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"Frequently requested a room with a cot and early check-in, both together did not seem achievable despite early notice being given."

"Room was too cold and heating ineffective. "

"Hotel wasnt too bad. Good location. Bar area is pleasnt. Checking in was slow and long winded needed id and had to fill in details online again dispite filling details to book online intially. Had alot easier and smoother checks in at better hotels Bathroom smelt of bad drains when you run water. Going into the bathroom was like entering a toilet cubicle on a train Bed was not the best pillows were terrible. Had a uncomfortable sleep ended up leaving in the early hours to go home as we couldnt sleep and our neck was killing . Even with an extra pillow. Wouldnt return. "

"Breakfast is excellent! "

"Clean rooms, nice and kind staff."

"Great room and staff as ever. "

"Clean spacious room. Helpful staff"

"Room was fairly well equipped, just would have been nice to have some oat milk sachets which I have seen in other hotels. Also the toilet was not clean, I had to give it a couple of flushes to make sure it was cleared"

"Oh my word this hotels communication is out of this world the service is top notch the hotel is too beautiful the bathroom at the entrance is too nice i took cute pictures inside too I have asked to check in early & they allowed us it was my friends birthday there was a small nice when I say nice too delicious piece of cake and a card my goodness cake was too good that I myself wanted to eat it all up the atmosphere when you come in is just too phenomenal there was a guy at the reception first first guy who deals with us when we walk in his name was Bushar I think oh my word I forgot his name he was so brilliant and gentle and they were just tooooo friendly in a long time of going to hotels by far they made it soo nice for us that we were too tired to even go explore the SPA I regret I owe myself one visit to this beautiful Edwardian hotel the morning we had room service and the breakfast was of course fine you never go wrong with English is just that they could do better & make it more nicer that English English breakfast like the ones at the pub they hit really good but all in all service was good our room was up could see other buildings through the glass big big window they allowed us to decorate the room with balloons as it was a surprise for my friend mind you we were exhausted asked to check out later gave us till 1 we overslept in the hotel 😭that’s how nice it was they were too lovely lady who assisted was like just stay till 1 only red flag is the parking is 5min"