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Reviews of Central-Hotel Kaiserhof

4 out of 5
Central-Hotel Kaiserhof
Ernst-August-Platz 4, Hannover, NI

Reviews

8.6

Excellent

Rating 10 - Excellent. 395 out of 834 reviews" "
Rating 8 - Good. 333 out of 834 reviews" "
Rating 6 - Okay. 74 out of 834 reviews" "
Rating 4 - Poor. 19 out of 834 reviews" "
Rating 2 - Terrible. 13 out of 834 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

SCOT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the central train station. Subway about 5-6 min walk away. Some shopping malls 2-3 min walk from the hotel, and dining options also close by.
Stayed 3 nights in May 2024
Response from Kaiserhof Team on 15 May 2024
Dear Gast, Thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Best Regards,

10/10 Excellent

RAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 4 nights in Apr 2024
Response from Kaiserhof Team on 3 May 2024
Dear Guest,Thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Kind Regards

10/10 Excellent

Amirul Azizan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Apr 2024
Response from Kaiserhof Team on 3 May 2024
Dear Guest,Thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Kind Regards

8/10 Good

Michal, Bristol

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Kaiserhof Team on 3 May 2024
Dear Guest,Thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Kind Regards

8/10 Good

Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very short walk of Hannover main train station, friendly hotel service, good breakfast, all kind of transportation, shops, malls, entertainment and restaurants are close. The hotel is perfect for short family or couple weekend.
Stayed 3 nights in Mar 2024
Response from Team Kaiserhof on 27 Mar 2024
Dear Pablo,Thank you for the great review of our hotel! Best Reagrds,Team Kaiserhof

8/10 Good

Stephen, MORETON

Stayed 3 nights in Mar 2024
Response from Kaiserhof Team on 5 Apr 2024
Lieber Gast,Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.Mit freundlichen GrüßenIhr Kaiserhof Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely, characterful, well-maintained, and luxurious hotel--a delight!
Stayed 1 night in Dec 2023
Response from Kaiserhof Team on 5 Jan 2024
Dear David, Thank you for taking the time to tell us about your experience during your stay in Kaiserhof Hannover.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kaiserhof Team on 22 Dec 2023
Lieber Gast,Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.Mit freundlichen GrüßenIhr Kaiserhof Team

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located with very good staff
Great service, centrally located for access to main railway station and thus to airport. Friendly and helpful staff. Good breakfast
Stayed 3 nights in Dec 2023
Response from Kaiserhof Team on 15 Dec 2023
Dear James,Thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Kind Regards,Kaiserhof Team

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kaiserhof Team on 15 Dec 2023
Dear James,Thank you for taking the time to tell us about your experience during your stay in Kaiserhof Hannover. Kind Regards,Kaiserhof Team

10/10 Excellent

Danguole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kaiserhof Team on 8 Dec 2023
Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten. Ihre Meinung ist uns wichtig. Wir freuen uns, Ihr positives Feedback mit unserem Team teilen zu dürfen. Mit freundlich Gruß Ihr Kaiserhof Team

10/10 Excellent

Izzy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Kaiserhof Team on 20 Nov 2023
Lieber Gast,Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.Mit freundlichen GrüßenIhr Kaiserhof Team

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location that is 30 seconds walk from Hannover Hbf. Front desk staff were very helpful with my luggage that Lufthansa lost en route to Hannover. However, I booked a twin room and they were out of them so they put me in a single but charged me for a twin room. So check your bill carefully here !
Stayed 3 nights in Aug 2023
Response from Anna-Lena Christ on 14 Oct 2023
Thank you for your review!

8/10 Good

Bruce

Stayed 2 nights in Sep 2023
Response from Kaiserhof Team on 24 Oct 2023
Dear Bruce,Thank you for the great review of our hotel! we hope to welcome you again soon.Best Regards,Team Kaiserhof

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Kaiserhof Team on 27 Sept 2023
Lieber David,wir danken Ihnen vielmals für Ihre tolle Bewertung und hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße aus dem Kaiserhof

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Kaiserhof Team on 25 Sept 2023
Lieber Brian, wir danken Ihnen vielmals für Ihre tolle Bewertung und hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße aus dem Kaiserhof

4/10 Poor

Hassan, Vaughan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Needs airconditioning
Stayed 2 nights in Sep 2023
Response from Kaiserhof Team on 25 Sept 2023
Dear Hassan,Thank you for taking the time to tell us about your experience during your stay in Kaiserhof Hannover.We are sorry that we did not match with all of your expectation.Our management is informed about your feedback.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The Kaiserhof Team

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service
Just Not Good Enough – So Many Problems.
This place was bang-OK. The problems were many. The single room is tiny (tiiiiiiny), with an ageing shower that vacillated between hot and cold with German efficiency, no air con in a heatwave, situated in an area of Hannover that was extremely noisy through the night (with the windows open as there was no A/C), the walls between the single cells, I mean rooms, are so thin my neighbour's gentle snoring was audible, and his choice of TV station discernible at 6.30am, and almost as annoying was a key card lock that failed every day – literally every day. When you're on the third or fourth floor going up and down to try a key each day (one day it failed 4 times) this is a major pain. I'll score this place generously but it was not a highlight of my trip to Germany and I'd avoid this hotel at all costs if you're even tempted to stay in the cell for one.
Stayed 3 nights in Sep 2023
Response from Kaiserhof Team on 21 Sept 2023
Dear Mark, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards,Team Kaiserhof

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, large room, clean.
Stayed 5 nights in Aug 2023
Response from Kaiserhof Team on 29 Aug 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your positive feedback with our Team.Sincerelyyour Kaiserhof Team

6/10 Okay

Feng

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator wasn’t working when we got there so we had to walk the stairs with our luggage. It remains that way until we leave.
Stayed 1 night in Aug 2023
Response from Kaiserhof Team on 21 Sept 2023
Dear Feng,Thank you for your review of our hotel! I'm sorry for the inconvenience. Nevertheless, we hope to welcome you again soon. .If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Reagrds,Team Kaiserhof

6/10 Okay

Matthew

Business traveller
This hotel was totally fine for a 2 night business stay. It’s literally across the street from the train station and is a good hub for whatever business you might have. The only thing is, it claims to be a 4 star hotel. I have absolutely no idea how it came to get that rating. The facilities are comparable to an average three star no frills hotel. The inside of the hotel is worn, scuff marks on the walls, and the carpet is in bad need of replacing on the stairs and throughout the hotel. It’s just not that nice.
Stayed 2 nights in Aug 2023
Response from Kaiserhof Team on 13 Aug 2023
Dear Guest, thanks for your time and feedback. We are taking your assessment to our hearts. We discussed the matter internally and made corresponding instructions. We sincerely apologize for any inconvenience.yours faithfully Kaiserhof Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb value
This hotel was amazingly good value. It's location is superb, the room was clean, the free minibar was a real bonus, and the sound insulation from outside was remarkable. Drawbacks are that there is no air conditioning, so if its hot it wouldn't be comfortable.
Stayed 3 nights in Jul 2023
Response from Anna-Lena Christ on 4 Aug 2023
Thank you for your reviews!

2/10 Terrible

Robyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Anna-Lena Christ on 4 Aug 2023
Thank you for your review!

8/10 Good

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel close to the station and shopping area. Quite at night. Rooms a little dated, but staff and location made up for this. Reception and cafe staff were exceptional.
Stayed 1 night in Jul 2023
Response from Kaiserhof Team on 27 Jul 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team

10/10 Excellent

Karin

Stayed 13 nights in Jul 2023
Response from Kaiserhof Team on 14 Aug 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your positive feedback with our Team.Sincerelyyour Kaiserhof Team___________________________________________Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten.Ihre Meinung ist uns wichtig. Wir freuen uns, Ihr positives Feedback mit unserem Team teilen zu dürfen.Mit freundlichem GrußIhr Kaiserhof Team

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel, we have stayed here multiple times. Wonderful place, great breakfast
Stayed 1 night in Jul 2023
Response from Anna-Lena Christ on 21 Jul 2023
Thank you for the review!

8/10 Good

Elke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kaiserhof Team on 20 Jul 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team___________________________________________Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten.Ihre Meinung ist uns wichtig. Wir freuen uns, Ihr Feedback mit unserem Team teilen zu dürfen.Mit freundlichem GrußIhr Kaiserhof Team

10/10 Excellent

Matthew

Stayed 2 nights in Jul 2023
Response from Anna-Lena Christ on 13 Jul 2023
Herzlichen Dank für Ihre Bewertung!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Kaiserhof Team on 6 Jul 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team___________________________________________Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten.Ihre Meinung ist uns wichtig. Wir freuen uns, Ihr Feedback mit unserem Team teilen zu dürfen.Mit freundlichem GrußIhr Kaiserhof Team

10/10 Excellent

Mark

Stayed 1 night in Jul 2023
Response from Anna-Lena Christ on 23 Jul 2023
Thank you for the review!

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kaiserhof Team on 25 Jun 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team___________________________________________Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten.Ihre Meinung ist uns wichtig. Wir freuen uns, Ihr Feedback mit unserem Team teilen zu dürfen.Mit freundlichem GrußIhr Kaiserhof Team

10/10 Excellent

RENE

Stayed 1 night in Jun 2023
Response from Alexandra Rashkes on 21 Jun 2023
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben unser Haus zu bewerten. Ihre Meinung ist uns wichtig. Gern teilen wir Ihr positives Feedback auch mit unserem Team. Mit freundlichem Gruß Ihr Kaiserhof Team

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Closeness to train station
Stayed 4 nights in May 2023
Response from Alexandra Rashkes on 21 Jun 2023
Dear Guest,thank you for taking the time to rate our house. Your opinion is important to us. We are happy to share your feedback with our team. yours faithfully your Kaiserhof Team

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, excellent staff
Stayed 4 nights in Jun 2023
Response from Franziska Platta on 12 Jun 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free mini bar and lovely room
Central-Hotel Kaiserhof is conveniently located within walking distance to the train station and attractions in Hannover. The staff was friendly and my room very comfortable and nicely decorated as were the rest of the hotel. I was pleasantly surprised to be treated with drinks and peanuts in the mini bar. Very generous!
Stayed 2 nights in May 2023
Response from Franziska Platta on 8 Jun 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly multi-lingual staff. Great location, right across the street from the train station and lots of places to shop or just walk and explore. definitely worth a second visit.
Stayed 1 night in May 2023
Response from Anna-Lena Christ on 31 May 2023
Thank you very much for your review!

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Great value for money, convenient location, nice room. Complimentary drinks in room a v nice touch.
Stayed 1 night in May 2023
Response from Franziska Platta on 31 May 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team

8/10 Good

Ronald

Business traveller
Liked: Staff & service, property conditions & facilities
Located near train station and commercial areas.
Stayed 4 nights in May 2023
Response from Anna-Lena Christ on 24 May 2023
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Excellent location, short walk opposite Hannover Central Station, large room had everything you need (free minibar). Clean room (with complementary pair of slippers), super friendly staff. Highly recommend and would definitely stay here again.
Stayed 2 nights in Apr 2023
Response from Anna-Lena Christ on 12 May 2023
Thank you very much for your review.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and central
Stayed 1 night in Apr 2023
Response from Anna-Lena Christ on 3 May 2023
Danke für ihre Bewertung!

8/10 Good

Jan

Stayed 1 night in Apr 2023
Response from Anna-Lena Christ on 20 May 2023
Herzlichen Dank für ihre Bewertung!

8/10 Good

Wentao, Alexander Heights

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 4 nights in Apr 2023
Response from Franziska Platta on 26 Apr 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team

10/10 Excellent

Glenn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent postion opposite station
Stayed 4 nights in Apr 2023
Response from Franziska Platta on 26 Apr 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team

6/10 Okay

Elias

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023
Response from Philipp on 23 Apr 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. Sincerelyyour Kaiserhof Team___________________________________________Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten.Mit freundlichem GrußIhr Kaiserhof Team____________________________________

10/10 Excellent

marylinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel very close to train station. Great breakfast. Room very clean, good water pressure in shower, and bed comfortable. Staff spoke English well and were quite helpful.
Stayed 2 nights in Apr 2023
Response from Franziska Platta on 19 Apr 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service
Great location! The hotel is in the Ernst August Square, which is shared with a large shopping mall, and the central train station. The old town is only a ten-minute walk. The staff was wonderful and friendly and the breakfast, which is included, is amazing! The mini-bar is free although it only has water, juice, and beer. The largest drawback is that the hotel needs new carpet and upholstered furniture. There are stains and wear throughout.
Stayed 6 nights in Mar 2023
Response from Franziska Platta on 28 Mar 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team

10/10 Excellent

PATREA, Dewy Rose

Stayed 1 night in Feb 2023
Response from Franziska on 22 Mar 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team___________________________________________Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten.Ihre Meinung ist uns wichtig. Wir freuen uns, Ihr Feedback mit unserem Team teilen zu dürfen.Mit freundlichem GrußIhr Kaiserhof Team

10/10 Excellent

Dan

Stayed 2 nights in Feb 2023
Response from Franziska on 22 Mar 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team___________________________________________Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten.Ihre Meinung ist uns wichtig. Wir freuen uns, Ihr Feedback mit unserem Team teilen zu dürfen.Mit freundlichem GrußIhr Kaiserhof Team

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in Feb 2023
Response from Franziska Platta on 11 Feb 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Railway Station which was good in my case. Despite being so close was still quiet.
Stayed 3 nights in Jan 2023
Response from Franziska Platta on 2 Feb 2023
Dear Guest,thank you for taking the time to rate our house.Your opinion is important to us. We are happy to share your feedback with our Team.Sincerelyyour Kaiserhof Team