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Reviews of Avani Hai Phong Harbour View Hotel

4 out of 5
Avani Hai Phong Harbour View Hotel
12 Tran Phu Street, Hai Phong

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 148 reviews" "
Rating 8 - Good. 68 out of 148 reviews" "
Rating 6 - Okay. 19 out of 148 reviews" "
Rating 4 - Poor. 7 out of 148 reviews" "
Rating 2 - Terrible. 1 out of 148 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel keep up the spirit and Western style mixed with Asian hospitality. We visited first time in 2008 and its still very good! Breakfast is good for both Westerners and Asians. Good restaurants and bar!
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to shipping area, the bar and food was also excellent , the gym
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avani Haiphong
I enjoyed me stay at Avani Haiphong. Room was comfortable and breakfast was very good with plenty of choice.
Stayed 5 nights in Nov 2019
Response from Martin on 2 Dec 2019
Dear Guest, Thank you for your feedback. Hope to see you again.

4/10 Poor

Jinni

Disliked: Staff & service, property conditions & facilities, room comfort
Its really bad. Hotel is old with no amenities and room service. Even the massage service is very bad. The masseur cant understand or speak English.
Stayed 3 nights in Jun 2019

8/10 Good

Renske

Liked: Cleanliness, staff & service
Average
We were there for one night so didn’t experience the hotel or area that much.
Stayed 1 night in Apr 2019
Response from Martin on 27 Apr 2019
Dear Renske, Thank you for your feedback. Warmest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Martin on 16 Mar 2019
Dear traveller, thank you for your excellent rating. Warmest regards, Martin

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel that appeals to all
Warm welcome upon arrival at the hotel with personalized welcome note being placed in the room. Wifi is stable with remarkable speed. Rooms are spacious and Beds are very comfortable. Breakfast starts early with a wide variety of choices. This is a booking for 4 rooms with the request for queen beds however only 2 rooms were provided with queen beds with the other 2 being twin beds. Option was offered to combine the twin beds but practically not viable or logical. That would be the only lacking in the stay for this hotel.
Stayed 1 night in Feb 2019
Response from Martin on 26 Feb 2019
Dear Kelvin, Thank you for your feedback. We are glad to hear that you have enjoyed your stay. With many business travelers we can unfortunately not always fulfill all bedding requests. Sincerest apologies. We wish a pleasant onward journey. Warmest regards, Martin

10/10 Excellent

chen yochanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Martin on 17 Oct 2018
Dear chen yochanan, Thank you for your excellent feedback. Warmest regards, Martin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with rustic settings
The rooms are much better in comparison to the posted photos. Rooms are big and spacious. Staffs has been friendly with good command of English.
Stayed 2 nights in Oct 2018
Response from Martin on 17 Oct 2018
Dear Guest, Thank you for the excellent feedback. Warmest regards, Martin

6/10 Okay

Sylvia, Toronto

Liked: Cleanliness, staff & service, room comfort
The hotel name is very misleading. It includes harbour view but there is absolutely no harbour view at all. Apparently they changed the location of the hotel. I paid a pretty high price expecting a harbour view but was disappointed. The hotel did have an excellent breakfast buffet though.
Stayed 1 night in Sep 2018
Response from Martin on 2 Oct 2018
Dear Sylvia, Thank you for your feedback. We are happy that you enjoyed our breakfast buffet. Just recently we added a healthy corner and will increase the spread by more local ingredients. The name and location of this property has not been changed since 1998 when it started operating as a hotel. I am unsure where you have received the information of a location change. But we understand the name can be confusing and therefore avoid any room view description besides city view for some. We will be reviewing your comments along with other feedback that we receive to ensure that we can continuously improve our services and guest satisfaction. Once again thank you for sharing your feedback and we wish you a pleasant onward journey. Warmest regards, Martin

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very comfortable and I had a very good stay.
Stayed 1 night in Jul 2018
Response from Martin on 27 Aug 2018
Dear Cheryl, Thank you for staying with and sharing your feedback. We are happy that you had a good time and look forward to welcoming you back again. Warmest regards, Martin

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very comfortable very good hotel
Stayed 1 night in Jul 2018
Response from Martin on 27 Aug 2018
Dear Cheryl, Thank you for your feedback. Glad you had a good time. Warmest regards, Martin

10/10 Excellent

Dorene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 weeks in Hai Phong
My stay was excellent. The staff was very kind and helpful. They were also happy, which was very nice. The room was impecably clean. I stayed in the Executive Room. Nice wood floors and the bed was much better than mine at home. Breakfast was very good. The pool is small but has the the coolest vibe. The location is very nice. Easy walking to the park, the river walk and to excellent street food and shops. I highly recommend this hotel.
Stayed 8 nights in Jun 2018
Response from Martin on 11 Jul 2018
Dear Dorene, Thank you for your kind feedback. We are very happy to read that you have enjoyed your stay here AVANI Harbour View. Hope to see you again on your next visit to Hai Phong. Warmest regards

10/10 Excellent

DAX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and dont ask too many questions, your emails are cluttering and annoying
Stayed 1 night in Jun 2018
Response from Martin on 5 Jul 2018
Dear DAX, Thank you for your feedback. Warmest regards, Martin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!
Stayed 1 night in May 2018
Response from Martin on 28 May 2018
Dear anonymous reviewer, Thank you for your feedback. We hope to see you again for more nice experiences. Warmest regards, Martin Platta General Manager

10/10 Excellent

Tw0feet, Hai Phong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will go back
Outstanding hotel in the town, definitely will use them in the future!
Stayed 1 night in Apr 2018
Response from Martin on 1 May 2018
Dear Guest, Thank you for the excellent feedback. We are looking forward to welcoming you back again. Warmest regards, Martin Platta General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cute little hotel with nice bar and friendly staff
Cute little hotel. Really appreciated their help getting there from Hanoi.
Stayed 1 night in Mar 2018
Response from Martin on 17 Apr 2018
Dear Guest, Thank you for the nice feedback. We hope to see you again for another nice stay here in Hai Phong. Warmest regards, Martin General Manager

10/10 Excellent

Michelle , Seoul, S. Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel
We enjoyed very much staying at AVANI! It is an old hotel, but the bed was super comfortable, room was clean, and breakfast was awesome!! There’s no harbor view, but I think it’s the best hotel in Hai Phong! Staff were incredible!!!! I don’t think I’d visit Hai Phong again, but if I did, I would stay here again without a doubt!
Stayed 1 night in Feb 2018
Response from GM on 21 Feb 2018
Dear Michelle, Warm greetings from AVANI Hai Phong! We are delighted to see that your stay with us has been a memorable one and we are truly appreciative of your recognition of all our teams efforts to make our guests stays as comfortable as possible. Many thanks for your recommendation and for choosing to stay with us whilst in Hai Phong. Hopefully we see you another time. Best regards Matthew Fryar General Manager

10/10 Excellent

Bill, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vrry helpful and competent staff. Great breakfast
This is a first rate hotel. Well located and very cordial staff
Stayed 2 nights in Jan 2018
Response from GM on 29 Jan 2018
Dear Bill, Thank you for staying with us recently and we are delighted our hotel and team have made yours stay a truly comfortable one! We look forward in having the chance to welcome you back in the near future. Best regards Matthew Fryar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and nice
Good hotel
Stayed 2 nights in Jan 2018
Response from AVANI GM on 20 Jan 2018
Dear Valued Guest, We are delighted you have found our hotel to be a good choice for you whilst visiting Hai Phong and thank you for choosing to stay with us!. We look forward in seeing you again soon. Warm regards Matthew Fryar General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast ever
Nice hotel , friendly staff, comfortable hotel that appears to be the best in Hai phong. With best breakfast...in top 10 of my lifetime! Highly recommend it.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant place to stay
The Avani Hotel is well located for exploring the town and has plenty of restaurants nearby. We had a slight problem when checking in, the room they originally gave us was not the room we had booked through hotels.com. Once I showed them my booking confirmation they changed our room to the correct one. The room was very comfortable and spacious with a nice view. The staff were all very friendly and helpful. The breakfast was very good. We enjoyed our stay here.
Stayed 3 nights in Oct 2017
Response from Matt on 16 Oct 2017
Dear Guest, Warm greetings from AVANI Hai Phong. We are delighted to receive your feedback of your recent stay and equally delighted to read that our hotels location, facilities and service. Please accept our apologies for the oversight made at the time of your arrival and this has been followed up with the respective teams. Thank you for choosing to stay with us whilst in Hai Phong and we look forward in welcoming you back in the near future. Warm regards Matthew Fryar General Manager

8/10 Good

Robyn, Queensland, Aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an enjoyable stay, staff friendly and very helpful. Rooms clean. Restaurant menu a bit limited.
Stayed 6 nights in Sep 2017
Response from VHAI GM on 16 Oct 2017
Dear Robyn, Warm greetings from AVANI Hai Phong. We are delighted to receive your feedback of your recent stay and to read that our hotels location, facilities and service have met your expectations. Thank you for choosing to stay with us whilst in Hai Phong and we look forward in welcoming you back in the near future. Warm regards Matthew Fryar General Manager

8/10 Good

duong, hai long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wheelchair accessible!!!
Wheelchair accessible. The ramp at front door is a little steep but one can ask the helpful bellboy to help push him/her up. The restroom has big door to get into. The hotel installed a protective bar on accessible side of the toilet bowl. Ask them to remove it the you are completely accessible to the toilet seat. The shower is ok if you bring a seat. If you are not, just use your wheelchair or ask them to bring you a chair
Stayed 1 night in Sep 2017

10/10 Excellent

SANJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of class
Our stay was extremely comfortable. The staff was very hospitable. Mr Mathew the GM and his team were very courteous. I had forgotten my mobile charger in the room. I called from the airport and they arranged to deliver my charger to the airport. Such courtesies we rarely find. This is a sign of a good hotel. They took special effort to arrange a vegetarian breakfast.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Friendly staff and cleanliness room
The room is not so comfortable because the furniture quite old, specially the bed. The room is very clean and the staff willing to help and give advice to the place to visit surrounding.
Response from Matt on 4 Jul 2016
Dear traveller, Thank you for your valuable feedback of your recent stay with us. We are disappointed that your room did not meet your expecatations or ours. We have a robust maintainance program in place and your comment serves as a reminder for us the importance of completing our program as soon as possible. At the same time we are delighted to have recieved your recognition of our team in their willingness to assist you and make your stay as comfortable as possible. Once again thank you for your valued feedback and the opportunity it offers us to improve ourselves. Warm regards Matthew Fryar General Manager

8/10 Good

Alexandre

Liked: Cleanliness, room comfort
Dear Alexandre, Thank you for sharing your review of your recent stay with us. We are delighted to see that your overall stay has been a pleasant one and acknowledge that we have areas that we can further work on to improve. We sincerely apologize for any inconvenience this may have caused you. We do hope to have the opportunity to welcome you back in the near future. Warm regards Matthew Fryar General Manager

8/10 Good

Peter, Norfolk, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable modern hotel on a traditional model
We arrived from Cat Ba island, wondering if we had made a mistake in stopping for two nights in Haiphong before co tinting to Hanoi. As soon as we entered the hotel, we knew we would enjoy it here. The staff were so welcoming, and really seemed to care about our experience of the hotel and of the city. They recommended an excellent harbourside fish restaurant (try it if you're feeling adventurous), gave us good tips for an independent walking tour of the city, and even arranged for us to have a privileged view from the roof! This is not a tourist town, and the hotel appears mainly aimed at business people, but we were made very comfortable here and could not fault the services and facilities. A few minor gripes: I could hear the TV from the next door room early one morning, the ambient music was a bit annoying (hip-hop at breakfast time?) and the restaurant certainly isn't cheap. But all in all, I would thoroughly recommend this as a welcoming, comfortable, modern and efficient hotel.
Response from Mattf on 9 Mar 2016
Dear Peter, Thank you for sharing your comprehensive review of your recent stay with us. We are delighted to see that your overall stad has been a enjoyable one and you have been able to explore some of the hidden gems within Hai Phong. We much appreciate your constructive points on how we can improve our services and do hope we have the opportunity in the future to welcome you back. Warm regards Matthew Fryar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hai Phong stay
Stayed at this hotel over TET Holidays. Their were less staff available but service was great.
Response from Mfryar on 16 Feb 2016
Dear Anonymous, We are delighted you have enjoyed your stay with us during the TET holidays and our team took great care of you. Warm regards Matthew Fryar General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The hotel needed to be refurbished
Will be a good hotel when is done up, it's be 4 star

8/10 Good

nan, nb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best you'll get in Hai Phong
Comfortable enough hotel that seems way too big for its purpose. The staff are all the more eager to please as they don't seem to have many guests to attend to. While there's an empty, echoey feel to the lobby and restaurant, the rooms are cozy but spacious, well-equipped and comfortable. It just might take a while to get to your room down the long maze of hallways. The complimentary breakfast had nice variety, but the prices for other (quite average) meals are much steeper than elsewhere in the city. Watch out for the offer of water during meals - it'll add $5 to your bill. The English-speaking, friendly staff and comfortable rooms alone are reason enough to stay here for business or sight-seeing.

8/10 Good

Andrew, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities
The Best Hotel in Hai Phong
The Avani is a good quality 4 star hotel close to the Harbour and city center in Hai Phong. The design is a little old, but the hotel is in good condition and the level of service is good. The two restaurants serve a good selection of western and local dishes with the Vietnamese dishes being to a high standard. The small spa also provides an excellent massage at the end of a long day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Western style hotel in Haiphong
Had another good 2 night visit at Harbour View hotel. Hotel is in good location and has very good service. Good English speaking.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
avani Haiphong
Quiet and uneventful. The staff was polite and helpful but could not guide on food or entertainment outside the hotel.

10/10 Excellent

Asian Biker, Cincinnati OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
I travel to Haiphong 3 times a year for work, this is the best hotel in town. It was quiet and clean. You have everything you need within the hotel.

8/10 Good

Peter, South Africa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good staff. Hotel needs renovation
The staff is great. The rooms need renovation. The breakfast could be better. There is great bread around Haiphong but the bread served is very boring. Price is on the very high side compare to the condition of the rooms. But still the staff make it worth staying there.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
bad quality-price ratio
We were rather disappointed. Even tought the harbour is not far away, there is no view to the harbour from the hotel. The staff is very polite and helpful. The problem of this hotel is most likely the owner who would like to earn a lot of money but who does not seem to be willing to invest in order to keep the equipment on a level which might justify the prices charged for the rooms. Pretty poor beds of local production. Toilet doesn't stop flushing, fitness room rather miserable, ... In conclusion: the quality-price ratio is not adequat.

8/10 Good

Kaikhushroo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Don C., new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Avani Harbor View
i enjoyed the stay very much. staff was very helpful.

8/10 Good

Don D, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable room, good location, friendly staff
enjoyed the stay

6/10 Okay

Joanne

10/10 Excellent

K. M. Master, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good service with western style atmosphere
Have been staying at the the Harbour View Hotel in Hai Phong on my business visits since the last 12 years. Have always got good service from the staff with good clean rooms and excellent dining.

8/10 Good

Debra J, USA

Liked: Cleanliness, staff & service
Good overnight stay near pier for boat to Cat Ba
Hotel and staff were good. Air conditioning was bring revamped and not operating, which was a problem for us. When fixed, I would recommend it. Stayed on 2 April 2014.

8/10 Good

sheryl, Black Diamond, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Hai Phong
We selected this hotel as a stopover on our way to HaLong Bay. The hotel was nice and the staff were very friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to business meetings
Very satisfied and have been staying annually at this hotel since last 14 years.