Hillmorton Hotels, Rugby

"The hotel is great, just think the bar is understaffed and slow service. The hotel would benefit from an experienced bar staff. That said the staff are pleasant they just lack the bar training and experience. "

"Decent hotel for our requirements. "

"Room was nice. Property had all you'd need."

"Amazing location, lovely place to stay, but the bath plug didn't work, and then when you go to have a shower or bath, you discover the temperature control is half way between the both of them with a shared control panel. Great idea. Except you have to get out of the bath or shower to change the temperature! Wouldn't put me off staying again and it was a great value stay, but just a silly system trying to be a bit too fancy for it's own food. "

"Staff are so helpful and friendly "

"Premium hotel with good service and facilities. A proper luxury feel."

"Room clean and tidy good breakfast and friendly staff."

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."

"Staff was excellent, breakfast was ok, just missed few items, hot tub and spa facilities were excellent, room cleanliness was ok"