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Thank you so much for your kindness, but that wasn't the real owner. The real owner is in another castle.
2/10 Terrible
Charles-Olivier
Travelled with group
29 Jan 2024
Disliked: Staff & service, room comfort
Canceled flight delayed us and we couldn't check-.
Our flight was delayed and made us land right after check-in time in Vancouver. We called upon landing, but were still 2h drive away and were told we wouldn't be let in per the instructions provided.
Book with caution if you're flying in and be prepared to be left on the curb and have to find another accommodation.
Charles-Olivier
Stayed 1 night in Jan 2024
Response from The Key Master, on 30 Jan 2024
While we are very sorry you couldn't get here, you were not left on the curb.. your were still more than 2 hours away, furthermore the blame is not being placed in the right place. YOU made the reservation knowing full well the hours, and YOU received numerous messages about those hours. YOU had your flight cancelled, and YOU did not contact us about it until AN HOUR AFTER the check in hours. WE could have resold the room much earlier in the day had YOU contacted US in the more than 10 Hours YOU had prior to your arrival when YOU learned of the cancelled flight out of Quebec. Please understand we have rules for a many reasons, and these reasons, one of which is your safety driving unknown roads in bad weather. Was going to offer a partial refund but since you took these steps instead and would like to hurt our small business, we will now not be offering anything. Enjoy the remainder of your travels.
2/10 Terrible
Paul
23 Jan 2024
Disliked: Staff & service
Would never go back.
Paul
Stayed 1 night in Dec 2023
Response from Mr. Can't Please em all but we'll try on 24 Jan 2024
I wish their was more explanation from you as to why you are leaving such a poor review a month after your stay but I know the reason, and their is nothing I could have done that would have made you happy. No apologies from us, as they are not warranted, we did everything we could and some to accommodate your party.
It is a self-serve property with a code provided to access the room,so there is really no service to talk about.
It is very clean and quiet and lots of amenities close by.
Pierre
Stayed 1 night in Dec 2023
10/10 Excellent
Darren
10 Dec 2023
Darren
Stayed 1 night in Dec 2023
6/10 Okay
Fred, Vancouver
Travelled with family
24 Oct 2023
Liked: Amenities
This accommodation is B&B so I expected breakfast to be served but, there was No breakfast included, very disappointed. The issue is...during the process of making a reservation, there is NO indication breakfast is not included during the winter months UNTIL the reservation was completed. This is not right in my view! Did I misread the announcement?
Fred
Stayed 1 night in Oct 2023
Response from Inn Keeper on 27 Oct 2023
Thank you for taking the time to review our property, but even in your own words to me when you checked in and stared at the plaque with your name on it for a few minutes, you said "I didn't read the information about the property, I just booked" Those couple seconds could have helped you, as any property will have a big icon that said FREE BREAKFAST or BREAKFAST INCLUDED, even before you look for details. that in our case say, no meal included no matter what time of year you are staying. This booking site does not allow us to write that we serve breakfast 7 months of the year only.
Check in was easy; room very clean with good, specific instructions. Parking and location convenient to town. Host very gracious; prepared a delicious breakfast.
John
Stayed 1 night in Sep 2023
10/10 Excellent
Mavae
Travelled with partner
3 Sept 2023
Liked: Amenities
Beautiful space & the owner was very welcoming! We had a wonderful time. Thank you!
They electronically tell you with an automated message that check in time ends at 07:30pm. There is a way to reply with an inquiry but even repeated inquiries are not responded to. We lost our full payment at the 7 day prior point and heard nothing at all until 9:30pm on the night of check in. We had given up and drove on to the next town and stayed in a real hotel with living staff to help. Stay away from this place.
William
Stayed 1 night in Aug 2023
Response from the meanest toilet cleaner of all on 30 Aug 2023
This doesn't warrant a response, but as you put the time into writing it and not picking up a phone while also saying a you wrote emails that we never actually got.. I'll say this. its 2023, so many ways to contact us and a location that is searchable on google.. you could have easily got in contact with us if the posted hours you agreed to when you reserved were something you had a question about. All our contact information is right there for you, but hey I get it if you think the world should bend to your inability to communicate.
We would highly recommend this B&B for lodging in Hope, BC.
Our room was serene, clean, pleasant, and spacious.
We were able to walk to a nearby microbrewery for dinner.
Breakfast was yummy--and nice to chat with the host and other guests.
Great convenient location with easy parking and check-in. Wonderful friendly host and a very nice vibe. Delicious waffle breakfast. I'd definitely return.
Great place... easy walking to the Home Restaurant where home cooking and great pies are the main menu items
Merry Carol
Stayed 1 night in Jul 2023
10/10 Excellent
Linda
26 Jun 2023
Liked: Cleanliness, staff & service, room comfort
Linda
Stayed 1 night in Jun 2023
4/10 Poor
Darsi
24 Jun 2023
Liked: Property conditions & facilities
Disliked: Staff & service
Heavy cleaner smells were really challenging.
Darsi
Stayed 1 night in Jun 2023
Response from Head Toilet Cleaner on 25 Jun 2023
This Just In, woman with a long white mullet doesn’t like the smell of a clean home. When asked for further comment about the actual room furnishings, bed or breakfast, the woman was too busy looking for her smokes.
My room smelled really good and it was so clean! I’m glad they don’t allow shoes inside the room! I found a haven in Hope! If felt quite safe staying there by myself! Great service too!
Jane
Stayed 1 night in May 2023
Response from Inn Keeper on 14 May 2023
Thank you sweet Jane. Happy to have you come and enjoy our place.
This is a place much loved and well maintained by the owner, and it shows in every aspect. Tastefully decorated, with updated tech (hi speed internet for real, a tv on which you can cast your own device in addition to the many apps and channels) and a personalized binder in the room with really useful local tips. We've been spending the New Year at Evergreen a number of times - it's a wonderful place to be if you like the atmosphere of a small town and you appreciate the special little gems of the outdoors: Manning Provincial Park (45min drive - all types of winter activities there) or Coquihalla Provincial Park (Othello tunnels trail 20min).
We had an awesome 1st impression about the room condition and setting. A bit too ridgit about having to remove footwear and a bit cold with no personal interaction with the owner(s) of a bed and breakfast. Also, we misunderstood and expected breakfast to be served/offered, otherwise why call it a Bed & Breakfast, and if it’s not being served then it should be clearly stipulated before we booked the suite.
Valerie
Stayed 1 night in Oct 2022
Response from Christian on 21 Oct 2022
Hi Valerie, Im sorry to hear you are frustrated about breakfast, that is not served after October 16th and clearly stated that no meal is provided on the booking platform you chose. We did not make the reservation for you, so not having interaction with us, or breakfast should have been no surprise as these important factors are there for you on the profile before YOU choose to reserve. The emails after you get from us are reminders, and can serve as easy outs if you missed something. As for the footwear... Your house your rules, our home, our rules. We do however give you freedom to use the heat as you please. Panel is very clearly in view for you.
Easily the best place to stay when visiting Hope. Very clean, easy access to the town, and very hospitable owners! I plan on visiting Hope again and when I do, I will book here.
Its clean and very comfortable place. The host is very nice. Excellent breakfast.
Paramjit
Stayed 1 night in Jul 2022
6/10 Okay
Paul
5 Jul 2022
We didn’t actually make it to Evergreen. The return flight of our grandchildren was delayed making it impossible to get to Evergreen within their required timeframe. Disappointing :-). Be very aware of their strict checkin timeframe.
Paul
Stayed 1 night in Jul 2022
Response from The Time Keeper on 17 Jul 2022
Thank you for making everyone aware. Yes, we have a strict check in policy. Its dangerous to drive here in the dark, and you would disturb other guests. The hours are posted, we do not hide them, and even give many people an extra hour.
You were given a reminder email 6 days before incase you forgot, and I tried to get you to cancel with time for us to refill the room and get you a refund. You didn't want to until 5pm on the day of.
Very comfortable, easy check in, extravagant furnishings, and caring hosts that made us a delicious breakfast. Would recommend this very nice bed and breakfast.
This was a wonderful place to stay. It was spotless and they have thought of everything. I was in the Tranquility suite which was very comfortable, and breakfast was delicious. I will be back for sure.
Kristina
Stayed 1 night in May 2022
10/10 Excellent
Len
2 May 2022
Liked: Cleanliness, staff & service
Very clean staff super nice. Good location breakfast very good
Len
Stayed 1 night in Apr 2022
6/10 Okay
Anne
25 Apr 2022
Liked: Staff & service
Disliked: Room comfort
Anne
Stayed 1 night in Apr 2022
Response from The Cleaner Upper on 25 Apr 2022
Darn. We have review from someone that took the time to leave a low review but not the extra effort to tell us why.
Wish we knew what we could have done to make your stay better. Was it the salad for breakfast?
Very clean, comfortable, and spacious accommodation; maybe one of the best in Hope. No complaints whatsoever and very friendly and nice owners. Will definitely stay here for next years hockey tournament as well.