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Reviews of Catba Island Hotel

2 out of 5
Catba Island Hotel
182 Nui Ngoc, Cat Ba, Hai Phong

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 70 reviews" "
Rating 8 - Good. 20 out of 70 reviews" "
Rating 6 - Okay. 10 out of 70 reviews" "
Rating 4 - Poor. 4 out of 70 reviews" "
Rating 2 - Terrible. 1 out of 70 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice staff, room is great for the price. Beds aren’t super soft and wifi is patchy. Overall great value. Breakfast was pretty good and fast!
Stayed 2 nights in Mar 2024

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and excellent free breakfast selection. The room is a good size and quiet. Hot shower great pressure. The sheets and pillows could do with an upgrade, they were flat and lumpy at the end of life. Overall great value for money.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bluebell

Stayed 4 nights in Feb 2024

8/10 Good

Narelle

Liked: Staff & service, property conditions & facilities
It was easy and friendly.
Stayed 4 nights in Feb 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
머물기에 매우 좋은 곳입니다. 방은 넓고 깨끗하며 직원들은 친절합니다. 그들은 Lan Ha Bay 방문을 매우 전문적으로 조직했습니다.
Stayed 1 night in Feb 2024
Response from Mr Nghia on 17 Feb 2024
Thank you very much for your good review of us. We look forward to seeing you again when you visit Cat Ba.

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and super clean, the staff is enthusiastic and helpful. Service is very good and cheap compared to everywhere in Cat Ba. Delicious breakfast with fragrant coffee ​
Stayed 1 night in Jan 2024
Response from Mr Nghia on 17 Feb 2024
Thank you very much for your good review. We hope you will have a similar and better experience in your next destinations.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel in Cat Ba
Great little hotel on Cat Ba island! Basically every experience I had here was perfect. Reception was super nice when I checked in and he was quick to give me tips about things to do and tours available. Booked a motorbike from him and went on the route he recommended too. The room was comfy and clean although there was construction going on next door (not their fault). Breakfast was also really good each morning. They have a little menu you can choose from. No issues extending my stay either. Would come back here next time I go to Cat Ba!
Stayed 2 nights in Dec 2023

4/10 Poor

Melina

Stayed 1 night in Nov 2023

8/10 Good

Melina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, hot shower and A/C
Comfy bed, but crowded room with 2 large beds. Might be good for some groups. A hot shower and basic supplies provided. Close to all the shops, restaurants and tours. Laundry and a scooter rental next door. Quiet after 6pm and the a/c was decent and drown out the roosters. Breakfast was weak, no butter or jam. Overall very good value.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful!! I arrived at 8am and they let me check in right away, so helpful. I booked a day boat trip with them at a good price with an excellent company. Breakfasts were nice, all staff were professional and helpful. Highly recommend!!
Stayed 1 night in Sep 2023
Response from Mr Nghia on 4 Oct 2023
Thanks Ariel !

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!! Clean, comfortable, kind and helpful staff. Highly recommended and great value.
Stayed 2 nights in Sep 2023

8/10 Good

Jacek

The price of a decent room was equal to the price of a chicken burger and a bottle of Bia Hà Nội down the street. The receptionist was friendly and helpful.
Stayed 1 night in Sep 2023

8/10 Good

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was super nice. Check-in was easy and breakfast was very nice a la carte

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service
Okay Overall
We stayed here two nights. It's location is convenient and the free breakfast is nice. A bit cold in the rooms, but it was winter when we were there.
Stayed 2 nights in Dec 2022

8/10 Good

Daniel A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
The management was very helpful and smiling. The location is within easy walking distance of the harbor and many good restaurants. The bedroom was nice enough. But it took twenty-five minutes for the hot water in the bathroom to heat up and far too long for the bathroom floor to drain.
Stayed 7 nights in Jan 2020

10/10 Excellent

Christine, Yellowknife

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super friendly and helpful. They made us feel at home in the hotel. We didn’t want daily housekeeping but they did give us fresh towels and extra supplies when needed. Our room was very spacious and clean. The shower was very good and the bed was comfortable. The hotel has a good breakfast with many choices. We would definitely stay here again.
Stayed 5 nights in Jan 2020
Response from Ms Dieu. on 22 Jan 2020
Thank you so much. We hope you will have good time for traveling and happy in every where you go.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel best, very clean. staff heful, evething good...
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. very clean room. staff hepful i will come back nex time
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Very clean and fragrant, super friendly staff. They help all I need for a trip. Thank you very much. I'll come back
Stayed 1 night in Dec 2019

10/10 Excellent

David, Belgium

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deluxe hotel, The hotel very clean, staff frendly .more than quality
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff are are very friendly and helpful. The rooms are nice and clean. This place is highly recommended.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. Very friendly staff. Good location.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and very helpful in booking excursions and scooters. One of the best hotels we stayed in while in Vietnam.
Stayed 2 nights in Nov 2019

6/10 Okay

Abigail

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The staff is very helpful, we had a great experience with the front desk associate named Dieu.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
I wouldn't recommend
Unfortunately when we arrived to the hotel the staff gave the impression that they were not expecting us. I had booked this hotel for 4 nights weeks before our trip. I gave them my phone to show them my booking confirmation of payment and we were met with a wave of them telling us we didn't have a reservation and we hadn't paid yet, both of which were u true. To cut a long story short they overbooked the hotel and didn't have any room for us. They then came around to the idea that we had infact paid. They showed us to our room which was for all the world a storage room with two dounle beds, no keys given to us, the door had window glass giving us no privacy. While sitting in the room staff walked into our room without knocking. We left and found alternative accommodation for that night, returning the next morning to check into a double room- we would have loved to find another room for our next 3 nights in CatBa but as we'd paid in advance this financially wasn't an option for us. The room we had was fine, very basic but clean. Bathroom was in need of TLC. Drain for shower had no grate and there was a smell of faces from it. Hotel was incredibly noisy from 6.30 in the morning with guests in and out of each other's rooms shouting and banging doors. The same commotion was happening at night until about 11pm. I know the staff are not to blame for this but no effort was made to tell guests to be mindful of others. We couldn't wait to leave.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The girl at the front desk was very helpful and nice and breakfast was good. Our room had a bit of mold on the wall when we arrived, there was also mold on the floor in the bathroom beside the toilet, and our room came with no towels. However our room did have AC, and once we got over the milder had a pleasant stay here.
Stayed 2 nights in Apr 2019

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Absolutely fantastic place.
Stayed 2 nights in Nov 2018

10/10 Excellent

Agne

We have stayed for one night only , but only can talk highly about the hotel. We had a delux room on the 6th floor - nothing special about the room , but it has all you need and it’s definately great value for the money. Shower is over almost over the toilet , but we have found this almost everywhere we have stayed in Vietnam. Breakfast is cooked to order - limited selection - we had fried noodles and I certainly would recommend - it was delicious! Not so sure about coffee (but I don’t believe Vietnamese knows how to make coffee!) Lady at the reception was absolutely great - she couldn’t do enough for us and helped us with all our transfers , she was very sweet and patient , helped us with any queries we had. Overall - don’t expect too much , but it’s great value for a price and we would stay here again.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

8/10 Good

Katriona

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value . Thanks.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Cat-Ba
Very nice. Laundry was given back not completely dry
Stayed 1 night in Sep 2018

6/10 Okay

Colin, Hove, East Sussex, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Catba Island Hotel is nothing special
I checked-in without any problems but the staff were not openly welcoming and did not offer any assistance about the local area. The room was spacious with TV, AC and min fridge. The bathroom shower and toilet all OK. Breakfast was included in the rate but was very poor. The hotel was on a street with building construction going on outside and the noise could be heard from my room. It wasn't a big problem as i used earplugs to sleep.
Stayed 2 nights in Apr 2018

6/10 Okay

Elizabeth

Disliked: Room comfort
I wouldn't recommend this hotel. The beds were very hard and uncomfortable, as were the pillows. There were no hand towels or face cloths and the shower wasn't enclosed. The staff were nice though and the location was convenient to all amenities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Friendly and helpful staff
The room very nice and clean. The staff was very friendly and helpful. They can help you arrange everything for your trip while you stay here with good price and good service.Highly recommend!
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Nice hotel. Really friendly receptionist who tried to help with everything. She works really hard and is basically on shift all the time. Breakfast is the usual omelet with bread but it's free so not too bad. Well worth the money with a good location.
Stayed 1 night in Nov 2017

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hôtel! Les employés sont vraiment à l’écoute de la clientèle et parle très bien anglais. Je recommande cette Hôtel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfektes Hotel. Sie waren sehr herzlich, das Personal war super freundlich und hilfsbereit. Sie organisieren sehr professionell einen Ausflug zur Lan-Ha-Bucht zu wettbewerbsfähigen Preisen und haben auch Bustickets zu vielen Orten, die sehr praktisch sind, wenn man sie an der Hoteltür abholt. Der Wäscheservice ist hier sehr schnell und sauber. Insgesamt sehr zu empfehlen, schönes und großes Zimmer, sehr leckeres Frühstück
Stayed 1 night in Feb 2024

10/10 Excellent

Yasuhiro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
親切なスタッフとリーズナブルな価格
Stayed 3 nights in Feb 2024

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hosts and great value price rooms plus Super location.
Stayed 2 nights in Jan 2024
Response from Mr Nghia on 17 Feb 2024
Thank you very much for your good review. We hope you will have a similar and better experience in your next destinations.

10/10 Excellent

lopes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice, very spacious and clean. Their service is cheap but the quality is very good, they book a trip to visit Lan Ha Bay cheaper than everyone on the same boat, bus tickets and laundry are also cheaper than other places on Cat ba island. Thanks a lot...
Stayed 1 night in Jan 2024
Response from Mr Nghia on 17 Feb 2024
Thank you very much for your good review. We hope you will have a similar and better experience in your next destinations.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt hjälpsam och trevlig personal. För priset är rummen mycket prisvärda och frukosten okej. Rekomenderar!!
Stayed 1 night in Dec 2023

10/10 Excellent

Eve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great A place worth staying. they are very friendly and helpful, the room is large and clean. Tour and bus services are perfect with competitive prices. I recommend you to choose this place
Stayed 1 night in Nov 2023

10/10 Excellent

Ahn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
방은 매우 깨끗하고 좋았으며 가격 대비 훌륭했습니다. 그들은 나를 따뜻하게 환영하고 모든 것을 도와주었습니다. 매우 감사합니다
Stayed 1 night in Nov 2023

10/10 Excellent

Zachary

Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

The location is good with walking distance to the harbour. The hotel was old and the room was pretty basic. The fridge in our room did not work. You get what you pay for and nothing extra. Happy that the hotel provide scooter rental.
Stayed 2 nights in Jul 2023

6/10 Okay

Anita

Travelled with family
Location ist ganz gut, schaut auch schön aus, leider funktionierte fast nichts im Zimmer. Steckdosen nur mit viel Gewalt und Gebete einstecken können, aber das Fenster war wirklich toll!! Ist ein gutes Zimmer, gehört nur mal repariert alles. Leider versteht das Personal kaum englisch und es war nicht einfach, sich bei Problemen mit ihnen zu unterhalten, was über den normalen smalltalk hinaus geht. Lichtschalter und Aircon funktionierten auch nicht richtig.
Stayed 1 night in Jul 2023

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
this hotel was excellent
Stayed 1 night in Jul 2023

6/10 Okay

Alain

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bon service, le bâtiment manque d'amour
Stayed 3 nights in Apr 2023