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Dear Guest,
Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback.
Thank you for your interest in the hotel environment and services provided by our colleagues.Our hotel really close to XiXi Wetland, which have every beautiful views.
We look forward to welcoming you back to Banyan Tree Hangzhou soon.
Warm regards.
excellent stay for 4 nights, front desk staffs, chris and green are very helpful.
Simon saiwing
Response from Judy on 31 May 2016
Dear Guest,
Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback.
We were so happy to read that you enjoyed various aspects of your stay As you mention our staff Chris ansd Green , we try to ensure our guests feel at home while also seeing the beauty that China has to offer.
we look forward to welcoming you back to Angasana Hangzhou soon.
Warm regards
Dear Guest,
Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback.
The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction.
We look forward to welcoming you back to Angsana Hangzhou soon.
Warm regards.
Room is quite small, but neighborhood is nice. the Incense fragrance is a nice touch.
Winnie WaiYee
Response from Judy on 6 Sept 2015
Dear Winnie,
Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback.
The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our incense to your satisfaction.
We look forward to welcoming you back to Angsana Hangzhou soon.
Two nights stay, good location near Xixi wetlands. Service personnel have limited English, but functional
Audre
Response from Judy on 31 Oct 2015
Dear Audre,
Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. Thank you for your interest in the hotel environment and services provided by our colleagues. we look forward to welcoming you back toAngsana Hangzhou soon.
Warm regards.
8/10 Good
Verified traveller
18 Jun 2015
Liked: Cleanliness, staff & service, room comfort
The hotel staff was very helpful and the rooms were clean and neat . The hotel however did not have many guests staying and there was renovation work going on . Overall a good experience with excellent service from the hotel staff who were very helpful .
Very small room, but cool and quiet compound. Quite far from the sights of Hangzhou.
David
8/10 Good
travel4fun
12 Feb 2015
Liked: Cleanliness, staff & service, room comfort
Good for travelling
The location is convenient for one of the reserved national scenic spot. We enjoyed out stay and the staff are very helpful. The only drawback is the average Chinese customers are not well mannered in terms of non-smoking policy of the hotel. What can I say, there still education needs to be taught among the general public of China for modern days.
The hotel is remote in Xixi Wetland area but since we wanted to visit the wetland it's not a problem for us. Staff were never too busy to meet our request. The best thing about this hotel was that buggy service was provided to commute between the hotel and Banyan Tree (which was the sister brand). Overall good value for money. Room a bit on the small side.
The services and facility are both 5 star. But I think they need do better cleaning to remove the hard water stain in the bath room. I think it is hard to clean bathroom but they should manage to have a big clean date of the bath room to make it looks new. I would not accept my maid services if my bathroom still has hard water stain.
The resort area (not the hotel) is under renovation, all restaurants & shops are closed except 2-3 restaurants & a Starbucks, really limited choices of food or only dine in hotel, while the hotel restaurant only provided Chinese cuisine, not even Asian & don't mention Western.
Buffet breakfast provided was not quite a 4-star hotel standard, same dishes for all 3 days I have stayed. Taste was nothing impressive. Breakfast area is just next to hotel lobby, no staff to handle the guests especially young children even they were running & yelling around...
Staff are in fact very friendly, have tried their best to answer questions & enquires, yet were unable to answer or provide accurate information, for example they told me to simply buy a shuttle bus ticket to wetland park at tourist center which no need to buy entrance ticket; but the cashier refused so that shuttle bus & park entrance ticket are tight-in.
The best thing I like is there are quite a few books which guests can borrow to read at their rooms.
Angenehmes, ruhiges Hotel in einem parkähnlichen Gelände, mitten in den "wetlands" von Hangzhou. Das Frühstück kann man mit Blick aufs Wasser und den begünten Innenhof einnehmen. Die Zimmer sind komfortabel ausgestattet.
Alf
Response from Judy Zhang on 3 May 2016
Dear Guest,
Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. Thank you for your interest in the hotel environment and services provided by our colleagues. we look forward to welcoming you back to Banyan Tree Hangzhou soon.
Your sincerely,
En voyage d'affaire, ai eu le plaisir de pouvoir me promener dans la reserve naturelle attenante à l'Hotel. Staff très "friendly" et pro
Julien
Response from Judy on 27 Jan 2016
Dear Guest,
Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback.
The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction.
We look forward to welcoming you back to Angsana Hangzhou soon.
6/10 Okay
Chung Lin
4 Jan 2016
Liked: Staff & service
Chung Lin
6/10 Okay
Andrew Cheung, Hong Kong
27 Nov 2015
Liked: Cleanliness, staff & service, room comfort
The decoration is western Chinese
I live in the room try to be Chinese but the fact that the design not following the fengshui as design of house of Chinese, the impression of food quit good, the bath tug is good thing to facilitate.
It is better enjoy the present state of quiteness, sleeping in a big bed
Andrew Cheung
Response from Judy on 1 Dec 2015
Dear Guest,
Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback.
The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our food and facilitate to your satisfaction.
We look forward to welcoming you back to Angsana Tree Hangzhou soon.
Warm regards!
Dear Guest,
Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us and we are obviously upset at ourselves for not being able to uphold the standards you have come to expect from us.
As for the defects in the room and the marble floors, there are plans for a renovation in which all of this will be rectified. Having said that, that should not be a reason you and other guests cannot enjoy their stay with us.
In related less consistency of our service quality, like turndown service, check in, concierge, etc., there is absolutely no excuse from us to explain. Our immediate actions with concerned department have been worked out and implement. Continues staff training has also been strictly reviewed and emphasized.
We are sincerely looking forward to welcome you back anytime and let you experience a wonderful overall stay.
With kind regards
춘절 기간이라 항주에 외부 관광객이 많아 아쉬웠는데 서계습지쪽은 확실히 사람도 적고 고급 호텔 사용객 위주라 쾌적했다
반얀트리로 오해한 택시 기사 덕분에 반얀트리를 보고 도착하여 비교가 되긴했지만 모던하면서 중국 전통을 잘 표현한 객실과 작은 테라스에 만족했다.
어메너티도 인공적인 향이 아니라 좋았고
객실내 향을 피울 수 있게 되어있어 아로마 오일을 준비하면 더 좋을것 같았다
아침식사는 중상정도이고 중국식이 조금 많다, 주변에 춘절이라 다 닫아 아쉬웠지만 와이포지아 식당은 가볼만 하다
서호 시내에서 40원정도면 도착한다