2 bars/lounges, poolside bar
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Reviews of Pacific Crown Hotel

3 out of 5
Pacific Crown Hotel
Kukum Highway, Honiara, Guadalcanal

Reviews

6.0
Rating 10 - Excellent. 3 out of 41 reviews" "
Rating 8 - Good. 14 out of 41 reviews" "
Rating 6 - Okay. 9 out of 41 reviews" "
Rating 4 - Poor. 9 out of 41 reviews" "
Rating 2 - Terrible. 6 out of 41 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All seems to be ok
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location for the airport, very friendly and helpful staff. Rooms are large and reasonably comfortable. Only downside is that you have to pay for wifi!
Stayed 1 night in Sep 2019

4/10 Poor

Stefan, Miami

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Wifi, cheap, not clean rooms that still cost 100. Not a good option. Hopefully better exist in Honiara.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019

2/10 Terrible

Julienne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi connection is not good and they only allow one device per booking, so you have to pay for the additional device. Overall facilities are really old and needs renovation/refurbishing. There’s no complimentary water. No hair dryer in the room and you have to ask for it. One time they forgot to clean my room. Sometimes the keycard is not working so I had to go back to the lobby and get it fixed. I got a room with a seaview but there’s a ongoing construction so view was ruined. Staff overall are very laidback and not very attentive.
Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Place was in need of a lot of maintenance. Restaurant was ok but rooms had flaking paint , broken tiles etc. I checked out early & went somewhere else. Then this place got locked up because of the riot that occurred there so glad I moved out. Staff couldn't help with basic enquiries & the "casino" was a joke. Stay somewhere else.
Stayed 6 nights in Apr 2019
Response from Maria Nemaia on 3 May 2019
Hi there, So sorry that your very un-happy and we will try to work on these issues. Will talk to the staffs to be more prompt with guest inquiries. And do understand that our hotel rooms are now being renovated. Thank you for staying with us.

6/10 Okay

ian

Liked: Cleanliness, staff & service
Short hop only - do not stay too long
Not what it looks like on the site. Quite run down place to be honest. Building work taking place. On the coast, but limited access to it. OK for an overnight stay prior to another move which is what we booked for. Good restaurant though and food very good. WiFi good but you have to pay for it, albeit not a lot. Friendly staff and not too far from Honiara airport.
Stayed 1 night in Apr 2019
Response from Maria Nemaia on 29 Apr 2019
Thank you for staying with us. And do note that our rooms are currently under renovations and will surely improve more when rooms are done. So sorry for the inconvenience.

6/10 Okay

Henri

Liked: Staff & service
OK place to stay
The staff is very friendly and I appreciate the option to be able to book airport pick up (50 SBD) to have safe transportation. There is no free internet even in the lobby (unlike stated on website) and the internet for 24 hours is 100 SBD, not that cheap. Honiara does not have huge amount of hotel options, so I guess this is ok, but would not pay 100 USD for this kind of room in regular Asian destinations. Anyway, I know Solomon Islands is not cheap, so locally price is ok.
Stayed 2 nights in Apr 2019
Response from Maria Nemaia on 6 May 2019
Thank you for your wonderful compliments and for choosing Pacific Casino Hotel for accommodation. We will try to improve the issue which you just raised.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
staff are great, restaurant is very nice and clean but rooms are terrible and not value for money in any respect.
Stayed 3 nights in Mar 2019
Response from Maria Nemaia on 10 Apr 2019
Thank you for your wonderful compliments and sorry for the the rooms, our rooms are currently under renovations. Hope to see you anytime soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in an ideal location. Quite disappointed with how my booking wasn’t in the hotel system when I checked in.
Stayed 1 night in Dec 2018
Response from Maria Nemaia on 22 Jan 2019
Thank you and so sorry that your booking was not in the system, it in fact was suppose to but we could not log into Expedia page due to network failure. But we will try and improve these issues. Looking forward on having you again. Kind regards,

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Maria Nemaia on 20 Jan 2019
Thank you for the rating. Kind regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place. Avoid it
This hotel is a dive. Do not stay here. Not worth the money. Not a nice place. Poorly kept.
Stayed 2 nights in Nov 2018
Response from Maria Nemaia on 20 Jan 2019
Sorry for everything. We will try and work to improve these issues. Kind regards,

6/10 Okay

Lindsey, Auckland, New Zealand

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Run down, but clean and friendly. Larger room than I expected. Had separate lounge which was useful.
Stayed 3 nights in Nov 2018
Response from Maria Nemaia on 28 Nov 2018
Thank you for your wonderful comment. Looking forward on having you here again!

8/10 Good

TravelinAlan, Los Angeles is my hometown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay there. Location not the best for my needs.
Stayed 4 nights in Nov 2018
Response from Maria Nemaia on 28 Nov 2018
Hi there, Thank you for your wonderful comment and sorry again for the location issue. We hope you enjoyed your stay!

6/10 Okay

Joredie

Liked: Staff & service, property conditions & facilities, room comfort
There's no wifi in the room
Stayed 2 nights in Sep 2018
Response from Maria Nemaia on 26 Sept 2018
Hi Joredie, Sorry again for that, but currently our IT department have discounted all our WiFi connections in rooms because the hotel is under going renovations in all its facilities including the internet. It was a pleasure to have you at our hotel and we hope to see you again. Thanks and kindest regards,

8/10 Good

Matthew

Good hotel in Honiara. Wifi description misleading
I felt that this was one of the better hotels in Honiara. Room was clean with powerful air conditioning. The bed was comfortable and there was a decent desk to work from. The food and coffee was nice, especially in the Garden Bar. The room service was good. The hotel offers a discounted shuttle to the airport that is cheaper than a taxi, so be sure to book this. My main criticism would be the misrepresentation of the wifi here. It says on Hotels.com that there is free wifi in your hotel room but this is simply not true. There is no wifi access in the hotel lobby either. The only way to access to the internet is to go and sit in the Garden Bar and use the wifi there. It was a little awkward sitting in a bar/restaurant and not buying anything, just so I could use the wifi. Overall I would happily stay again.
Stayed 2 nights in Aug 2018
Response from Maria Nemaia on 13 Sept 2018
Hi Mattew, Thank you so much for your compliments. However with the WiFi accessibility, our hotel management have disconnected all WiFi connections due to the hotel is under going maintenance and renovations. Our Sales and marketing manager left the company just few months back and have failed to updated the website concerning the WiFi. We have already removed the ad from Hotels.com. Thank you again for staying with us at the Pacific Casino Hotel and we look forward on seeing you again. Thanks and best regards

8/10 Good

Jeff, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Base for visiting Honiara
Nice place to base yourself for your stay on Guadalcanal. About 3km out of Honiara - a bit far to walk; but the Hotel has a car hire office on site and you should get one anyway to see the island.
Stayed 1 night in Jul 2018
Response from Maria Nemaia on 17 Sept 2018
Thank you for the wonderful compliments Jeff. We try our best to make your stay with us a pleasant one. The hotel is currently under going renovations and will improve soon will the room standards. Looking forward on seeing you again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel under reconstruction
Upsides - food, gym, staff & pool Downsides - under massive rebuild, building dust from rebuild and road construction, filthy carpet and walls in hall way, quality of construction and finish Paid extra for ocean view room only to get view of a construction site. Fire alarm went off (no reaction by staff) and water switched off without notification (just happened during shower)
Stayed 7 nights in Jun 2018

6/10 Okay

Andrew, Brisbane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Managers trying, but a long way to go
Staff, including managers, very positive and responsive, but many of the staff are fairly inexperienced, which shows. The hotel is quite dated and needs a major renovation (rooms and internal areas especially). Since my last stay there (4 years ago) they have expanded the outside entertainment areas near the pool, meaning there is considerable noise (bands; music; loud talking/drinking) that is unavoidable on the seaside rooms. Happens every night and loud bands Thursday through the weekend -- avoid the seaside rooms at all cost! No/very limited air-conditioning in the restaurant, and as there are no windows, it gets extremely hot and humid. restaurant service very slow, all food is cooked elsewhere in the hotel and brought up to the restaurant. Quality of the food is very ordinary.
Stayed 8 nights in Apr 2018

8/10 Good

Gregory D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fishing holiday
after arriving and finding accomadation that i had booked through you was not there after three quarter of an hour to you alterative accomadation was found and was perfect will stay there next trip
Response from Sai N on 4 Apr 2018
Thank you Mr Gregory, we do apologize for the inconvenience and we do look forward to offer you the best service that our hotel has to offer you during your stay.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good
Better hotels over there but its alright for short stay. Resturant is very good at the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home
We just recently returned from a business trip to Honiara and were pleasantly surprised by the great service and friendly vibe of the Pacific Casino hotel. All staff were helpful and courteous, with management quick to rectify any problems we encountered. The pool bar and the Garden restaurant offer delicious treats and the pool area is nice. Pacific paradise is a great neighbouring restaurant but hot tip - don't order off the menu, ask the chef to make you whatever you want! Note - the WIFI doesn't work on the ground floor and the base rooms are basic but clean and comfortable. The seaview suite is spectacular!!
Stayed 3 nights in Dec 2017
Response from Judy on 16 Jan 2018
Dear Cassandra, Thank you very much for your wonderful feedback on our Hotel. I look forward to your next visit with us. Kind Regards Judy

4/10 Poor

Fred, Auckland, NZ

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Easy location for friends to visit
Booked and paid for deluxe room. They tried to put me in cheapest, basic room.
Stayed 5 nights in Dec 2017
Response from PCH on 8 Jan 2018
Hi, Thank you for taking the time to review our hotel. We apologise for the inconvenience you have felt during your visit. We are working on improving our front desk service so that we eliminate these issues from happening again. Thanks again for reviewing our hotel and we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great spot and staff !
Friendly and helpful staff, thank-you ! Great seafront bar and band on Saturday afternoons - island chill time - set wan !
Stayed 15 nights in Oct 2017
Response from T. Rimene on 29 Nov 2017
Thanks so much for your feedback! We're glad you enjoyed you stay and our Canoe Bar. P.s. We're getting the hallways tiled. You'll have to come back and check it out when it's done.

8/10 Good

Geoff, Brisbane

Liked: Cleanliness, staff & service, room comfort
Nice hotel with a good pool
good hotel with a large recreation area at the back
Stayed 5 nights in Aug 2017
Response from Talen on 13 Sept 2017
Hi Geoff, Thanks for your review! We're glad you enjoyed your stay with us! Hopefully we'll see you again. Cheers

4/10 Poor

A, Australia

Disliked: Cleanliness, staff & service, room comfort
Only just adequate
No hot water for two days, mouldy growing in the shower and dirty toilet.
Stayed 5 nights in Aug 2017

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Good, reasonably-priced hotel for Honiara. Fine for a working visit, with free wifi and desk in room. Staff very friendly and caring. Good selection of eateries within hotel and/or within walking distance. Also high pressure and hot showers! I will stay again.

8/10 Good

Ian, Fiji

Liked: Cleanliness, staff & service
Oct 2015 Ian
It is one of the few hotels in Honiara that provides internet in your room and at reasonable speed.It is a bit away from the center of town and traffic is bad, so allow extra time to get to any meetings. The food was good and the dining room service excellent.

6/10 Okay

meagher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lacking customer services
Staff do not greet guest on arrival of on enquiry at the reception. You wait for at least up to 5 minutes before someone can serve you even when the reception is empty and you are the only guest.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
budget rate
less than favorable

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
I would not stay there for the amount of money spent per night, service is appalling.

4/10 Poor

Bryce, Florida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
beds are uncomfortable, pillows are old
the staff is very nice but the rooms are dark and dingy. the beds are very uncomfortable, the pills are all breaking up and old. the sheets are cheap and old. pool is great. The TV in my room did not work and there was no effort to make that right. A couple of times I had to spay after shave in the room to get the smell of the maids out. Personal hygiene should be explained to their staff.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist komplett heruntergekommen!!! Das Personal ist AGGRESSIV, UNFREUNDLICH UND BELEIDIGEND, man wird sogar von den "securites" durch die Stadt verfolgt!! Der gesamte Teppich im Flur schimmelt, die Waschbecken fallen von der wand, die Tapete im Zimmer fällt von den Wänden etc etc. Das halbe Hotel ist momentan eine Baustelle. Der Pool ist wegen des Staubs nicht nutzbar. Es gibt keinen Ansprechpartner für Probleme. Alles was man den Angestellten sagt muss man 3 mal sagen! Das Restaurant ist voll von Katzen mit wer weiß was für Läusen!! 100€ pro Nacht für eine Baustelle ist eine Frechheit! Berücksichtigt man den Service und den Zustand der "Zimmer" schuldet mir das Hotel eher Geld
Stayed 2 nights in Jul 2019

6/10 Okay

Carlos, 大阪

Liked: Staff & service
Stayed 1 night in Aug 2018
Response from Maria Nemaia on 17 Sept 2018
Thank you Carlos

6/10 Okay

YOUNGKOWN, 부산

Disliked: Property conditions & facilities, room comfort
가격대비 별로임
선택의 폭이 없었고, 가격대비 별로에요.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
二度と泊まりたくない
スタッフはやる気ありませんし、バースタッフはしつこく売春婦を毎日勧めてきますし、部屋は汚いし、夜はカラオケがうるさいですし、とにかく最悪のホテルでした。オーナーは中国の方のようです。

8/10 Good

June, Honiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typisk turist-sted
Alt i alt et bra opphold, men veldig typisk turist-sted med "alt" man trenger på ett sted. Bassenget og rommene er rene, og som det meste i byen er det kinesere som driver stedet. Litt dumt at det ligger litt utenfor sentrum der det er bedre muligheter for restauranter/cafeer o.l.

2/10 Terrible

Muhammad Durrani, Switzerland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst service standards i have been to
Alright here are the facts: 1. The forgot to pick me up from airport, 2. They said oh we did not received any booking from hotels.com and after looking for 10 mins they found it. 3. The breakfast was NOT included. 4. Internet is overpriced 4. The ocean view room has ugly restaurant shed cover. 5. The photos are taken from an angle so that you only see the "good view". Run by chinese and they have no european service standards.