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Reviews of Hotel Marco Polo

Hotel Marco Polo
Boernestrasse 14, Hamburg, HH

Reviews

6.6
Rating 10 - Excellent. 12 out of 81 reviews" "
Rating 8 - Good. 28 out of 81 reviews" "
Rating 6 - Okay. 17 out of 81 reviews" "
Rating 4 - Poor. 13 out of 81 reviews" "
Rating 2 - Terrible. 11 out of 81 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Hannah, San Diego

Disliked: Cleanliness, property conditions & facilities, room comfort
From the outside, the building looks nice and clean. The back yard is also nice. Inside, there is no AC, the windows do not have a screen so bugs get in at night. The bathroom is very small the shower is dirty and had mildew in various spots in the tub. A mold spot on the ceiling in the shower & the shower curtain looks dirty and like it hadn’t been changed out in years. The bed blankets were filthy and had weird stains. I do not think those were washed either. The first day of our stay it was difficult to locate anyone at the front desk to request a cleanin of our room etc.
Stayed 8 nights in Aug 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little no frills hotel, very tidy & clean. Located on a very noisy street due to the nearby tram. We only stayed one night on a stopover through Germany, but met all our needs.
Stayed 1 night in Jul 2018

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, Check the price first
We stayed one night in one room, three adults and three children. There was plenty of room for all of us. No issues with the hotel at all, but the price of the room we rented at the hotel is €111. I paid significantly more using hotels.com. This is the first time I’ve noticed that happening, but I want to make other travelers aware. Hotel is close to ubahn and sbahn. There are lots of kebab restaurants nearby, but not much as far as touristy sites. We were not there for tourism, so this was ok.

6/10 Okay

Debra

Liked: Cleanliness, property conditions & facilities, room comfort
Debra
Not happy with checking in as the hotel closed at 9pm and we arrived later and no key or keycode was left or emailed to me. So basically stood on the street at 12 midnight with my 2 grandchildren until hotel.com phoned them and passed on the keycode to me so I could get into the

6/10 Okay

Verified traveller

The "family" room we had booked was given away to another client when we arrived late in the evening. We were forced to stay in 2 separate rooms (with barely enough beds) and then move into the larger room the next day. Management compensated us with free breakfast and parking. The rooms were adequate.
Stayed 2 nights in Feb 2018

2/10 Terrible

Susan

Disliked: Staff & service
Rip Off
We were unable to stay at the hotel due to my husband being in hospital. We rang and explained and were told that we could have a voucher to stay another time. When I tried to arrange this I was told I would need to pay over 140 euros plus a 25 euro booking fee for 2 nights. We told them where to go
Stayed 2 nights in Jan 2018

2/10 Terrible

kaya, hradec kralove

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
First of all we stayed there to male friends and the bed was double big bed. So one of us has to stay on the floor. Shower is 1.50 m2. And i think for 8 m2 including shower and wc double bedet room, 60 € ceey expensive. Never will stay there.
Stayed 1 night in Nov 2017

10/10 Excellent

Jona Nana

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Martin

Disliked: Cleanliness
Keine Heizung im Badezimmer und auch dss Wohnzimmer war nicht vorbeheizt. Es war dort unglaublich kalt bei Außentemperaturen um die 0°.
Stayed 1 night in Nov 2023

4/10 Poor

Stephan

Disliked: Cleanliness, property conditions & facilities
Leider sehr in die Jahre gekommen und dadurch viel zu teuer bei dem schlechten und zum Teil heruntergekommenen Zustand
Stayed 3 nights in May 2023

8/10 Good

Steven

Liked: Staff & service
Stayed 3 nights in Oct 2022

2/10 Terrible

Hülya

Stayed 3 nights in May 2022

8/10 Good

Ole

Stayed 1 night in May 2022

6/10 Okay

Anke

Stayed 1 night in Aug 2021

10/10 Excellent

Eymeric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

2/10 Terrible

Vladyslav

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Nothing works - heating, sockets, dirty wardrobe, small room, lamp in the bathroom works 24/7 and no chance to turn it off, no shampoo and bad WiFi, worst hotel in HH so far
Stayed 3 nights in Apr 2020

6/10 Okay

Stefan

Disliked: Room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Zweck erfüllt
Das Hotel hat seinen Zweck erfüllt und uns ein Bett, eine Dusche und ein Frühstück geliefert. Leider waren die Reißverschlüsse an den Bettbezügen kaputt und so rutsche die Bettdecke jede Nacht aus dem Bezug. Der Duschkopf bräuchte dringend mal Entkalker, aber sonst war das Bad sauber. Die Lage in der Nähe von U- und S-Bahn ist wirklich gut und man ist in 10 Minuten am Hauptbahnhof.
Stayed 3 nights in Dec 2019

2/10 Terrible

Kani

Business traveller
Disliked: Property conditions & facilities, room comfort
Never Ever
Ganz schlechte Matratze lag quasi auf dem lattenrost
Stayed 1 night in Nov 2019

4/10 Poor

Ziba

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotel med venlig personale, udfordrende parkering
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
die Lage ist gut,der Preis war ok,Tiefgarage hat geklappt,waren zufrieden.
Stayed 1 night in Jun 2019

6/10 Okay

Dragan

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
잘 관리된 객실도 아니고 서비스도 별로입니다.
오로지 교통만 좋았어요. 집근처에 바로 U반S반이 있어서요. 침대매트리스 상태도 별로고 매일매일 제대로 된 하우스키핑 서비스도 받지 못했습니다.
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
gut: Lage, Erreichbarkeit der Bahnen und Busse schlecht: Sauberkeit im Wohnbereich, Zustand der Möbel, keine Sichtgardine (im Erdgeschoss)
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
Gut: Lage Schlecht: Sauberkeit , keine weißen Gardinen im Erdgeschoss,
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mir hat besonders die Lage gefallen und der Charme des alten Hauses
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schlechte Schallisolierung von Innen, von außen war gut, gute Lage, sauber, Möbel etwas veraltet aber ok, preis war auch ok
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
gute Anbindung zum öffentlichen Nahverkehr,gutes preisleistungsverhältnis
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ich war mit meinem Sohn für eine Nacht dort. Dafür ist das Hotel vollkommen ausreichend. Die Mitarbeiter sind sehr nett und zuvorkommend, haben das Hotel wohl vor kurzem ersr übernommen, sie achten auf Sauberkeit und nehmen Anregungen an. Unser Zimmer war in Ordnung, die Heizung heizte schnell hoch, im bad fehlt leider die Heizung, wir haben dann die Tür aufgelassen, dass war dann in ordnung. Im Doppelbett waren zwei unterschiedlich hohe Matratzen, das war zuerst konisch, aber es ließ sich trotzdem gut dort schlafen. Das Zimmer an sich war sehr sauber und frisch. Das Frühstück vollkommen ausreichend, wir sind satt geworden :-) Der einzige Manko, den ich so sonst nennen könnte, wäre die Parkplatz Situation, es ist ein Graus in der Straße einen Parkplatz zu bekommen, so dass man schon ein bisschen Weg in Kauf nehmen muss. Im Grunde und ganzen waren wie aber zufrieden und würden hier wieder für einen Kurztrip einchecken. :-)
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Einfaches Hotel, kein hoher Komfort, aber für den kurzen Aufenthalt völlig ausreichend. Frühstück für 5,90€ gut, Kaffee, Tee, Obst, Aufbackbrötchen, Butter, Marmelade, Honig, Aufschnitt, Käse, Müsli, Joghurt. Alles sehr sauber und schön auf einem Tisch angeboten. Sollte ich kurzfristig nochmal ein Quartier benötigen, würde ich da nachfragen. Ist auch nicht weit zur nächsten S bzw U Bahnstation.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ein einfaches Hotel, alles drin ,was man gebraucht, nur das Bad ohne Heizung, und dadurch nach dem Duschen das Gefühl eines Kühlschrankes. Das Frühstück für 5,90€ völlig okay, leckere zwar Aufbackbrötchen , aber gut, Butter,Marmelade, Honig, Aufschnitt, Obst,Joghurt, Müsli,
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

D

Ruhige Lage in unmittelbarer Nähe von einer U-BAHN Station
Stayed 3 nights in Jan 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nur wenige Gehminuten zur S Bahn
Gut für eine Nacht. Nur wenige Gehminuten zur S Bahn.
Stayed 1 night in Jan 2019

8/10 Good

Pat, berlin, de

Liked: Cleanliness, staff & service, property conditions & facilities
kleines, familiär geführtes Hotel mit guter Verkehrsanbindung in die Innenstadt
Stayed 2 nights in Jan 2019

8/10 Good

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Jessica

Muy bien ubicado cerca del metro. Fácil acceso al centro y aeropuerto. La limpieza regular
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir haben ein Zimmer mit 3 Einzelbetten gebucht und bekamen ein Zimmer mit einem Doppelbett und einer dreckigen Couch! Sehr schmutzig, die Bettlacken haben gestunken!!! Ich würde es niemanden empfehlen!!!
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Zur Stadterkundung gut geeignet, als Übernachtngsmöglichkeit zu Verwandtschaftsbesuchen war das Hotel ausreichend.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preis Leistung Top
War für den Preis unschlagbar.
Stayed 1 night in Oct 2018

8/10 Good

Mike, Allgäu

Liked: Cleanliness, staff & service
Für die geplanten Aktivitäten war das Hotel soweit in Ordnung .
Stayed 3 nights in Sep 2018

6/10 Okay

Robert

Liked: Cleanliness
Mittelmaß
Die Ausstattung des Bettes könnte besser sein. Schaumstoff im Kopfkissen ist heutzutage nicht mehr ausreichend. Das Frühstück könnte für den Preis varianter sein.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Preis Leistung ist sehr gut. Die Lage ist auch pe
Ruhige Lage das Hotel ist gut erreichbar! Das einzige was erneuert werden sollte sind die Betten!! Sonst ist das Personal sehr freundlich !
Stayed 5 nights in Aug 2018

8/10 Good

Peter Thor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Günstige Übernachtung in zentraler Lage.
Preis/Leistung für HH hat gestimmt! Frühstück kann im Garten eingenommen werden, ausreichend und liebevoll in Büffetform serviert.
Stayed 2 nights in Jul 2018