Helenental Apart Hotels

"Great location with access to bus , trams , train and underground. Several supermarkets nearby . A nice bakery just right next to hotel . Can just grab the fresh bakery and enjoy the coffee in lobby. Big room, nice shower ! Just the room a bit too warm . "

"The staff is super friendly. The rooms are simple but comfortable. The hotel facility could do a re-vamp. For instance there is a bar in the lobby that is out of use and it would be fantastic if it was operational. The location is great. We stayed there a couple of nights and the Belvedere is next door. Since it is 3mins away from the main train station (Wien hbf), travel from/to the airport is a breeze (15mins train ride). Easy transport to the any tourist location. "

"Great location. Nice room. Fabulous breakfast. Nice staff. "

"This is virtually identical to their serviced apartments, but i had so many bad experiences there lately that i thought that i would pay 60usd more for the chance to get dishes and cutlery in the room and a faster checkin. But while we had dishware without additional fee, the room is identical, maybe a little less shadows from other buildings. Check in man was very friendly, but we got there at 11.30pm and kept ringing the bell, but no answer. The process of checking in would be nicer if we could do some online. After long drive a 10minute checkin is annoying. Fee for dog is high. Parking is ok convenient but still have to go thru lobby. Room was so warm. No way to control thermostat. Called down to lobby a couple times, no answer. Checkout not friendly by woman. They wanted to charge 20 euro if more than 10min. After 11am. We have stayed probably 30 times at this brand. We stay for the kitchen. Otherwise there are much cheaper and comparable options nearby. The customer service has deteriorated every year. Too bad. "

"Muy limpio y con buena ubicación. Todo bien en realidad. "

"Everything absolutely terrific "

"Excellent staff and covenant location close to the main train station and tram stop. The room was clean and a good size. Breakfast was abundant and tasty. My only gripe was the shower as it was nearly impossible not to get the floor wet. "

"Lovely hotel, ideally situated in the heart of Vienna close to all the major attractions. Efficiently run, very clean and well managed hotel."

"The best location, just a short walk to the Schönbrunn palace and to local train and very courteous staff. Highly recommended hotel!👍"