Independent in Hanoi

"Beautiful rooftop pool and bar,excellent breakfast ,quiet oasis of Calm in the busy old quarter"

"Highly recommend this hotel. Amazing breakfast with lots of options. Great service especially Thomas and Ms. Rose always making sure we get what we need. 100% satisfied!!!"

"This hotel was rated a 4 Star. We booked it based on the many high ratings. Our experience was anything but 4 star. Good: - AC worked very well, cooled the room quickly upon returning from a long day of doing tourist things - Location was convenient, as advertised Not so good: - First impression upon arrival = shocking, felt like we stepped into a hostel, not a 4 Star lobby - "King" bed was two twins pushed - Mattresses were very hard, extremely uncomfortable - No directions posted on the use of the door deadbolt system - Took two requests to get a light bulb replaced - Bathroom hand soap dispenser didn't work, appeared to have not worked for some time - Included breakfast was located off-site at a local shop "down the lane" - A single coffee pack and tea bag were provided per day, for two guests - Housekeeping did not clean up a used half-full coffee cup, it was found on the nightstand where we left it - Wifi stopped auto-connecting, didn't work when it did connect, starting throwing Security Certificate warnings - Housekeeping left a dirty, wet cleaning rag on the floor in the bathroom doorway. Also a "clean" towel was left with hair on it - Laundry service was returned damp, sealed in cellophane packaging, wrinkled - There were a couple of other issues, but this list is too long already"

"the room was very clean, staff very helpful and willing to go above and beyond and it was in the center of town"

"Very nice hotel. But what made it amazing was the staff. They are so nice there. I recommended we will come back if we ever come back tonight"

"This is a five star hotel with everything, facilities and food all great"

"Best customer service EVER! Upon my late check in, it was nice to be met with a cold towel, welcome drink & dried fruit. They even went so far as to make a little cake for me and deliver it to my room with a short birthday song! Location is great as it's literally right around the corner from the lake surroinded by many restaurants that also have sky bars. Breakfast has SO much variety & they offer cooked-to-order items as well. I didnt use the spa but it was nice to know that its a service. The property has great decor, super clean and is very quiet considering how busy the street below is. That said, the property is a little older & I(along some other guests) had an issue with a weird moldy smell in my room but I moved immediately. The staff are all ⭐️⭐️⭐️⭐️⭐️. They learned my name quickly, offered help with tours & local rec's, even walked me to my Grab to translate everytime I took a ride. Don't hesitate to give them a try. I felt so taken care of here & everyone helped to make my birthday in Hanoi a memorable one.🙏"

"5 star experience. You absolutely have to stay at this hotel. The service, amenities and overall experience was amazing. The staff were respectful, courteous and went out of their way to make our stay as comfortable as possible. We will definitely be staying here again in the future. "

"Cleaners cleaned the rooms every days with new towels. The front room with city view was a bit noisy even though our room was L6. They do supply ear plugs. Staff are courteous and helpful. Breakfast is enough with choice of eggs and Vietnamese noodles soup. Located is fantastic, close and walking distance to shops, restaurants and some attractions."