Hollywood Deluxe with Balcony
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Reviews of Flyzoo Hotel - Alibaba

4.5 out of 5
Flyzoo Hotel - Alibaba
Wenyixi Road / Jucheng Road, Yuhang District, Hangzhou, Zhejiang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 27 reviews" "
Rating 8 - Good. 7 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Tuan Keong

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean, facilities and amenities are modern and advance, although not state of the art yet. Staff are friendly. Had difficulty getting to the hotel from the airport as the taxi driver has not heard about the hotel and we spent almost half an hour looking up the directions for him. We could not find any contact number to call the hotel from the website. There’s a wide variety of cafes and eateries, however, most of them only opens at 10am. We could only find 3 open before 10am
Stayed 1 night in Jun 2023

10/10 Excellent

shuou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

shuou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Hangzhou after changing 3-4 different hotels
Stayed 1 night in May 2023

10/10 Excellent

FJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice room. Very good breakfast. Very clean. Will definitely stay there again.
Stayed 3 nights in Apr 2023

8/10 Good

SZE YIN SIDNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the design, cleanliness, and location
Stayed 1 night in Nov 2019
Response from FlyZoo Hotel on 4 Dec 2019
Thanks for stay with FlyZoo hotel and thanks for your excellent comment, we will try our best make your stay comfortable and memorable, we look forward to see you next time.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting concept, but still experimental
If you are not Chinese citizen or long-term resident, you don't get to enjoy much. Self-checkin is only for guests with a Cinese ID card, so foreigners need to br checkedbin manually, and they do not even have a piece of paper to give you for the room # or wifi pass. If you are a foreigner, again, you don't get to use Alipay, so you cannot use vending mac/ine, you cannot order roomservice etc. I don't speak Chinese, and the smart speaker in the room only understand Cinese. Face recognition key was convenient, but nothing notable. Nowadays, the China government is restricting foreigners w/o Cinese bank account to use mobile paymebt apps, so this place is not for visitors. Self check in was more efficient at CitizenM than here. Without Alipay, again, you don't get to enjoy the nearby shopping mall either. Besides those, breakfast was very very good.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Bobbie (reservation) on 24 Sept 2019
Greetings from FlyZoo Hotel.Thank you very much for staying with us and taking time to review.We are appreciate for your high praise. We will try our best to make your stay comfortable and memorable. Thanks again for choosing FlyZoo Hotel. We sincerely welcome you back to our hotel again soon.

10/10 Excellent

Gan Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond robotic. Great!
Amazing stay ( 22/8/2019) to explore the technology and the comfort level is beyond and above the similar ranking hotel. I want to praise the lady officer who helped me to search & book restaurant in Hangzhou city, ordered the taxi service to send us there, even monitored the restaurant booking status and willing to update me via her WeChat. Obviously, it’s not a robotic environment when you need human touch. The officers ( including one more senior gentleman, her superior, I guess) were there to assist to meet my needs, it’s beyond their hotel provision but they gave me the good impression about the hospitality and feel good. Thanks you, you know who you are.
Stayed 1 night in Aug 2019

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Bobbie (reservation) on 24 Sept 2019
Greetings from FlyZoo Hotel.Thank you very much for staying with us and taking time to review.We are appreciate for your high praise. We will try our best to make your stay comfortable and memorable. Thanks again for choosing FlyZoo Hotel. We sincerely welcome you back to our hotel again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The robot for coffee and cocktail is cool.
Stayed 5 nights in Jul 2019
Response from Reservation on 6 Aug 2019
Thanks for stay with FlyZoo hotel and thanks for your excellent comment, we will try our best make your stay comfortable and memorable, we look forward to see you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Reservation on 9 Aug 2019
Thank you very much for staying with us and taking time to review. We are appreciate for your high praise. We will try our best make your stay comfortable and memorable. We sincerely welcome you back to our hotel again soon.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, high tech and comfort. Beside hotel have mall and supermarket.
Stayed 1 night in Jul 2019
Response from Bobbie on 8 Jul 2019
Warm greetings from FlyZoo Hotel! Thank you very much for staying with us and taking time to review. It was a true pleasure to hear your kindly comments about our excellent service and fabulous room. Thanks again for choosing FlyZoo Hotel, we sincerely welcome you back to our hotel again soon. Best Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AI experience is refteshing! The tutorial of how to use the facility is in Chinese. Those who do not soeak the language may not get to enjoy them.
Stayed 1 night in Jun 2019
Response from Adrian on 3 Jul 2019
Greetings from FlyZoo Hotel.Thank you very much for staying with us and taking time to review.It was a true pleasure to read your kind comments about our excellent service and fabulous room. thanks for your suggestion, we are starting to revise the sign with english. Thanks again for choosing FlyZoo Hotel. We sincerely welcome you back to our hotel again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Reservation on 9 Aug 2019
Thank you very much for staying with us and taking time to review. We are appreciate for your high praise. We will try our best make your stay comfortable and memorable. We sincerely welcome you back to our hotel again soon.

10/10 Excellent

Ang

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高
今までに宿泊したことのないタイプのホテルです。 快適でした。 但し、HOTELS.COMの地図の場所が違う。
Stayed 2 nights in Nov 2020
Response from Sophy Zhu on 25 Nov 2020
Thank you very much for staying with us and taking time to review. We are appreciate for your high praise. We will try our best to make your stay comfortable and memorable. We sincerely welcome you back to our hotel again soon.

10/10 Excellent

YONGKUG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 내부와 현대식 시스템을 갖춤. 단지 서호에서 택시비 100위안거리가 아쉬움.
Stayed 1 night in May 2020
Response from Sophy Zhu on 26 Nov 2020
Thank you very much for staying with us and taking time to review. We are appreciate for your high praise. We will try our best to make your stay comfortable and memorable. We sincerely welcome you back to our hotel again soon.

10/10 Excellent

Chao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的酒店，有机器人送水到房间。
Stayed 1 night in Apr 2020
Response from FlyZoo Hotel on 13 Apr 2020
Greetings from FlyZoo Hotel.Thank you very much for staying with us and taking time to review. It was a true pleasure to read your kind comments about our excellent service and fabulous room. Thanks again for choosing FlyZoo Hotel. We sincerely welcome you back to our hotel again soon.

10/10 Excellent

Walaipan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel on 25 Jan 2020
Thank you very much for staying with us and taking time to review. We are appreciate for your high praise. We will try our best to make your stay comfortable and memorable. We sincerely welcome you back to our hotel again soon.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Bobbie on 19 Oct 2019
Thank you very much for staying with us and taking time to review. We are appreciate for your high praise. We will try our best to make your stay comfortable and memorable. We sincerely welcome you back to our hotel again soon.

10/10 Excellent

PAOCHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常滿意的住宿體驗
這是一次印象深刻的住宿體驗。房間本身的寬敞舒適及設計感已在水準之上，智能設備的即時性及趣味性又大大加分。服務人員雖然較少，但親切熱情及專業程度毫不遜色。餐廳的手藝不錯。位置雖不在鬧區，但週邊的街區及親橙里購物中心可以滿足餐飲購物及娛樂的需求。整體來說是我樂意推薦的選擇。
Stayed 2 nights in Oct 2019
Response from Reservation on 19 Oct 2019
Greetings from FlyZoo Hotel.Thank you very much for staying with us and taking time to review. It was a true pleasure to read your kind comments about our excellent service and fabulous room. Thanks again for choosing FlyZoo Hotel. We sincerely welcome you back to our hotel again soon.

10/10 Excellent

sh, 東京

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設が綺麗でよかったです
Stayed 4 nights in Sep 2019
Response from Reservation on 14 Oct 2019
Thank you very much for staying with us and taking time to review. We are appreciate for your high praise. We will try our best to make your stay comfortable and memorable. We sincerely welcome you back to our hotel again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
先端AI技術の体験ができた
Stayed 1 night in Sep 2019
Response from Bobbie (reservation) on 24 Sept 2019
Thank you very much for staying with us and taking time to review. We are appreciate for your high praise. We will try our best make your stay comfortable and memorable. We sincerely welcome you back to our hotel again soon.