Historic Downtown Grapevine Hotels, Dallas

"Great customer service."

"I stayed at the Hyatt beginning March 20 while taking my three-year-old daughter to Peppa Pig World to celebrate her birthday. Upon arrival, the front desk associate (a young man) was very kind, attentive, and made check-in quick and easy, which I really appreciated after traveling. Later that evening, around 10:30 PM, I realized our room did not have any hand towels or face towels. I went to the front desk to request those items, along with an extra comforter for my daughter. I was informed by a staff member (I believe her name was Palin) that laundry had not been completed for the past two days, so they were out of hand towels, face towels, and additional comforters. Unfortunately, we had to make do with what we had that night. During the night I woke up to find a roach on the ceiling, which was very concerning. I reported this to the front desk early that morning and showed them a photo. The staff responded quickly and were attentive in addressing the issue, which I appreciated. Overall, the experience was mixed. While some staff members were helpful and professional—especially the gentleman who assisted me at the end—there were clear issues with basic necessities not being available, as well as cleanliness concerns. I’m grateful for the efforts made to resolve things, but I do wish things were a little better. "

"Staff very friendly "

"Everything was perfect good Location except the cleaner ladies they don’t clean the room good but the customer service it was excellent. The people in the disc they were Maisie very friendly and they helped for everything."

"The shuttle to the airport was very timely and left as scheduled on the morning of our flt. We only waited about 5 minutes for puckup at the airport for our ride back to our vehicle at the hotel. Compared with others we have used in the past this onecwas definitely a big improvement."

"Wonderful Stay!"

"Clean,safe,comfort "

"Room was spotless, great room service with excellent food timely delivered. Very friendly front desk staff. "

"Bathroom smell like piss Tape in the tub Cockroach Rude staff I'll never come back to this place"