Front of property

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
782 Carmichael Lane, Hinton, AB

Reviews

7.0

Good

Rating 10 - Excellent. 214 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 216 out of 1000 reviews" "
Rating 4 - Poor. 134 out of 1000 reviews" "
Rating 2 - Terrible. 106 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Brooklynn

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
There was a blood stain on the sheets. When we pulled them apart to be changed, they weren’t.
Stayed 2 nights in May 2024

6/10 Okay

Sharon

Travelled with pets, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Pet friendly. Rooms were okay but pretty neglected maintenance-wise: tap leaking all over counter, fire safety door at stairwell not closing properly.
Stayed 1 night in May 2024
Response from General Manager on 25 May 2024
Dear Sharon,Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated our pet-friendly policy. However, we sincerely apologize for the maintenance issues you encountered during your stay.Your comments about the leaking tap and the fire safety door are very concerning and do not reflect the high standards we strive to maintain. Please be assured that we have addressed these issues with our maintenance team to ensure they are resolved promptly.We value your input as it helps us improve our services, and we hope to have the opportunity to welcome you back in the future for a more pleasant experience.Sincerely, Ashkar AhamedGeneral ManagerQuality Inn & Suites Hinton

8/10 Good

Nancy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disappointed that the pool and hot tub were not working due to maintainence.That is why we picked that hotel. The note should have been more noticable on the website.
Stayed 2 nights in May 2024
Response from General Manager on 25 May 2024
Dear Nancy,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced due to the pool and hot tub maintenance. We understand how important these amenities are to our guests, and we regret that this affected your stay with us.We are pleased to inform you that the pool is now fully operational. Our dedicated team is working diligently around the clock to restore the hot tub to full functionality as soon as possible. We appreciate your patience and understanding during this time.We also take your suggestion regarding the visibility of maintenance notices on our website seriously and will strive to make such information more prominent to prevent similar issues in the future.We hope to have the opportunity to welcome you back soon and provide you with the exceptional experience you deserve.Sincerely, Ashkar AhamedGeneral ManagerQuality Inn & Suites Hinton

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 25 May 2024
Dear Byron,Thank you for your feedback! We appreciate your positive assessment and are committed to maintaining high standards. If there's anything specific you think we could improve upon, we'd love to hear it.Sincerely, Ashkar AhamedGeneral ManagerQuality Inn & Suites Hinton

8/10 Good

Robin

Travelled with family and small children
Over all was good
Stayed 1 night in May 2024

8/10 Good

kim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 25 May 2024
Dear KimThank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your stay with us at Quality Inn & Suites Hinton.It was a pleasure to have you stay with us, and we sincerely look forward to welcoming you back in the not-too-distant future.Sincerely,Ashkar AhamedGeneral ManagerQuality Inn & Suites Hinton

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Bailey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Bailey,Thank you for taking the time to share your feedback. We value all guest experiences and are disappointed to learn that we might have not met your expectations during your stay. We continuously strive to improve and provide exceptional service to all our guests. If you would like to share more details about your experience, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Betty

Travelled with partner
Liked: Staff & service
The Air conditioning was so weird and noisy, also wouldn’t work every night around 3am which woke us up
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Betty,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. Ensuring our guests' comfort is our top priority, and we regret that we fell short of your expectations in this regard.We have promptly addressed the issue and worked to rectify it now. Your comments have been shared with our maintenance team to investigate further and prevent recurrence.We hope that despite this setback, you were able to enjoy the rest of your stay with us. Should your travels bring you back to the area, we would be honored to have the opportunity to provide you with a seamless and comfortable experience.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Excellent

George

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Dear George, Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed the convenience of our location with its proximity to an array of dining and shopping options.We look forward to welcoming you back on your next visit!Ashkar AhamedGeneral ManagerQuality Inn & Suites Hinton+1-780-865-5255

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and that goes a long way.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Sean,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our staff. Providing excellent customer service is at the forefront of our priorities, and it's rewarding to know that our team made a lasting impression on you.We value your support and hope to have the opportunity to welcome you back soon for another enjoyable experience.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Excellent

RANDY

Travelled with partner
Walking distance to a wide variety of restaurants and a mall.
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Dear Randy,Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed the convenience of our location with its proximity to an array of dining options and shopping opportunities. We're delighted that you found the nearby amenities to your liking. We look forward to welcoming you back on your next visit!Ashkar AhamedGeneral ManagerQuality Inn & Suites Hinton+1-780-865-5255

10/10 Excellent

Barbara

Stayed 1 night in May 2024
Response from General Manager on 25 May 2024
Dear Barabara,Thank you for taking the time to share your positive experience! We're thrilled to understand that you enjoyed your stay with us at Quality Inn & Suites Hinton. It was a pleasure to have you stay with us, and we sincerely look forward to welcoming you back in the not-too-distant future.Sincerely,Ashkar AhamedGeneral ManagerQuality Inn & Suites Hinton

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 5 May 2024
Dear Mike,Thank you for taking the time to share your positive experience with us on Expedia.We appreciate your 5-star rating and happy to hear that you enjoyed your stay. Your feedback means the world to us, and we look forward to welcoming you back again soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed warmly. After we were in our room the front desk phoned to make sure everything was OK. That was the first time we had that kind of interest. Will go back if we pass that way again.
Stayed 1 night in Apr 2024
Response from General Manager on 5 May 2024
Dear Llyod,Thank you for taking the time to share your experience with us. We're delighted to hear that you felt welcomed and appreciated the personalized attention from our team. It's our goal to ensure every guest feels valued and comfortable throughout their stay. We look forward to welcoming you back whenever your travels bring you our way again.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Lisa,Thank you for taking the time to share your positive experience with us on Expedia.We deeply appreciate your 5-star rating and are thrilled to hear that you enjoyed your stay. Your feedback means the world to us, and we look forward to welcoming you back again soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was freezing and intolerable to swim with kids. Hot tub out of service and deck very slippery. Hotel was affordable and clean. Hot breakfast was good.
Response from General Manager on 18 Apr 2024
Dear Michael,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the pool temperature and the out-of-service hot tub.Our team is actively addressing these issues to ensure a better experience for our guests. We're pleased to hear you found our hotel affordable, clean, and enjoyed our hot breakfast. We appreciate your patronage and hope to welcome you back for an improved stay in the future.Sincerely,Ashkar Ahamed General Manager Hinton Quality Inn & Suites +1-780-865-5255

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, cheap and geared toward a person in town for work.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Paul,Thank you for your positive review! We're delighted to hear that you found our establishment clean, affordable, and well-suited for your work-related stay. It was a pleasure to have you stay with us, and we sincerely look forward to welcoming you back in the not-too-distant future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, it was great.
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Amy,Thank you for your feedback! We're thrilled to hear that you found value in our product at its price point. We strive to offer quality and affordability, and we're glad to have met your expectations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We appreciate your support and hope to serve you again soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel
Stayed 3 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Luis,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel. Providing a tranquil and pleasant experience for our guests is always our top priority. We hope to welcome you back again soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Daveson

Liked: Amenities
Breakfast
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Daveson,Thank you for taking the time to leave us a review! We're thrilled to hear you had a comfortable stay with us. Looking forward to welcoming you back soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 Terrible

Robin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Robin,Thank you for sharing your feedback. We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and improve.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Ronald,Thank you for sharing your feedback. We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and improve.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Carrie

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Carrie,Thank you for taking the time to leave us a rating! We're thrilled to hear you had a good experience with us. Please feel free to reach out to us directly with any further feedback or concerns you may have. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

4/10 Poor

Fabio

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is a bit rundown. Breakfast is sub-par, with all cutlery, cups and dishes disposable, and not many options to choose from. Room is very clean, but not many towels or toiletries available. Ofcourse, you can always ask for more, as we had to. Hot tub was empty and non usable, indoor pool is lukewarm at the best, as well as the in room shower. I will choose somewhere else next time.
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Fabio,We appreciate your feedback and apologize for the shortcomings you experienced during your stay. We will address the issues with our breakfast options, replenishing toiletries and towels, as well as the maintenance of our amenities promptly. We hope to have the opportunity to regain your trust in the future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Baron

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Affordable, accessible, convenient, would stay again!
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Baron,We wanted to extend our gratitude for sharing your delightful experience with us!We're delighted to learn that your stay at Quality Inn & Suites Hinton met your expectations. Ensuring our guests have a wonderful experience is our utmost priority.It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, friendly staff. Outdated but fine for the price. Breakfast was not great but its a close walk to McDonalds.
Stayed 3 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Tracy,Thank you for your feedback! We're glad you found value in our services and enjoyed the friendliness of our staff. We appreciate your understanding regarding the outdated aspects of our facilities, and we're continuously working to improve. We'll take your comments about breakfast into consideration to enhance our offerings. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Bryan

Liked: Property conditions & facilities
General service
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Bryan,Thank you for taking the time to leave us a review! We're happy to hear you had a comfortable experience with us. It was a pleasure to have you stay with us, and we sincerely look forward to welcoming you back in the not-too-distant future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Nicole,Thank you so much for your 5-star review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 Terrible

Jayla

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Jayla,Thank you for sharing your feedback. We're sorry to hear about your experience.Please feel free to reach out to us directly with any further feedback or concerns you may have. We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

4/10 Poor

liana

Travelled with family
Disliked: Amenities
Pool was closed and was expecting it to be open and wasn’t told it would not be open . Had to get clean sheets for bed
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Liana,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding the pool closure and lack of communication. We'll ensure better communication in the future and strive to meet your expectations during your next visit.It was a pleasure to have you as our guest. We eagerly anticipate the opportunity to welcome you back soon to serve you better.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 Terrible

Daisy

Disliked: Cleanliness, staff & service, property conditions & facilities
Heater was extremely loud, could not sleep comfortably. Water was not hot when being used. Hair dryer function was not on the hairdryer, it was broken off so it blew only cold air. We were near the elevator and stairwell which seems to be a norm for some hotels when offering a room through Expedia.
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Daisy,We sincerely apologize for the inconveniences you experienced during your stay. Your comfort is our priority, and we regret that we fell short in meeting your expectations regarding the noise level, hot water availability, and hair dryer functionality. We have taken note of your concerns and will address them promptly to ensure a more pleasant experience for our guests in the future. Your feedback is invaluable to us, and we appreciate your understanding. Please feel free to contact me directly to discuss any further concerns. Thank you for bringing these issues to our attention.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

4/10 Poor

Lee

Liked: Cleanliness, staff & service, room comfort
The pool was out of order. And they didn't seem in a rush to get it back in to service.
Stayed 2 nights in Feb 2024

2/10 Terrible

Colton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would absolutely avoid this hotel at all cost! We had a horrible experience the Hot tub was out of service, not hot water, dirty sheets and the "free breakfast" was completely empty by 8:30. When we got back to our room from a long day of hiking and exploring at around 4:30 - 5:00 our beds were stripped down to the mattress, no pillows, no sheets, no nothing and our room had not been cleaned. Never before have we ever seen this type of service and we're completely disappointed with our stay. I would recommend paying a little extra and looking more into the other hotels there are a lot to choose from.
Stayed 2 nights in Feb 2024

4/10 Poor

Sarah

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I purposely booked a hotel with a pool because me and my two young kids planned to spend most of our time in the pool and then go out occasionally doing other fun things outside of the hotel and if they had told me at check in that the pool was down I would have went somewhere else. Instead every night they’d tell me it would be up and running by the morning and every morning they’d tell me it would be up again in the evening. I never saw anyone ever work on it and it was directly across from my room. So I had to take the kids to the rec centre multiple times when public swimming was (at bedtime) and pay extra money out of our trip that I shouldn’t have had to pay since I BOOKED A HOTEL WITH A POOL!!! It was the main thing my kids were looking forward to. We were there for 5 days and 4 nights with no pool. And I heard their reasons change twice. I’m so frustrated about it still we didn’t get a discount, didn’t get our bills from the rec centre reimbursed, Expedia wouldn’t do anything. It put a huge damper on our trip. However the hotel was nice and clean and the staff were soooo so so so friendly and helpful. Breakfast was okay. There was never any fruit and not a lot of healthy options, a waffle maker with no batter which was weird. If the pool was up and running it would have been a 10/10 stay. Or if they were just honest from the beginning and I could have gone somewhere else. Super disappointing
Stayed 4 nights in Feb 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arrival, we learnt that the hot-tub was out of service but otherwise, the room was comfortable and clean. The breakfast room was properly stocked and the food fresh.
Stayed 3 nights in Feb 2024

4/10 Poor

Thaddeus

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Brian

Stayed 1 night in Feb 2024

6/10 Okay

Calvin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not bad
Not bad for a work stay
Stayed 5 nights in Feb 2024

6/10 Okay

Calvin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Decent
Nice place for the price
Stayed 6 nights in Feb 2024

2/10 Terrible

Breanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Rebecca

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water to shower, breakfast was terrible and the hot tub wasn’t working as promised!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service
Stayed 1 night in Feb 2024

4/10 Poor

Brian

Travelled with family
Disliked: Staff & service, property conditions & facilities
No hot water for our 3 day stay
Stayed 2 nights in Feb 2024

6/10 Okay

Dayna

Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are pet friendly large rooms , always a great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Raj

Stayed 1 night in Feb 2024
Response from General Manager on 7 Apr 2024
Dear Raj, Thank you for taking the time to share your positive experience with a 5-star rating for us.We're thrilled to hear that you enjoyed your stay with us at Quality Inn & Suites Hinton. Providing exceptional service for our guests is always our top priority. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.RegardsAshkar AhamedGeneral Manager

10/10 Excellent

Fran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Main floor was super cold (February) hot tub wasnt working, over all was pretty good they just need to update thermostat etc..
Stayed 1 night in Feb 2024

6/10 Okay

Jaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great. Breakfast could be better.
Stayed 2 nights in Jan 2024

8/10 Good

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Affordable place to stay overnight in Hinton. Nice pool but hot tub was not in service. Room was clean. Breakfast was basic but good enough given the price.
Stayed 1 night in Jan 2024