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Reviews of Hotel AX

4 out of 5
Hotel AX
Välimerenkatu 18, Helsinki

Reviews

9.4

Exceptional

Rating 10 - Excellent. 176 out of 253 reviews" "
Rating 8 - Good. 66 out of 253 reviews" "
Rating 6 - Okay. 10 out of 253 reviews" "
Rating 4 - Poor. 0 out of 253 reviews" "
Rating 2 - Terrible. 1 out of 253 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wei Fan

Liked: Amenities, property conditions & facilities
Such a good spot and cozy big inner space!
Stayed 2 nights in May 2024
Response from Hotel AX on 10 May 2024
Hi Wei Fan,Thank you for your excellent review and we hope to welcome you back again soon!Best regards,Oona Hotel AX

10/10 Excellent

Shahrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel I’ve stayed conveniently by tram to city centre and airport. Near to Helsinki landmarks. Helpful staff. Overall is excellent. Highly recommended!!
Stayed 6 nights in Apr 2024
Response from Reception Hotel AX on 4 May 2024
Dear Shahrin, Thank you very much for your kind feedback. It's great to hear that you had a lovely stay with us.We hope to see you again!Best Regards,SaraHotel AX

10/10 Excellent

Jutta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a convenient location. The room was compact, but absolutely fine for one night. The bed was very comfortable and room quiet. My only complaint was that there was no bin in the room.
Stayed 1 night in Apr 2024
Response from Hotel AX on 23 Apr 2024
Hi Jutta,Thank you for your wonderful review. Lovely that you enjoyed your stay with us and we hope to welcome you back again soon!Best regards,Oona Hotel AX

8/10 Good

Muqiu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great! Just a bit small though
Stayed 1 night in Apr 2024
Response from Reception Hotel AX on 16 Apr 2024
Dear Muqiu,Thank you for staying here with us. We are happy to hear you liked the location. Hope to see you again!Kind regards,SaraHotel AX

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel AX on 5 Apr 2024
Thank you for your request. So happy to hear everything went well during your stay.Welcome again!

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly and helpful staff, good transport links and excellent breakfast.
Stayed 1 night in Dec 2023
Response from Hotel AX on 13 Dec 2023
Hi Matthew,Thank you for your excellent review and kind words! Lovely to hear you enjoyed your stay with us at our unique art hotel. We hope to welcome you back again soon!Best regards,Oona Hotel AX

10/10 Excellent

Elaine

Stayed 1 night in Nov 2023
Response from Hotel AX on 20 Dec 2023
Hi Elaine,Thank you for your excellent review! Wonderful that you enjoyed your time at our unique art hotel and we hope to see you again soon!Best regards,Oona Hotel AX

6/10 Okay

Luke

Travelled with partner
Disliked: Amenities
Slow check-in, poor water pressure in shower. Limited room facilities. Room was adequate otherwise. The area might be decent in a few years, but was 'up and coming' during our my stay in 2023
Stayed 3 nights in Nov 2023
Response from Hotel AX on 12 Nov 2023
Hei Luke,Thank you for your review, we really appreciate it. We are sorry to hear your stay with us was not satisfactory. We hope that you will give our hotel another chance in the future!Best regards,Hotel AX

10/10 Excellent

Cynthia, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at a unique, artsy hotel. Great breakfast. Convenient to train and ferry port.
Response from Hotel AX on 10 Nov 2023
Hi Cynthia,Thank you for your lovely review! Wonderful to hear you enjoyed your stay at our art hotel and we wish to welcome you back again soon!Best regards,Oona Hotel AX

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel AX on 8 Oct 2023
Thank you for your request and welcome again!Best Regards,Hotel AX

6/10 Okay

katja

Liked: Staff & service
Space for improvement
No bin in room! Dishes that was meant to be hot at breakfast were cold! Iron bars outside room rattling all night due to wind, so couldn't sleep hardly at all cause of this.
Stayed 2 nights in Oct 2023
Response from Reception Hotel AX on 5 Oct 2023
Dear Katja,Thank you so much for taking your time leave us feedback. We value your opinion.We sincerely want to apologize for your bad experience.Our hotel rooms we design to be very sustainable, and the idea was that there is a small rubbish bin in the toilet and bigger recycling rubbish bins in every floor next to the elevators for customers to use. But as the hotels first year has shown us, that there is a need for individual bins in the rooms too. Now we are in the look for bins that suit our hotels style. We want to create a wonderful hotel experience for everyone, and it's really sad that we didn't succeed this time. We are very sorry about this.

10/10 Excellent

o

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel in great location. A room was small but it was plenty of space for one person. The bed was cozy. The breakfast was excellent with many choices. Definitely will stay there again!
Stayed 2 nights in Sep 2023
Response from Hotel AX on 18 Sept 2023
Hello o,Thank you for your visit and for all the kind words! We hope to see you again soon!Kind regards,PasiHotel AX

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel AX was great - very cool rooms and helpful staff. We didn’t find a ton to do right in the area of the hotel, but Helsinki is very walkable so it was still very easy to get around from the hotel.
Response from Hotel AX reception on 13 Sept 2023
Dear Morgan, Thank you for your visit and great review! Welcome back anytime :)

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this Hotel because it was a good price and becuase it stood out from the rest by looking so Weird! And it did Not disappoint. The staff were all lovely and extremely helpful. Breakfast included and they have a wonderful dinner menu as well. Very hand transport links. The tram stop is literally outside the front door and only takes about 10 minutes to get to the citt centre. Will definitely be staying here again!
Stayed 6 nights in Sep 2023
Response from Hotel AX on 7 Sept 2023
Hi Benjamin,Thank you for all the kind words and welcome back soon!Kind regards,PasiHotel AX

10/10 Excellent

Lanyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel for 5 nights. Staff was friendly and helpful. The place was clean. The location was super convenient, 20-min to most of the attraction points, a bit further from the airport though, luckily the transportation was super easy and affordable, as long as you leave enough time traveling to the airport, you are all set.
Stayed 5 nights in Aug 2023
Response from AX reception on 1 Sept 2023
Dear Lanyu, Thank you for your visit and giving us full 5 points! It is extremely nice to have great feedback. Welcome back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very helpful but better to have more people helping at the reception. Lobby and breakfast area are great! Very near to local transportation.
Stayed 3 nights in Aug 2023
Response from Hotel AX reception on 18 Aug 2023
Dear customer, Thank you for your feedback! We are happy that you have enjoyed your stay here with us :)

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid option in Helsinki
Good room, quiet and comfortable. Great breakfast and easy to access downtown by the tram right in front of the hotel.
Stayed 3 nights in Jul 2023
Response from AX reception on 2 Sept 2023
Dear Marcie, Happy for your supportive feedback and great 10 points rating! Thanks for sharing this with us :)

10/10 Excellent

Chia Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the ferry terminal, nice room
Stayed 1 night in Jul 2023
Response from Hotel AX on 27 Jul 2023
Hi Chia Wei,Thank you for your visit and for the wonderful review! We are glad to hear that you enjoyed your time at our hotel and hope to see you again soon!Kind regards,PasiHotel AX

10/10 Excellent

Pasi, Wake Forest

Stayed 2 nights in Jul 2023
Response from Hotel AX on 9 Aug 2023
Hi Pasi,Thank you for your visit and for the amazing review! We are delighted to hear that you enjoyed your time at our hotel and hope to see you again soon!Kind regards,Hotel AX

10/10 Excellent

Paul B

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place. It has cool amd trendy decorations, and they even have entertainment in thr lobbybin evenings. Breakfast is delicous. Staff is fun and hepful. Room is comfortable. Definitely recommend!
Stayed 2 nights in May 2023
Response from Hotel AX on 29 May 2023
Hi Paul,Thank you for your great review and kind words! Lovely that you enjoyed your time with us at our art hotel. We hope to see you again soon!Best regards,Hotel AX

10/10 Excellent

Petr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gem by the Helsinki harbor
Cosy little rooms - comfy bed. And the hotel restaurant is AMAZING!
Stayed 1 night in May 2023
Response from Sara on 26 May 2023
Dear Petr,Thank you so much for your amazing review and feedback. It truly makes us happy!We hope to see you again soonKind Regards,SaraHotel AX

6/10 Okay

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel in a fantastic location. Room was small but adequate, bed and pillows were wonderful. Good in room amenities and excellent breakfast. Tram stop 1 min walk and lots of great restaurants and corner shops in the neighborhood.
Stayed 3 nights in Apr 2023
Response from Hotel Ax Reception on 26 Apr 2023
Dear Kirsty,Thank you for visiting us and taking the time to leave us a review. Great to hear that you enjoyed your stay and liked the location.We hope to see you again soon!

8/10 Good

Wijitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Locality is not walking distance to city speally during colder months. However a tram station in front.
Stayed 4 nights in Mar 2023
Response from Reception on 8 Mar 2023
Dear Wijitha, thank you for staying with us and leaving us 4 start!We are glad you liked your stay and happy to welcome you back soon again!Best wishes, Hotel Ax

10/10 Excellent

Aminah Jamal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one
All was very good..service, room breakfast. I liked the hotel so much. Unique inconvenience, we had to pay for early check in, when the rooms already were empty and clean, the previous guests did early check out already. To the rooms were ready for us.
Stayed 1 night in Nov 2022
Response from AX Reception on 8 Dec 2022
Dear Aminah,Thank you for a great review, we really appreciate it.Hope to see you again!

10/10 Excellent

Anders

Stayed 4 nights in Nov 2022
Response from Reception on 5 Dec 2022
Dear Andreas, thank you for staying with us and leaving us great points. We really appreciate that. Hope to see again soon in Hotel Ax!

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a cool hotel. Such a good experience from the moment we arrived until we departed. Check-in via app was smooth as was check-out. We had two great drinks at the bar and the breakfast buffet (loaded with vegan options) was the best we had the entire time we were in Finland. Even though it was a bit far from city center, we’ll definitely recommend this hotel.
Stayed 1 night in Nov 2022
Response from Hotel Ax on 27 Nov 2022
Hi JaimeThank you for your lovely feedback! We are happy you enjoyed your stay! Hope to see you soon again.

10/10 Excellent

manu

Stayed 1 night in Oct 2022

8/10 Good

ANAAIVADESIGN

Stayed 3 nights in Sep 2022
Response from BR, Hotel AX on 28 Sept 2022
Dear guest, Thank you for visiting us and leaving your review!

10/10 Excellent

Peter

Stayed 5 nights in Sep 2022
Response from Malin, Hotel Ax on 11 Sept 2022
Hi PeterThank you for your feedback, hope to see you here soon again!

10/10 Excellent

Tomohiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
各部屋ごとに決まったテーマのアートがあしらわれたデザインホテルです。今回はクラゲ？みたいな生物がテーマの部屋でした。部屋は比較的コンパクトですが居住空間的には十分です。リネン、アメニティも質が高く高級ホテル並みで快適にステイできました。価格が手頃なのは立地ゆえと思いますが、トラム駅前なのでヘルシンキ駅前からほぼ歩く距離、段差なしでアクセスできます。(トラムはおおむね10分間隔)、周囲は新興住宅地のようで近くに商店はないようです（地下鉄駅付近に超大型スーパーあり）。朝食会場とラウンジを兼ねた1階のバーは雰囲気が良く居心地が良いです。朝食はほぼ一般的なメニューですがパンに挟んでバーガースタイルがカジュアルで良いと思いました。コスパ良いホテルをお探しの方におすすめです。
Stayed 2 nights in May 2024
Response from Hotel AX reception on 26 May 2024
Dear Tomohiro, thank you for leaving us a review, nice points. Thank you again for your stay and have a nice day!Kind regards, Heini // Hotel AX

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Malin / Hotel AX on 22 May 2024
Hi Stefan,Thank you so much for staying here and for your wonderful 5/5 review. We are very happy you enjoyed your stay here and we hope to see you soon again!

10/10 Excellent

DANIELE

Liked: Cleanliness, staff & service, property conditions & facilities
Ottimo Hotel vicino alla fermata del tram che conduce al terminal portuale ed al centro città.
Stayed 3 nights in May 2024
Response from Malin / Hotel AX on 16 May 2024
Hi Daniele,Thank you for your feedback. We are happy you enjoyed your stay and we hope to see you soon again!

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel für einen Städtetrip.
Stayed 4 nights in May 2024
Response from Reception Hotel AX on 5 May 2024
Dear Ann,Thank you so much. It's great to hear that we managed to create a wonderful hotel experience for you.Best Regards,SaraHotel AX

10/10 Excellent

Yuuka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝ごはんの選択肢が多く、利用して正解だったと思っています。スタッフの方も親切で、部屋も清潔で、快適に過ごすことができました。部屋のアートも素敵でした。
Stayed 3 nights in Apr 2024
Response from Malin / Hotel AX on 1 May 2024
Hi YuukaThank you so much for staying at Hotel Ax and for your feedback. We are very happy you had a good stay and we hope to see you here again!Kind regards,

10/10 Excellent

YUTA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reception Hotel AX on 29 Apr 2024
Hi Yuta, thank you for your great review. We hope to see you again soon! Kind regards, Siiri Hotel AX.

10/10 Excellent

YUKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Reception Hotel AX on 25 Apr 2024
Dear YUKA, Thank you so much. It's great to hear that we managed to create a wonderful hotel experience for you.Hope to see you again!Kind Regards,SaraHotel AX

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Heini on 28 Feb 2024
Hello and thank you for your feedback. We are happy to hear that you enjoyed your stay! Welcoming you back again :) Kind regards, Heini Hotel AX

10/10 Excellent

Mirka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel AX on 25 Feb 2024
Hi Jan,Thank you for your excellent review and welcome back again soon!Best regards,Oona

10/10 Excellent

Sinem

Stayed 1 night in Jan 2024
Response from Hotel AX on 1 Feb 2024
Hi Sinem,Thank you for visiting us and for the amazing 10/10 review! It is amazing to see that you enjoyed your stay and we hope to see you again soon!Kind regards,PasiHotel AX

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Töhelot Helsingissä
Erittäin hyvä asiakaspalvelu ottivat meidät lämpimästi vastaan. Huoneet olivat trendikkäitä ja sisutus oli hieno. Huoneessa oli ehkä hieman kuuma mutta muuten kokemus oli Erittäin hyvä! Ehkä oli asiakkaan hölmöyttä mutta emme saaneet ilmastointia 21.1 alaspäin.
Stayed 1 night in Jan 2024
Response from Reception Hotel AX on 24 Jan 2024
Hei Jesse,Kiitos vierailusta ja palautteesta!Onpa mukava kuulla, että viihdyitte ja asiakaspalvelijamme onnistuivat! Pahoittelemme, että huoneessanne on ollut kuuma. Vastaanotto on tällaisissa tilanteissa 24/7 vieraidemme apuna ja keksimme sitten parhaan mahdollisen ratkaisun ongelman selvittämiseksi. Lämpimästi tervetuloa uudelleen!Parhain terveisin,SaraHotel AX

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel AX on 9 Jan 2024
Hi,Thank you for your excellent review and welcome back again soon!Best regards,Oona Hotel AX

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modernia ja siistiä!
Hotelli AX oli siististi sisustettu, huoneemme oli erinomaisesti varusteltu. Sänky iso ja pehmeä, vuodevaatteet hyvät! Palvelu hotellissa oli erittäin ystävällistä. Aikaisen lähdön vuoksi emme päässeet aamupalalle, mutta saimme valmiiksi kootun take away-kassin mukaamme. Erinomainen sijainti, helppojen kulkuyhteyksien varrella. Voin suositella, tänne tekee mieli palata.
Stayed 1 night in Jan 2024
Response from Hotel AX Reception on 8 Jan 2024
Hei Anna,Kiitos paljon vierailusta ja tästä ihanasta palautteesta! Mahtavaa kuulla, että kaikki meni mainiosti ja haluatte tulla uudelleen. Lämpimästi tervetuloa takaisin seuraavalla Helsinginreissullanne!Parhain terveisin,SaraHotel AX

10/10 Excellent

Minna

Stayed 1 night in Jan 2024
Response from Hotel AX Reception on 8 Jan 2024
Hei Minna,Kiitos paljon arviosta. Hienoa, että viihdyitte meillä.Toivomme näkevämme teidän pian uudelleen!Parhain terveisin,SaraHotel AX

10/10 Excellent

SHOHEI

Stayed 1 night in Jan 2024
Response from Hotel AX on 22 Jan 2024
Hi Shohei,Thank you for your great review! Wonderful that you enjoyed your stay at our unique art hotel and we hope to welcome you back again soon!Best regards,Oona Hotel AX

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel AX on 1 Jan 2024
Hi,Thank you for your excellent review and welcome back again soon!Best regards,Oona Hotel AX

8/10 Good

Harri

Stayed 1 night in Dec 2023
Response from Hotel AX on 1 Jan 2024
Hei Harri,Kiitos kovasti arvostelustanne ja lämpimästi tervetuloa uudelleen!Ystävällisin terveisin,Oona Hotel AX

8/10 Good

Germaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Hotel AX on 24 Dec 2023
Hi Germaine,Thank you for your visit and for taking the time to leave a review! We are delighted to see that you enjoyed your time at our hotel and hope to see you again soon!Kind regards,PasiHotel AX

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel AX on 21 Dec 2023
Hi,Thank you for your review and welcome back again soon!Best regards,Oona Hotel AX

10/10 Excellent

Noora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel AX on 21 Dec 2023
Hei Noora,Kiitos loistavasta arvostelustanne ja lämpimästi tervetuloa uudelleen!Ystävällisin terveisin,Oona Hotel AX