Book a Horley Cottage

"We’re decided to stay here as it’s connected to the terminal as we were flying back into Gatwick at 3am. The hotel was very nice, the staff knew we were checking in late so all was ready. This was good, and they can accommodate you checking in at that time. Room was clean, bed quality was good. The only negative comment is about breakfast.. it finishes at 9:30 as most people stay to fly out early the next day; we were the opposite. While just about making it on time, the staff proceeded to clear it away around us as soon as it turned that time even though we were standing there with empty plates and cups working out what to do.. it was quite staggeringly bad service, which was reported to reception as we left. So overall the hotel is very good and does its job; just make sure you are at breakfast before the time limit.. We didn’t stay long enough to know what the rest of it was like.. "

"Very easy entrance for airport secirity for an early flight. Room functional and bed good"

"Lovely suite"

"Staff friendly and nice at check in, though room not cleaned properly, seems previous occupants liked to empty their milk and sugar on to the chair pulled up to the desk! Housekeeping failed to miss this when cleaning the room. Stayed in a cosy double which had a full length mirror, I’ve stayed in many of the rooms at Oatlands and even some of the more expensive rooms don’t have full length mirrors which I find odd. Curtains hanging off the rail - this is so easy to sort I fail to see why these things aren’t sorted promptly and plug in the bathroom sink was broken. I stay for the convenience for work and most of the time it just hits the mark - this time was just a below standard really. "

"Dinner in the garden restaurant was very good. The staff were extremely polite and helpful. I asked for the curry to be hotter than normal and when it arrived I couldn't eat it! They replaced it free of charge. Thanks for a very good dinner."

"Rooms a bit tired, table service took a while. But it's conveniently located at the end of a long day."

"Was disappointed as we had no heat in the room especially the bathroom even though I set the thermostat the meal was excellent in the dining room "

"We stayed here one night and we were very impressed by the staff who were so helpful. The breakfast was fantastic and very comfortable room"

"Room very unclean"