 nights in May 2023
Response from Heaven Flores on 27 Jun 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Baret

Stayed 1 night in Apr 2023
Response from Heaven Flores on 22 May 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Joan

Response from Heaven Flores on 22 May 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from Heaven Flores on 7 May 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Heaven Flores on 24 Apr 2023
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future.

10/10 Excellent

Michael, Manistee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was nice, but quite a ways from I-65 so not as convenient for travelers. It was clean and the staff were nice.
Stayed 1 night in Mar 2023
Response from Heaven Flores on 1 Apr 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. But I am sorry we weren't closer to the I-65 for you! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Heaven Flores on 17 Apr 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future!