Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. Thank you for your interest in the hotel environment and services provided by our colleagues.Our hotel really close to XiXi Wetland, which have every beautiful views. We look forward to welcoming you back to Banyan Tree Hangzhou soon. Warm regards.

Dear Guest, Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. We were so happy to read that you enjoyed various aspects of your stay As you mention our staff Chris ansd Green , we try to ensure our guests feel at home while also seeing the beauty that China has to offer. we look forward to welcoming you back to Angasana Hangzhou soon. Warm regards

Dear Guest, Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Angsana Hangzhou soon. Warm regards.

Dear Winnie, Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our incense to your satisfaction. We look forward to welcoming you back to Angsana Hangzhou soon.

Dear Audre, Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. Thank you for your interest in the hotel environment and services provided by our colleagues. we look forward to welcoming you back toAngsana Hangzhou soon. Warm regards.

尊敬的客人，您好！感谢您入住杭州西溪悦椿度假酒店并留下宝贵的点评。对于您住店的经历，我们表示歉意，很抱歉没能为您提供一个完美的假期。您所提及的早餐的问题已引起我们餐饮部门的重视，我们会全力以赴改善我们的早餐，相信您下一次过来度假的时候可以感受到明显的改善。酒店作为小型精品度假酒店一直广受出游一族的欢迎，临近西溪天堂商业街更是为出行、用餐提供了便利。再次感谢您的回馈，为只有唯籍您及所有客户的宝贵意见，我们才能不断改进，更好地服务我们的客人。 我们诚意期待您的再次光临。

尊敬的客人，您好！感谢您选择杭州西溪悦椿度假酒店并与我们分享您的住店感受！酒店优选悦椿特色熏香，愿能伴随每一位住店宾客好梦入眠。酒店毗邻杭州西溪湿地公园，在这里您能享受到富含氧离子的清新空气及满眼翠绿的自然环境。莲蓬头的问题酒店工程部已将其修复，给您造成的不便，再次表示歉意。感谢您对酒店热情服务的肯定，期待您的再次下榻！

尊敬的客人，您好！感谢您选择杭州西溪悦椿度假酒店并与我们分享您的住店感受！悦椿身处西溪天堂国际旅游度假综合体内，毗邻杭州西溪湿地公园，在这里您能享受到富含氧离子的清新空气及满眼翠绿的自然环境，相信您已经度过了一个难忘的假期。感谢您对酒店服务的认可，能为您带来温馨的服务亦是我们的荣幸。期待您的再次到来。

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. Thank you for your interest in the hotel environment and services provided by our colleagues. we look forward to welcoming you back to Banyan Tree Hangzhou soon. Your sincerely,

尊敬的客人，您好！感谢您入住杭州西溪悦椿度假酒店并留下宝贵的点评。悦椿身处西溪天堂国际旅游度假综合体内，毗邻杭州西溪湿地公园，在这里您能享受到富含氧离子的清新空气及满眼翠绿的自然环境。您所反映的马桶问题，酒店工程部已经及时修复了，给您造成的不便在此表示歉意。诚意邀请的您的再次下榻！

尊敬的客人，您好！感谢您入住杭州西溪悦椿度假酒店并留下宝贵的点评。感谢您对酒店服务的认可，能为您带来温馨的服务亦是我们的荣幸。悦椿身处西溪天堂国际旅游度假综合体内，毗邻杭州西溪湿地公园，在这里您能享受到富含氧离子的清新空气及满眼翠绿的自然环境，相信您已经度过了一个难忘的假期。再次感谢您的推荐，欢迎您再次光临！

尊敬的客人，您好！感谢您入住杭州西溪悦椿度假酒店并留下宝贵的点评。酒店作为小型精品度假酒店一直广受出游一族的欢迎，临近西溪天堂商业街更是为出行、用餐提供了便利。感谢您对酒店早餐的肯定，期待您的再次到来。

Dear Guest, Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Angsana Hangzhou soon.

Dear Guest, Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our food and facilitate to your satisfaction. We look forward to welcoming you back to Angsana Tree Hangzhou soon. Warm regards！

Dear Guest, Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us and we are obviously upset at ourselves for not being able to uphold the standards you have come to expect from us. As for the defects in the room and the marble floors, there are plans for a renovation in which all of this will be rectified. Having said that, that should not be a reason you and other guests cannot enjoy their stay with us. In related less consistency of our service quality, like turndown service, check in, concierge, etc., there is absolutely no excuse from us to explain. Our immediate actions with concerned department have been worked out and implement. Continues staff training has also been strictly reviewed and emphasized. We are sincerely looking forward to welcome you back anytime and let you experience a wonderful overall stay. With kind regards

尊敬的客人，您好！感谢您入住杭州西溪悦椿度假酒店并留下宝贵的点评。酒店选用悦榕集团专用熏香，为宾客带来放松身心的精致体验。感谢您对就酒店客房的肯定。很荣幸酒店时尚与江南风光相结合的“悦椿风韵”能够得到您的认可期待您的再次入住！

尊敬的客人，您好！感谢您入住杭州西溪悦椿度假酒店并留下宝贵的点评。感谢您对酒店服务的认可，能为您带来温馨的服务亦是我们的荣幸。期待您的再次到来。

尊敬的客人，您好！感谢您入住杭州西溪悦椿度假酒店并留下宝贵的点评。酒店作为小型精品度假酒店一直广受出游一族的欢迎，临近西溪天堂商业街更是为出行、用餐提供了便利。期待您的再次到来。