Hernán Cortés Hotels, Cáceres

"Booked a superior room, were greeted by an unwelcoming receptionist, who demanded our passports without a hint of a smile and told us we should have informed them we’ve got a dog( cockapoo)?¿ we’re given a room outlooking a busy square with restaurants, traffic. I asked whether we could have a quiet room, where I could open the window for the fresh air - got one with a view of a dirty wall of the"

"Very good value for money. Great staff ,very clean and quiet had a good night sleep. "

"The hotel was very well presented and clean; room together with the bathroom was spacious; the grounds were ideal for walking our dog; the pet restrictions re the bar area are tedious and a little out of date versus other hotels "

"Check in went smoothly, got to our room to discover we did not get our upgrade, the gentleman later was nice and gave us the upgrade, we wanted the upgrade as that's where the coffee was, however, if you want more then the two capsules they give you, they charge you! The room was fine, bar was nice, but amenities were terrible "

"This property was a great find! It was in a great location, great amenities, decent breakfast, safe and good value for the money, "

"the best hotel in spain"

"Nice"

"The property is in good conditions and it's located at the historic center. We chose it because it was recommended. But our experience was not good from the beginning. The access to the hotel was blocked and we were not informed in advance. We had to call the hotel after trying to get there for over an hour. Then they sent us written instructions through email. At least the instructions included pictures so we can follow them properly (the streets are very narrow with confusing signs). When we finally arrived, we had to leave the car at a nearby Plaza, walk to the hotel, do the check-in and leave our luggage. Nobody helped us with our luggage. Then they provided us with a QR code to get to the parking space. After that, we had to walk to the Hotel. I understand it's a historic building, located at a historic center but they should provide their guests with a better experience when arriving and leaving the hotel. Also they should at least have coffee available at 7:00 AM for the guests that need to leave early."

"Exquisite. Perfect location right next to the museum. Surprising perks, including embossed towels, Refrigerator with bottled water, fresh milk, butter, and jam, plus a breakfast spread with muffins, mini-donuts, and cafe con leche. Perhaps the nicest element was an entire private rooftop patio, beautiful lit and furnished. "