Deluxe Cottage, Ensuite ( Private hot tub ROOM 5) | Spa
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Reviews of The Mayfair Lodge - Caravaning, Glamping & Camping

2.5 out of 5
The Mayfair Lodge - Caravaning, Glamping & Camping
Tees Road, Seaton Carew, Hartlepool, England

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 0 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, everything i needed for the nught, great value for money and good location.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garbage dont stay here!
DONT STAY!! Property had nobody you could talk to throughout your stay for any issues, it was like a building site , work men in and out all day. We had NO HEATING in December! It was icy and snowing! We paid extra £10 per dog per night which wasnt advertised on hotels.com. we had no heating so they gave us electric fans.. not sufficent at all, oh the electric went off in the night so we had no heating at all we might as well have went camping! The toilet was unsafe and falling when you sat on it, the bathroom tap had no hot water, shower hardly warm and pressure poor. Beds arent comfortable. Be warned it is not a lodge! It is a room with an ensuite. There is no gym as advertised. Manager not contactable. Wouldnt recommend unless you want to be ripped off and have very poor facilities.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sara

Staff were amazing friendly lovely room had amazing time so relaxing x
Stayed 1 night in Sep 2023

4/10 Poor

Leanne

Disliked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Aimee

Stayed 1 night in May 2023

8/10 Good

Mrs E J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple place to stay easy parking for large van.
A venue places to my venue next day, site need a bit of TLC, but acceptable.
Stayed 1 night in Sep 2022

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean and calm retreat x
Stayed 1 night in Jun 2022

10/10 Excellent

lauren

Stayed 1 night in May 2022

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude ending
Extremely disappointed with the ending to our stay. We were told when we left there was an issue with payment that would automatically sort itself out. One week later we were issued with a debt collection notice with a load of lies in it saying the hotel had contacted us to collect payment which was untrue. And then informed of we didn’t pay we would be taken to court. Would not stay again due to this as this mistake was on the end of the hotel and could have been easily remided with a simple phone call.
Stayed 1 night in Jan 2022

10/10 Excellent

julie, sunderland

Travelled with partner
Liked: Staff & service
Lovely people who run it and lovely clean room
Stayed 1 night in Jan 2022

10/10 Excellent

Therare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel. Cost effective stay
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, room comfort
Lovely place staff very friendly would highly recommend
Stayed 1 night in Oct 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Iain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short notice stay
Geoff Very accommodating and helped with unplanned extra nights stays without any fuss
Stayed 1 night in Sep 2021

2/10 Terrible

Nick

Liked: Cleanliness
Disliked: Property conditions & facilities
MISREPRESENTATION fitness facilities - none Golf course on site - none Bike hire - none All of which were advertised on your site. I booked this hotelas wanted a bit of a work out in the morning before moving on with our journey. We went looking for the fitness centre, and only found a cleaner who told us there hasn't been a fitness facility for 4 years. Woken to People arguing in the Reception that was right outside our room about payment, one was the builder that started using power tools including a circular saw at 830am right outside our bedroom window, this was not good as we had a late check out booked. There was no bin in our room with rubbish stuck in a vase, also we only had one saucer and 1 spoon, may be only a small thing and I would of left it if the rest was up to scratch. It looked like all the bins round site were full and the whole place looked like a building site with power tools and building materials laying around, clearly as health and safety risk. The ground floor windows were locked with out air conditioning and it was a warm night. The only thing that was right on the whole visit was Tom, who was welcoming on the check in. I am very disgruntled being a silver Hotels.com member and I've being using Hotels.com for years now and request money back.
Stayed 1 night in Aug 2021