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"The front desk ladies did not speak English at all. They said can only provide paper statement or electric copy. They can not provide both. This sounds ridiculous."

"All of the above"

"We loved the small village feel of Yokote. The Hotel Plaza Annex provided modern amenities, but had an old world charm. The onsen baths on the first and second floor were beautiful and relaxing. We also had an open air wooden hot springs bath in our room, which was very luxurious. Our room was a suite with two beds in one room and a sitting area in the other room. It was very spacious. We ordered dinner and breakfast service for two days. All four kaiseiki meals were delicious and beautiful. Our servers were so kind and caring. We definitely will return for the hospitality of this hotel and beauty and tranquility of Yokote."

"It is the first hotel I have ever stayed at that charged for room cleaning. The staff were often not around. "

"We stayed last year and came back again because we liked the hotel and it's location. This years stay was even better due to the wonderful staff... everyone made us feel so welcome and were super helpful. 10/10."

"It was disappointing place.."

"Clean, economical, free manga to read and good big bath."

"room was well kept, staff was very helpful and respectful, even with language barrier everything was understandable. Buffet and onsens were great."

"Really great staff. Nice room with a beautiful view. Very nice baths. Wonderful service. Shuttle service was great. English speaking staff. "