Highland West Hotels, Kitchener

"Room was clean Breakfast was great Staff were awesome "

"Very happy with the room snd breakfast was great!"

"It hoteled"

"Has easy parking spot, the customers services exelente very friendly at the fron desk"

"Very happy with everything in that hotel. It was a short day we just overnighted. Staff were very friendly. Breakfast was just OK. Next time we stay there, we will probably go somewhere else for breakfast."

"Clean and welcoming"

"Hotel was clean Staff didnt inform us of the wifi password or how to get our free breakfast Room was very nice and bed very comfy"

"Friendly staff, clean, modern room, lots of parking(paid), close to amenities, walking distance to University "

"The rooms were clean and the staff was friendly when we checked in. The thermostat in our room did not work, our room was very hot and uncomfortable to try to sleep in (we checked in late). We were given a little table fan. When the staff member came to give us the fan he realized our room was very hot. Eventually we were given a new room. We were given a cart for our things and asked to hand over our keys and told if we forgot anything we wouldn't be able to come back and grab them. My husband and I had two sleeping children to load up, along with two older children and all our belongings. The staff member did not offer to help push the luggage cart, he did not hold open doors for us. He just continuously asked for our room keys back. You are also only given two breakfast vouchers and the rest of your party is charged $20 for their breakfast. "