Book a Top Helensville Motel

"Everything was great except the TV channels, very poor selection. "

"Woolworths near. Only issue at check-in, breakfast had been paid for but not advised to hotel by expedia."

"The criticism I have is that the accommodation only offers a service every five days. I was staying for six! As a patron with a disability the help in having my room serviced is significant. On arrival the receptionist told me if you needed a service earlier to just let them know, and the cleaner the same, and they would be happy to arrange that. However, three days in when I asked that morning it my room could be serviced the lady at reception was very brusk. She told me service only happens every three days and why I needed it earlier. There was a line of people waiting, and in the end I felt forced to have to tell her I had a disability. She showed no interest in this answer - and said she would look into it but I would have to come back later in the day. However, I was going to a conference so not able to return earlier. I felt completely violated over having to reference my disability in front of other waiting guests and explain why I needed help, and then for my response to be dismissed. Unfortunately when I returned that evening my room had not been serviced. There needs to be some staff training here and a much better level of customer service and care as it marred what would have been an otherwise enjoyable stay."

"Very nice hotel. Short walk to cruise ship port. Lots of restaurants and shops. Staff was very nice."

"Beautiful hotel and rooms"

"Lovely place. Beautiful breakfast buffet. Easy walk to sky tower. We even walked to the pier tio catch our cruise. Easy 20 min walk "

"Clean and good size room. "

"very limited anmenities"

"For a so called 5 star hitel wde are very disappointed. For what we paud for Club access to have evening canapes which were awful. Very poor quality & not edible. The buffet breakfast is awful. Kept ssrvjng fruit, danish from 2 days prior. Did not clean used plates off our table & quality of food sub par. Have stayed at other 5 star hotels recently which this one does not even compare. The hotel needs to be renovated & i would only give it 3 stad at best."