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Reviews of Singita Classy Boutique Hotel

4 out of 5
Singita Classy Boutique Hotel
16H Duong Thanh Street, Hoan Kiem District, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 106 out of 162 reviews" "
Rating 8 - Good. 42 out of 162 reviews" "
Rating 6 - Okay. 9 out of 162 reviews" "
Rating 4 - Poor. 3 out of 162 reviews" "
Rating 2 - Terrible. 2 out of 162 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Center point to explor the city. Great accomodations and resourceful staffs.
Stayed 7 nights in Apr 2024

10/10 Excellent

Anna

The staff was so pleasant and kind. They helped us with every need, and getting around the city was easy with their recommendations. The room was nice and big, with a comfy bed.
Stayed 5 nights in Apr 2024

2/10 Terrible

RYAN

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for 1 night for 3 adults - paid extra for the 3rd adult, expecting the room would fit 3 adults if the hotel & Expedia allowed for this add on to our booking. When we arrived at the hotel the receptionist informed us that we would not fit into the room as the room only had 2 twin beds and not enough room for an additional bed or even a cot. We explained this would not work as we needed a place for 3 adults as booked. The receptionist agreed that this room would not work for 3 adults, so she offered us a king bed room to share between the 3 of us. We were forced to find accommodation elsewhere so we requested a refund. The receptionist said that she could not issue us a refund because the booking was a non-refundable. We explained that we understood this at the time of booking but under the circumstances of the hotel not being able to provide us with what we booked and paid for - the hotel could and should arrange a full refund. The receptionist agreed and said she would contact her manager to discuss our request and asked me to contact Expedia to start the process. When I contacted Expedia while still in the hotel lobby, Expedia informed me that the manager refused to issue a refund because the hotel claimed that the room we booked was big enough for 3 adults, which it was not. The photos do not reflect the hotel. It is down a dirty back alley off the main street and the rooms and building were very dirty. The ceiling was leaking in the main lobby.
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very lovely cosy room. Staff were very friendly. The rooftop breakfast was a highlight and included a small buffet as well as made to order eggs and Pho. Bed is very comfortable. Location was great just off the very busy touristy area.

10/10 Excellent

Cuong, WEST COVINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Matteo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great and staff exceptionally caring
Stayed 5 nights in Feb 2024

10/10 Excellent

Alana

Stayed 2 nights in Feb 2024

10/10 Excellent

Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is tucked in an alley but is findable if the driver is acknowledged of the area. Full of dining options. Walkable to Hoan Kiem lake and other attractions. Hotel staffs are well trained and are very accommodating. They also provide a sheet containing tips for foreigner (super helpful!). The hotel isn't the most luxurious but a good place to stay in Hanoi. I would come back next time.
Stayed 1 night in Feb 2024

6/10 Okay

Tom

Travelled with family
Liked: Cleanliness, staff & service
Friendly staffs and convenient location. The place is a bit old, which is to be expected.
Stayed 5 nights in Feb 2024

8/10 Good

David

Travelled with group
Disliked: Amenities
Location was great, friendly and helpful staff!
Stayed 2 nights in Feb 2024

4/10 Poor

Jan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms in dirty hotel
Hotel is in good locality, in the middle of Old Quarter. That also means that the hotel is old and dirty. The electricity didn’t work for almost one hour.
Stayed 2 nights in Jan 2024

8/10 Good

Homboé

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very well located. And you can visit all the old quarter easily.
Stayed 3 nights in Jan 2024

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to enjoy plenty of cafes, walk ability to city sites.
Stayed 1 night in Jan 2024

10/10 Excellent

Seth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Huey, San Jose

Stayed 2 nights in Oct 2023

2/10 Terrible

Huey, San Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in this hotel around noon and realized that the door was able to access freely without key from outside even I dead locked it from inside. I Immediately informed to manager and he acknowledged it but delay until midnight but still could not resolve it and was not helping me to exchange to another room nor finding another hotel for us. So we had to order another hotel at midnight during that night and did not stay in that hotel. The next few days, I called Expedia and asked for refund but Expedia personal said that Singita hotel manager acknowledged the issue but the owner of the hotel did not response back for the refund requested. Expedia personal did tried for 3 times and waited for about 1 week but still no response. Bottom line, I would not recommend this hotel to anyone at all. The customers service is so bad that you would void to stay there at all costs

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place in a great area. Rooms are nice. Staff is excellent. Look past the entrance which is in a questionable alley but everything is wonderful here!
Stayed 2 nights in Oct 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
English speaking staff and in an excellent location in the old quarter within walking distance of many of the city's attractions. Room service food was good and also cheap. Bed was comfortable. Would book again.
Stayed 3 nights in Jan 2020

10/10 Excellent

Chin Kai

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little boutique hotel in Hanoi Old Quarter
We really enjoyed our stay here. The interior was charming and the bathroom was great. Comfortable bed and great location in the Old Quarter. Did hear any of the motorbikes or loud roads from our room and had good night sleep every night. Mr Finn and the rest of his team Mr Nam, Ms Anh and Ms Hong were very friendly and helpful, the handwritten welcome note on the bed was a lovely touch, very thoughtful. Thanks for a great stay!
Stayed 4 nights in Nov 2019

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff is extremely helpful and knowledgeable! Probably the best hospitality I’ve received in all my years of traveling.
Stayed 3 nights in Nov 2019

8/10 Good

Bao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for tourists !
Excellent location for tourists who would like to explore the Old Quarter of Hanoi . We highly appreciate the great personalized service provided by this Hotel staff . Breakfast in the Hotel is just so so but we can find good food outside the Hotel and within walking distance .
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Staff was excellent. Couldn’t ask for more. Wish the shower was cleaner but it was moldy. It is humid there but a little bleach should do the job I would think.
Stayed 9 nights in Mar 2019

10/10 Excellent

YIYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Everything is good. The service is pretty good. Great location, but the taxi driver may bring you to the wrong hotel with similar name.
Stayed 1 night in Dec 2018

10/10 Excellent

Bryan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel!
The decor of the hotel is very rustic yet clean and elegant. We chose the deluxe room with a balcony, had a nice view of the city. The hotel is just off of a main road, so it’s not too noisy for Hanoi. The hotel staff are extremely friendly and helpful. We book a tour to Halong Bay through the concierge, very helpful and not pushy in any way. The staff made some great restaurant recommendations, and were always pleasant to interact with. The hotel is located about a 10-15 minute walk to the centre of the old quarter, so you get to walk through the beautiful streets of Hanoi on your way. It’s also about an hour walk to the botanical gardens. The breakfast food in the hotel was mediocre, but good enough to have a light meal to tie you over until you have lunch. I would definitely stay at the Noble and Swan boutique hotel next time we come to Hanoi!
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
This is a quaint,quiet little hotel in the busiest, noisest city I have ever stayed in.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Nice Hotel Rooms not to big, Breakfast could be better
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

Wipada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Donni

Liked: Cleanliness, staff & service, room comfort
Nice old hotel.
This is a nice old hotel that is tucked in an alley which kept in quieter than being on a busy street. We had light fixtures and a drain that were in need of repair while we were there. The staff was fantastic and it was good value for the price.
Stayed 3 nights in Mar 2018

8/10 Good

A, Toronto

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in the old quarter
Very kind and helpful staff. Comfortable beds with great linens and pillows. Pleasing decor. Clean rooms. Good breakfast. Can be a bit hard to find on your own because it’s in a lane.
Stayed 1 night in Feb 2018

10/10 Excellent

Francois, montreal, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close lake, church, Ho Chi Minh tumb, museums,,,,,
to feel the influence of France, we where at the right place, old city of Hanoi Well welcome by Viet people with good street food
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an incredible stay at this hotel, it's great value for money. Beautiful rooms, wonderful location, and the staff are incredible! The receptionists went above and beyond to organise anything I needed. One of the best hotels I've stayed in on my long trip to South East Asia.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Average hotel
The breakfast was a bit boring, food are not hot and not presented well. Many fruit flies on the food. The amenities like towels are old and need replacement. The place is in the center of Hanoi that it is so congested with traffic and so many motor bike and people around..The staff was friendly and warm. The price is very reasonable and that is what you get for the money you paid for this accommodation.. just do not expect a lot:(
Stayed 6 nights in Jan 2018

8/10 Good

Marlena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect..
All was almost perfect - hotel, location and the girls at the reception, who were very nice and helful :) almost perfect.. I had an early check out, which I agreed on a day before ( I even wanted to do it an evening earlier to avoid unnecesary arrangement at 5am), all supposed to be prepared for my check out - it wasn’t ( breakfat, car, bill). I had to wake up the team sleeping at the reception, the male receptionist wasn’t happy about it at all. I paid my bill by card and then the same receptionist told me that I have to pay for some additional drinks, due to the low sum I had to pay by cash, he didn’t have a change, so he got very angry at me and gave me the aggresive attitude, which left me with a bitter feeling about the place after all.
Stayed 3 nights in Dec 2017

8/10 Good

Lateese, Houston Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and close to everything.
The hotel is nice and the staff is very friendly and helpful. The hotel is located in the area that is in walking distants to all the places I like to visit in Hanoi. The room was small but I my have chosen the wrong room. The bathroom was very nice and the internet was good.
Stayed 3 nights in Dec 2017

10/10 Excellent

Andreas Nygaard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

10/10 Excellent

Vanessa, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hidden gem
I had a beautiful experience at Noble & Swan hotel. The hotel is tucked away in a nice and quite alley. The bed was huge and possibly the most comfortable bed I have ever slept on. Staffs were very polite and helpful. Would definitely come back when I have a chance
Stayed 1 night in Nov 2017

10/10 Excellent

watchareeporn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
We were stayed at this hotel for 2 nights 3 days. We love it. Its located in a great area where you can walk to the old quarter, lake, shopping area in 5-7 mins. Staffs are really helpful and friendly. Breakfast is good. If we go back to hanoi, this is the hotel we will stay.
Stayed 2 nights in Oct 2017

8/10 Good

Morten Sten

Liked: Cleanliness, staff & service, room comfort
Good for families - central location
We had a "connecting room" (two rooms next to each other, separated by a door in the hall way). Good and central location and fairly quite. A bit noisy air condition. Friendly staff. Breakfast is simple, but you can order nice pancakes, omelette, boiled egg etc.
Stayed 2 nights in Oct 2017

8/10 Good

Mike, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boutique hotel near the old town
Very convenient location and good service. Breakfast is a good standard and included. Room is clean and well appointed except there are no glasses provided and no milk for the tea or coffee. There was a very load noise every morning from building work. This started at 7 am even on Sunday morning. Work should be carried out during the daytime when there is nobody in the hotel.
Stayed 5 nights in Sep 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms only downside. This is a great hotel
Great experience. Hard to find a hotel with charm left in Hanoi. This one has it
Stayed 4 nights in Aug 2017

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, accomodating, and confortable
Have stayed there 3 times, perfect every time.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous surprise of a room
Warm welcome, impeccable service, Comfortable rooms.

8/10 Good

Solo traveller, Asia

Liked: Staff & service, room comfort
Quiet location, comfortable & inexpensive
Like : Location - building is in a less chaotic part of the old quarter, tucked in a quiet alley but only 2 minutes away from the main street. Feels safe and is very close to many food outlets Clean & comfortable room with all the standard amenities provided for - definitely value for money! Nice, friendly staff Dislike : Room is too dim - safe is placed within wardrobe but there's no light anywhere near wardrobe. In fact, entire room is very dimly lit. Spoilt bedside reading lights were not repaired so reading at night is out of the question. Breakfast spread does not wow me - limited choices and unexciting selection.

10/10 Excellent

Jared, boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff
We had a great stay at the Noble & Swan. Location was great and right in Old Quarter - but tucked away on a side road so was very noisy. Staff was very helpful and friendly. Room was small, but everything was clean and well kept. Breakfast was very good, we ate there every morning despite many options in close proximity. No complaints!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in very resonable price.

4/10 Poor

marty, earth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yea, ,but
when u arrive straight from airport just to be told that your booking can not be accommodated due to hotel full you kinda wonder what is the point of booking/pre-paying. they paid for a taxi to 'sister' hotel near-by, however i didn't get a room with a view - which is something i paid for. i was informed that in the morning i will change rooms. pretty annoying stuff to put up with. staff pleasant but under these circumstances it doesn't make up for the incompetence. i stayed 3 nights but i wouldn't book this hotel again. breakfast not bad