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Reviews of Old Grey Mare Hotel by Greene King Inns

3 out of 5
Old Grey Mare Hotel by Greene King Inns
193 Cottingham Road, Hull, England

Reviews

7.8

Good

Rating 10 - Excellent. 62 out of 208 reviews" "
Rating 8 - Good. 84 out of 208 reviews" "
Rating 6 - Okay. 36 out of 208 reviews" "
Rating 4 - Poor. 18 out of 208 reviews" "
Rating 2 - Terrible. 8 out of 208 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lack of consideration by the kitchen staff for paying guests staying above - very noisy.. Police knocking on the door at 3am in order to arrest a neighbour.. Overall cleanliness not great, mouldy shower curtain, stained walls, dirty carpets
Stayed 2 nights in Feb 2024

2/10 Terrible

richard

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room felt incredibly cold, and I had received a call about the lack of heating, so I was already aware of the issue. The iron provided was more like a "toy iron" and didn't function properly. The television in the room was smaller than my phone. The food seemed to be microwaved, and the coffee served during breakfast appeared to be nothing more than colored water.
Stayed 1 night in Jan 2024

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
The location is excellent if you are visiting the University. Parking was no problem. Staff were friendly. Our room was a bit tired and we had a portable oil filled radiator provided, that did not provide much heat, as the plumbed radiators were not on. On our visit the kitchens were closed so there was no breakfast or evening meal option. Fortunately there are plenty of dining options in the vicinity. Personal gripe was that for a pub they did not offer any real ales.
Stayed 2 nights in Jan 2024

6/10 Okay

G

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Reasonable stay. Clean and nicely presented room with a desk and tea/coffee making facilities. Restaurant was closed and no meals/breakfast available. No heating on in my room when I arrived and it was very cold. When returning to my room after work on Day 2 the door had been left unlocked by the cleaning staff whilst my belongings were still in there. Great hospitality from the bar staff in the evening.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Don't bother
Heating not working in the room and the carpet was filthy, restaurant was closed and rentokil was on site, the corridors and rooms are outdated and the hotel needs refurbishment drastically.
Stayed 1 night in Jan 2024
Response from Old Grey Mare on 10 Jan 2024
Thank you for taking the time to leave us a review. I'm sorry to see you had no heating - we have had a new boiler fitted and they are currently working to get the heating fixed asap. The kitchen is currently closed for maintenance and we are hoping to get back open as soon as possible. Also as part of Greene King it is common to have rentokil out for routine visits to ensure we remain pest free and safe to open. If you would like to discuss any of your visit with a member of the team, please dont hesitate to contact us directly. Many thanks

6/10 Okay

Jean

Liked: Cleanliness
Easy to find and reach by public transport Opposite university Good value Clean Change of towels warm controllable heating Double wardrobe not necessary in single room Single wardrobe and chair would be better Stairs not suitable for people with mobility problems Would go back
Stayed 4 nights in Dec 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, room clean bit dated but clean, Food was excellent
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

4/10 Poor

Beccy

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Vinayak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The room was good for night, but the bathroom was a bit disappointing. Overall amazing stay
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, room comfort
Nice place handy for the university
I was on a conference at the uni and needed somewhere handy to stay overnight and this place was perfect friendly comfy warm ( weather was v cold and frosty) and fitted the bill perfectly I cannot fault it thanks guys this is a good decent place to stay!
Stayed 1 night in Nov 2023

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget stay
I have stayed here a few times and it is very consistent. Friendly staff, good food and drink, very good value, just opposite the university so good location. My main issue is they don't provide plant based milk even though they have vegan options for breakfast meals! The staff said it isn't on their order list. Please get some soya milk for non dairy tea and coffee! Also the water in the tea urn was luke warm. The staff said it was Greene King policy. Ridiculous. The coffee was piping hot.
Stayed 1 night in Dec 2023

10/10 Excellent

derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff excellent customer service and great food.
Stayed 1 night in Nov 2023

8/10 Good

Emily

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly service from staff made very welcome.
Stayed 1 night in Nov 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff, lovely dinner, great breakfast. Very relaxing stay. Would book again in the future.
Stayed 1 night in Nov 2023

6/10 Okay

Kerry

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Nigel

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly Staff but Tired Looking Room
Easy and quick check in and friendly staff. Hotel was very convenient for where I needed to be. However, the room was disappointing. I wasn't expecting much for what I paid but I felt that the room was very tired and worn and fell below my expectations. There was a large stain on the wall that looked like someone had thrown a drink at it. The carpets looked dirty and old. Not all the lights in the room worked and the taps didn't work well. Having said that, for one night and the short time I was in the room, it was comfortable and did the job.
Stayed 1 night in Oct 2023

8/10 Good

Marie

Stayed 1 night in Oct 2023

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly opposite the University which was extremely handy. Dinner was discounted & very reasonable. Cocktails were ridiculously cheap. Only criticism is that the doors need shaving as they were very hard to open & close against the carpets and the bathroom window didnt close properly.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
great , but maybe a little dated
Friendly staff, good choice of beers, tho only 1 ale :( Food was very tasty (sirloin cooked to perfection) Room was comfy, bed a bit squeaky, bit soft for me, water very hot for my shower - only criticism is the decor and carpets are showing their age, but for the price not an issue
Stayed 1 night in Sep 2023

8/10 Good

Muhammad

Stayed 1 night in Sep 2023

10/10 Excellent

Kelechi

Liked: Amenities
I love the hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and helpful staff. Would reccomend!
Stayed 1 night in Sep 2023

8/10 Good

Emily

Business traveller
Liked: Cleanliness, room comfort
Really polite staff
Stayed here a good few times whilst away with work Rooms are a reasonable rate - bit tired but clean Staff always polite and welcoming 20% discount in the pub on food was good and managed to cater for my egg allergy with good diligence
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Damien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, Good value for the price
We were visiting the university of Hull and this hotel was perfectly located. Rooms were clean and practical. We could hear the music from the pub till 11pm but it wasn't an issue as we weren't asleep earlier. The interior feels old - looks like from the 80s, but as mentioned, it's clean. Globally a good value for the price (around £50 per room).
Stayed 1 night in Aug 2023
Response from Old Grey Mare on 22 Aug 2023
Hi Damien, thank you so mch for taking the time to leave us feedback on your recent stay. Its great to see you enjoyed your visit and i will be sure to pass your comments on to the team. We hope to see you again in the future. Many Thanks

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice comfortable room, bed was comfy, pillows were a tad hard but still had a good nights sleep. Food very nice and staff were very welcoming and friendly, would definately stay again 🙂
Stayed 2 nights in Aug 2023
Response from Old Grey Mare on 9 Aug 2023
Hi Claire, great to see you enjoyed your stay. I'll be sure to pass your great comments on to the team and we hope you will visit us again in future. Many thanks

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023
Response from Old Grey Mare on 22 Aug 2023
Hi Daniel. thank you so much for the great rating! We hope to see you again soon. Many thanks.

8/10 Good

carole

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and well cooked food.
Stayed 1 night in Jul 2023
Response from Old Grey Mare on 20 Jul 2023
Hi Carole, thank you so much for taking the time to leave us a review of your recent stay Im so pleased to see you enjoyed it and we hope you will visit again in the future. Many thanks

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth £85
Couldn’t stay in room, not clean very dated, found stains on bed sheets. Left and found different accommodation. Lost £85 but couldn’t stay in that room. VERY VERY VERY DISAPPOINTED. Booked this room on the reviews. I think these reviews were made up
Stayed 1 night in Jul 2023
Response from Old Grey Mare on 15 Jul 2023
Hi Scott, We would always hope that any issues with rooms are brought up with a member of the team before leaving, however you left and told the team you were leaving due to work commitments changing and could no longer stay and did not mention anything to do with the room having issues. If you would like to discuss this further please feel free to contact us direct at the pub.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Booked the overnight stay here as it is next to Hull uni where I was visiting my son. The staff were friendly and professional. The pub was lively and had a great food and drink menu. The room was cosy, modern, and had tea and coffee making facilities. The bed was so so comfortable and the shower was powerful and refreshing. It was very reasonably priced. I will definitely be staying here again.
Stayed 1 night in Jun 2023
Response from Old Grey Mare on 3 Jul 2023
Hi Lindsey, thank you so much for leaving us such a great review of your recent stay. I'm so pleased you enjoyed your stay and the location was so convenient for you. We hope you will visit us again in the future. Many Thanks

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cracking location for the University
The room was dated however the bed was very soft and comfortable (Rm4) and the shower was excellent! Having the restaurant and pub below was very convenient and the 20% discount was great too! The parking at the front and rear was shared with the pub customers so was a challenge around 5pm but that eased off as the night wore on so overnight parking was not an issue.
Stayed 1 night in May 2023
Response from Old Grey Mare on 21 May 2023
Hi John , thank you so much for taking the time to leave us a review of your recent stay. Great to see you enjoyed your visit and we hope to see you again in the future. Many Thanks

10/10 Excellent

JA

Stayed 1 night in May 2023
Response from Old Grey Mare on 21 May 2023
Thank you so much for taking the time to leave us a rating of your recent stay. Its great to see you enjoyed your visit and we hope you will choose to stay with us again in future. Kind Regards

6/10 Okay

Heather

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall Good value for money
Free car parking, friendly staff, clean and nice breakfast. Rooms a bit tired and dated. If you happen to get room 4 its above the kitchen with noisy extractors and kitchen staff shouting and discussing things you would rather not hear! Wifi unstable too. Helpful manager assisted a move.
Stayed 1 night in May 2023
Response from Old Grey Mare on 21 May 2023
Hi Heather, thank you for taking the time to leave us a review on your recent stay. Rest assured I have passed your comments on to the team so they are aware of the issues you experienced. Many Thanks

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Did what was needed
Rooms were basic but did the job. Could here some noise from the pub down stair but nothing too much.
Stayed 1 night in Apr 2023
Response from Old Grey Mare on 21 May 2023
Thank you so much for taking the time to leave us a review of your recent visit.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Old Grey Mare on 21 May 2023
Hi Anthony . thank you so much for taking the time to let us know how your visit was. We grately appreviate the rating and look forward to seeing you again in future. Kind Regards

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful
What you would expect from a pub hotel. Cheap and cheerful, and convenient for what I needed - going to campus.
Stayed 1 night in Apr 2023
Response from Old Grey Mare on 21 May 2023
Hi Bryce, thank you for the review. Great to see our location was perfect for your visit. Hopefully you will choose to visit us again when in the area. Many Thanks

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Visit 18-19 Aprril
Friendly staff, easy check in and check out. We hadn't booked breakfast, but just added on. It was lovely.
Stayed 2 nights in Apr 2023
Response from Old Grey Mare on 21 May 2023
Hi Sharon, thanks so much for taking the time to leave us a review of your stay. Great to see everything was to your expectations and you enjoyed our breakfast too. Hopefully youwill see us again soon. Many Thanks

10/10 Excellent

stephen

Stayed 1 night in Mar 2023

8/10 Good

Lisa

Stayed 1 night in Mar 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness, staff & service
Friendly staff, cheap food and drink prices, not the greatest rooms but did the job that was needed and would book again :)
Stayed 1 night in Mar 2023

8/10 Good

Don

Stayed 1 night in Mar 2023

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bedroom nice and clean and bed very comfy we were a disabled couple and the bedroom was at back of the hotel. it was up a series set of stairs along a fairly long corrador through at least 8 fire doors an up and down stairs. certainly not any good for elderly or disabled. no hot water and the sink plug would not hold the water. Breakfast was excellent. music in bar was to loud.
Stayed 2 nights in Feb 2023

4/10 Poor

Michael

Business traveller
Dont
This place is a Maze, getting to your room is an experience to say the least, the breakfast was late with almost raw bacon & cold beans. Butter for the toast was frozen solid and unusable. My advice? Stay somewhere else
Stayed 2 nights in Feb 2023

8/10 Good

Amandeep

Stayed 1 night in Jan 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel have stayed before the only complaint is I was told that I got 20% off my food and when I got the receipt it was not deducted I have emailed but did not get a reply
Stayed 1 night in Jan 2023