Positives:
Excellent, helpful, welcoming reception staff. We arrived three hours before check-in time, expecting to have to leave our luggage and come back later but the gentleman ( dark hair, glasses), on duty did his best too find us rooms that were ready - which he did. He then, without being asked (not always the case in hotels), provided us with very useful local transport and restaurant information.His colleagues, Herr Malte in the bar and Herr Anton on the desk, were likewise excellent at making us feel at home.
Breakfast room manager and staff - excellent customer service.
Lounge-bar and breakfast room comfortable and inviting.
The breakfast buffet - Excellent
Beds very comfortable - both soft and firm pillows provided.
Soundproofing against both traffic noise and noise from other rooms excellent.
Improvements needed:
Standard double rooms - very cramped, only suitable for single occupancy
Insufficient, badly designed hanging space for clothes.
No storage space.
Hand basin the room situated directly by the door - difficult when two people in the room.
Bathroom cramped -shower tray leaked on to floor, trickling into room (design fault) - reported it and were immediately offered a room change but not worth it for one night.
Room superficially clean but needed deep clean - especially bathrooms (drain smell in one of the two rooms we had - noticed this on using shower on last night of stay). Suggest housekeeper is more thorough in checking cleaning standards.