Indoor pool, outdoor pool

Reviews of DoubleTree by Hilton Hotel Heyuan

5 out of 5
DoubleTree by Hilton Hotel Heyuan
123 Yuewang Avenue, Heyuan, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 52 reviews" "
Rating 8 - Good. 22 out of 52 reviews" "
Rating 6 - Okay. 4 out of 52 reviews" "
Rating 4 - Poor. 2 out of 52 reviews" "
Rating 2 - Terrible. 1 out of 52 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

5.0/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid on expedia, hotel claims i didn't play now i'm double charged
Stayed 2 nights in Sep 2020
Response from MarCom on 27 Dec 2023
Dear Guest. Thank you for your stay and Comments of the DoubleTree by hilton Heyuan. We regret that we were not able to provide you with a better experience during your stay, and welcome you to send an email or call the hotel for in-depth communication. Your feedback and comments are very important to us and will form the basis for future improvements and refinements. We sincerely look forward to your next stay.

10/10 Excellent

Chi Kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Katy Wu on 9 Feb 2020
尊敬的宾客,您好。非常感谢您对河源汇景希尔顿逸林酒店的好评和喜爱!另外,我们为您准备了精致的美食和无可挑剔的专业服务,令旅途尽善尽美。期待您再次选择入住长白山万达喜来登度假酒店 !

8/10 Good

kaiman, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General
No air conditioning during mid night

10/10 Excellent

Siu Hing

Stayed 2 nights in Feb 2024
Response from Marcom on 4 Mar 2024
尊敬的宾客您好,欢迎您选择下榻河源汇景希尔顿逸林酒店并给予五星好评,酒店位于河源CBD核心区,交通便利。酒店拥有427间46-300平方米的宽敞舒适客房及套房以及我们的“好梦常在”睡眠体验。您的满意是我们最大的鼓励, 希望您未来可以继续关注河源汇景希尔顿逸林酒店,并将以后入住时的更多感受与体验告诉我们,热忱期待您的再次光临,祝旅途愉快!

6/10 Okay

PHILLIPS

Stayed 2 nights in Dec 2023
Response from wilson on 27 Dec 2023
Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us.DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. If you have any questions or assistance during your stay, you can call "0" to contact our guest service center, we will provide you with better service or feedback to our guest manager and immediate action has been done to improve the service details. Thank you once again for your support.We wish you a nice day.

10/10 Excellent

Kei keung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地点方便,設施齊全,早餐食品種類多
Stayed 3 nights in Mar 2023
Response from Wilson on 16 May 2023
尊敬的宾客您好,欢迎您选择下榻河源汇景希尔顿逸林酒店并给予五星好评,酒店位于河源CBD核心区,交通便利。酒店拥有427间46-300平方米的宽敞舒适客房及套房以及我们的“好梦常在”睡眠体验。希尔顿逸林酒店用其标志性的逸林曲奇暖心相迎,为你开启一段愉悦的入住体验。入住期间,您可以在开放式的全日制餐厅内享用元气满满的自助早餐及主题丰富的自助晚餐,您的满意是我们最大的鼓励, 希望您未来可以继续关注河源汇景希尔顿逸林酒店,并将以后入住时的更多感受与体验告诉我们,热忱期待您的再次光临!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from MarCom on 27 Dec 2023
Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan .DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. If you have any questions or assistance during your stay, you can call "0" to contact our guest service center, we will provide you with better service Thank you once again for your support.

8/10 Good

Joyce

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2020
Response from MarCom on 27 Dec 2023
Dear Joyce, Thank you very much for visiting DoubleTree by Hilton Heyuan .DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. If you have any questions or assistance during your stay, you can call "0" to contact our guest service center, we will provide you with better service Thank you once again for your support.

10/10 Excellent

Chao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020
Response from MarCom on 27 Dec 2023
尊敬的宾客您好,感谢您选择入住河源汇景希尔顿逸林酒店,希望您能继续支持,我们会继续努力为您带来更优质的服务体验,您的支持是我们进步的动力,希望不久之后能与您再次相遇,祝您旅途顺利,生活愉快!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Katy on 9 Feb 2020
尊敬的宾客,您好。感谢您入住河源汇景希尔顿逸林酒店,并给予了评论。很遗憾在您入住期间未能提供更完善的入住体验,欢迎您发送邮件或拨打电话与酒店进行深入的沟通。您的反馈和意见对我们非常重要,且成为今后改进和完善的重要依据。诚挚期待您的下一次入住,收获无比优悦的体验!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好
乾淨,舒適,非常舒服
Stayed 1 night in Nov 2019
Response from Sara Qiu on 26 Nov 2019
尊敬的宾客,感谢您的下榻!希尔顿逸林品牌以细致入微、体贴入心的温暖服务,一直陪伴在每位旅客的身边。期待您常来,祝您生活愉快!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Sara Qiu on 28 Nov 2019
尊敬的宾客,感谢您的下榻!希尔顿逸林品牌以细致入微、体贴入心的温暖服务,一直陪伴在每位旅客的身边。期待您常来,祝您生活愉快!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的希爾頓
Stayed 1 night in Jul 2019
Response from Katy Wu on 7 Feb 2020
感谢入住河源汇景希尔顿逸林酒店,并分享您的入住感受。非常感谢对酒店的认可。出门在外,住得舒心是每个旅者的期望,也是我们服务的终极目标。再次感谢您对酒店的厚爱,我们期待您的再次光临。

8/10 Good

yuk fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間不錯,一樓中餐冷氣不足。
Stayed 1 night in Jun 2019
Response from 市场传讯部经理 on 17 Jun 2019
亲爱的客人,感谢您选择入住河源汇景希尔顿逸林酒店并给予如此细致的好评。同时,我们也感谢您坦率地分享您对我们酒店的意见。对我们客房的建议将帮助我们持续不断地提升宾客体验,如果您将再次来访,我们由衷希望能有机会让您体验我们所做的改进。祝您生活愉快!

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
餐飲部工作人員態度一般
餐飲部工作人員令人失望
Stayed 2 nights in Dec 2018

8/10 Good

Xiaoqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還可以
Stayed 2 nights in Nov 2018

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體酒店設施及服務皆好,中餐味美,下次有機會重臨再住首選。

6/10 Okay

C Y

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 3 nights in Feb 2018

10/10 Excellent

J.Ho, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體服務很好,員工不單友善而且熱心幫忙,值得讚賞。
很滿意
Stayed 1 night in Dec 2017
Response from 经理 on 30 Jan 2018
尊敬的宾客,感谢您入住河源汇景希尔顿逸林酒店。很高兴了解到您对我们酒店的服务感到满意,希望您下次入住时能有更愉快的体验,祝您生活愉快。

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good service. Hotel room is nice. Chinese restaurant morning tea was good and price reasonable.
Stayed 1 night in Aug 2017

8/10 Good

FYW, Hong Kong

Liked: Cleanliness, staff & service, room comfort
It closes to the shopping mall.
Good in facities design, but the washroom in the room is not so good in the washing disc about the water going out. The buffet is not so good in the resturant.
Stayed 1 night in Aug 2017

8/10 Good

Guo xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分滿意!一定再來!
大堂冷氣不足!可以改善!
Stayed 2 nights in Jun 2017

10/10 Excellent

JIANGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
购物、餐饮、停车出行较方便
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
สะอาดและสวยมาก
ดีเกือบทุกอย่างมีแค่เรื่องเดียวจริงๆคือแอร์ร้อนมาก ปรับไม่ได้เพราะใช้แอร์รวม wifi ก็ปรับปรุงให้ใช้ FB และ ไลน์ได้แล้ว ก่อนหน้านี้ใช้ไม่ได้เลยเพราะน่าจะโดนบล็อคไว้ คือถ้าแอร์เย็นคือจะเลิศมาก

8/10 Good

fan, 香港

Liked: Staff & service, property conditions & facilities, room comfort
交通方便,住得舒適
職員態度良好,唯獨辨理入住時間稍耐,雖預訂不吸煙房間但還有煙味,經處理後尚可接受,早餐味道不錯,中菜廳更值得一試

4/10 Poor

Tin Ki

Disliked: Cleanliness, room comfort
Poor Cleaningess Room.........
Just a so so experience.....not exactly reach 5 stars standard, the breakfast were below average, and worst, the whole floor and toilet of our room was quite dirty and oily, also dirty in many small places in the room, so don't look at the details. The swimming pool was new and tidy, however, the dirty guest room will make us think twice to going back to this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新淨舒適
無免費房內wifi,房間新淨舒適,附近商場有很多餐廳,有food court

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely book again
Very nice experience! Good service in front desk and room service.
Response from Ivy on 25 Jul 2016
Dear Guest, It is our pleasure to know that you had a fantastic stay with us and we are looking forward to meet you in Heyuan in the further again.

4/10 Poor

Shing Yuen, 河源匯景希爾頓逸林酒店

Liked: Staff & service
Disliked: Property conditions & facilities
最不滿的是酒店泳池規定強迫客人必須帶上泳帽才可以下水(我家共行5人有3人是軍裝頭,頭髮長度不超1厘米
和其他5星有很大差別,必須改善行動,
Response from Ivy on 20 Jul 2016
感谢您花时间撰写评论。为了客人安全着想,酒店要求客人在泳池游泳时戴泳帽。期待您的下次光临。

10/10 Excellent

Shui sing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

King, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服務好
Response from Ivy on 9 Jul 2016
感谢您入住河源汇景希尔顿逸林酒店。我们很高兴了解到您对我们酒店的服务感到满意。期待您的下次光临。

8/10 Good

TAO HING YIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體很滿意, 我們一家人訂了4個房間, 在復活節假期中也可以全部安排在同一樓層! 讚!
Response from Ivy on 4 Jun 2016
感谢您入住河源汇景希尔顿逸林酒店。我们很高兴您喜欢我们酒店。希望您下次再到河源时,能再次入住我们酒店。

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
Response from Ivy on 30 Apr 2016
Dear Guest, it's our great honor to welcome you as our guest in DoubleTree by Hilton Heyuan. We are glad to know that you like our hotel and we are looking forward to meet you in Heyuan in the further again.

8/10 Good

Wai Keung Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wai Keung Albert, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good experience with
A very good experience
Response from Ivy on 23 Apr 2016
Dear Guest, it's our great honor to welcome you as our guest in DoubleTree by Hilton Heyuan. We are glad to know that you like our hotel and we are looking forward to meet you in Heyuan in the further again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조용한 가족여행
조용하고 편안했어요.

8/10 Good

Wai Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

José, Palma de Mallorca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin duda volveré
Excelente hotel y excelente servicio, un poco apartado del centro pero a sólo 10 minutos en taxi.

10/10 Excellent

YANLI, 韶关

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的位置非常优越,附近有大型超市及饮食的地方,美中不足的是没有免费的WIFI,希望可以改良。酒店总体是非常舒适的,好适合一家老小的来度假。

8/10 Good

zhi qiao, GuangDong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
非常漂亮的酒店,地段也非常方便,服务人员很有礼貌。提供的早餐总类丰富,非常美味。希望将来有机会再次入住。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店处于新区,周围可以吃喝的地方几乎没有,但是设施较新,房间干净。只是前台的接待员太新,水平不齐

8/10 Good

Hau yiu, 香港

Liked: Staff & service, room comfort
河源度假
整體都十行好!祇是地點比較偏遠一點!但應該會好快成為中心區!前台工作人員十分友善好客!但如果有兩張之前房咭會方便點!

8/10 Good

Hau Yiu, 香港

Liked: Cleanliness, room comfort
一次旅遊感受
酒店很新,很美,很大!整體很好!但地點還是有點遠離市區!比較不大方便!但問題應該很快改善!我感覺這次入住十分滿意!又其前台服務員很友善!

10/10 Excellent

Joe, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5 Stars Hotel
Quiet and convenient location

10/10 Excellent

jian wen, 广州

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的酒店,很好的体验
品牌酒店有保障,服务很好热情有礼,房间整洁,设施完整。可能在新城区,略嫌偏远,但清净。旁边就是JJMALL,吃喝玩乐一应俱全。但房间使用WIFI需要付款,另外加一张被都不能提供。如果像香格里拉等其他5星酒店,衣橱总备多一床被或毛毯。这些需要改进。晚上10点后附近没有任何食肆,如需夜宵还是要点房间送餐服务才可以。