Spa

Reviews of Steigenberger Airport Hotel Amsterdam

4 out of 5
Steigenberger Airport Hotel Amsterdam
Stationsplein ZW 951, Schiphol

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1004 reviews" "
Rating 8 - Good. 266 out of 1004 reviews" "
Rating 6 - Okay. 76 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Deirdre

Liked: Amenities
Convenient to the airport. Room was comfortable. Bed was decent but not great. I ate in the restaurant, very friendly staff and service was good but food was expensive and mediocre. I would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, quiet. Iris at check in was kind, personable and very helpful setting us up with taxi service for a very early flight.
Stayed 1 night in May 2024

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, especially for the $. Appreciated the free bus ride to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good service
Stayed 2 nights in Apr 2024

8/10 Good

Racquel

Stayed 1 night in May 2024

8/10 Good

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle
Stayed 1 night in May 2024

10/10 Excellent

Rekha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient with airport shuttle. Property is clean with clean room, bathroom. Customer service is good too
Stayed 1 night in May 2024

10/10 Excellent

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent a wonderful 4 nights here. Would recommend it to anyone wanting a convenient but quiet location to visit Amsterdam. Exceya d attentive staff in all areas. Special thank you to Jello and Milan
Stayed 4 nights in Apr 2024
Response from Erwin M. Bruyn on 7 May 2024
Dear Dorothy,We're pleased to hear that you had a wonderful four nights with us and that you would recommend our hotel to others seeking a convenient and peaceful location in Amsterdam.We're also delighted to hear that our staff, particularly Jelle and Milan, provided you with excellent and attentive service throughout your stay. We will be sure to pass along your kind words to them.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bigs room but the linen must be washed in harsh detergents which gave my sensitive skin some problems
Stayed 2 nights in Apr 2024
Response from Erwin M. Bruyn on 6 May 2024
Dear Stephen, Thank you for your feedback. We apologize for any discomfort caused by the detergent used for our linens. We understand the importance of providing a comfortable stay for all our guests and will ensure that your concerns are addressed promptly. We appreciate your understanding and hope to welcome you back in the future.

4/10 Poor

michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 4 nights in Apr 2024
Response from Erwin M. Bruyn on 6 May 2024
Dear Michael,We apologize for any inconvenience you experienced during your stay. Please feel free to contact us directly to discuss this further or if there is anything else we can do to make amends for the issues you faced. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Kind regards, Erwin M. BruynGeneral Manager

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 6 May 2024
Dear Samantha, Thank you for your review! We're pleased to hear that you had a fantastic experience during your stay. We look forward to welcoming you back for another exceptional stay in the future!Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle is convenient and the rooms are impeccable. Recommend!
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 6 May 2024
Dear Ari, We're delighted to hear that you found our airport shuttle convenient and that you enjoyed your stay in our impeccable rooms! Thank you for recommending us, and we look forward to welcoming you back in the future!Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Jane, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place stay with an airport shuttle. We were only there one night, but the facilities were very nice. We could not take advantage of the sauna or pool (no swim suits). Only negative was that there were not many options for dining (actually only one) walking distance from the hotel. The prices at the hotel for dining were pretty high. That being said, I would stay there again if I needed to be close to the airport.
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 6 May 2024
Dear Jane, Thank you for sharing your experience! We're glad to hear that you enjoyed your stay and found our facilities to be very nice. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back if you need to be close to the airport in the future!Kind regards, Erwin M. BruynGeneral Manager

8/10 Good

Paul, Canton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is everything to enjoy about this hotel except the cost of the meal at the sports bar. Exceptionally high even for European standards
Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception desk attendant Pink was very friendly and extremely helpful. We had driven several hundred miles and needed to drop our bags a d return our rental car. She personally got a cart for us and came out to get our bags. Great customer service!
Stayed 1 night in Apr 2024

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, near main terminal but not walkable. Shuttle could be a little more frequent.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Convenient to airport. Very efficient and nice restaurant
Stayed 2 nights in Apr 2024

10/10 Excellent

Félix

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean !
Stayed 2 nights in Apr 2024

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were grateful for the shuttle service to the airport. Nice hotel and the restaurant served food later in the evening.
Stayed 1 night in Apr 2024

8/10 Good

Charla, Montgomery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean modern decent room, free shuttle every half hour to airport
Stayed 1 night in Apr 2024

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Amenities, property conditions & facilities
Stated over due to an early flight the next morning - after a week long bicycle adventure. The spa was great to relax and refresh after 220 miles of pedaling and easy to catch the early flight the next morning.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Tim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an airport hotel with a shuttle to the airport. So, it is located not within walking distance to the hotel. Otherwise very comfortable with a very nice staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle to Airport
Stayed 1 night in Apr 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property in excellent condition. Friendly and helpful staff.
Stayed 1 night in Apr 2024

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and spacious, took a minute to figure out the card for the lights. They obviously need to get a larger or multiple shuttle vans because they were overloaded, but we do appreciate having the transport.
Stayed 1 night in Apr 2024

8/10 Good

Jinming

Travelled with family
Not happy about the shuttle bus service. I stayed 5 nights. The shuttle bus missed twice. One night I waited more than an hour (from 6pm to 7:30pm) and call the front desk 3 times but no one picked up the phone, I took the tax back to hotel. The other night, the shuttle bus came later which caused bus overloaded and bus driver drove the bus dangerously fast that I felt the bus would overturned when made a turn. It was a horrible experience. Other than shuttle bus, other service are OK.
Stayed 5 nights in Apr 2024
Response from Erwin M. Bruyn on 29 Apr 2024
Dear Jinming, We apologize for the inconvenience you experienced with our shuttle bus service during your stay. Your feedback is crucial for us to address these issues and improve our services. We'll be investigating the incidents you mentioned to ensure the safety and efficiency of our shuttle service. We're glad to hear that you found other aspects of your stay satisfactory. . Thank you for bringing this to our attention and we hope to welcome you back again soon.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Catherine

Travelled with partner
They got us in earlier than the standard check-in time.
Stayed 1 night in Apr 2024

4/10 Poor

ellen

Liked: Cleanliness
Disliked: Property conditions & facilities
Bed too soft. Airport shuttle starts at 6AM which doesn't help for a 7AM flight. Told to take a taxi for 20-30 euros!! Need adapters, no USB ports in room. Furniture old & scratched, ripped upholstery. Shuttle limit 23 people; yes- terday I was on a shuttle with 28 people & was hit in the head with luggage. 10 euros an hour extra for early check in, no refund for 6 hour early check out!! Won't stay or recommend this hotel!!!
Stayed 2 nights in Apr 2024
Response from Erwin M. Bruyn on 25 Apr 2024
Dear Ellen,We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is valuable to us, and we regret that we fell short of meeting your expectations. We will address the issues you raised with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to make it right for you in the future.Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricey food service, quiet facility, Restful. Regards P.S,
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 29 Apr 2024
Dear Ralph, Thank you for sharing your feedback! We're glad to hear that you found our facility quiet and restful. We understand concerns about food prices and appreciate your input. If there's anything specific you'd like us to address or improve, please don't hesitate to let us know. We hope to welcome you back again soon! Kind regards,Erwin M. BruynGeneral Manager

6/10 Okay

Kiana

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff were snobby and short with us except one front desk gentleman.
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 29 Apr 2024
Dear Kiana, We're truly sorry to hear about your experience with our staff. Providing friendly and courteous service is a top priority for us, and we apologize if we fell short of your expectations. Your feedback is valuable, and we will address this issue with our team to ensure it doesn't happen again in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience.Kind regards, Erwin M. BruynGeneral Manager

6/10 Okay

Edna

Liked: Amenities
House keeping is not to the hotel standards. Garbage was not taken out. Coffee and tea tray were empty and did not get the bottle water. Once we changed room the safe and the fridge were not in working condition. The house keeping was up to near par.
Stayed 4 nights in Apr 2024
Response from Erwin M. Bruyn on 23 Apr 2024
Dear Edna,We sincerely apologize for the inconvenience you experienced with our housekeeping services during your stay. It's disappointing to hear that the cleanliness and maintenance of your room did not meet our usual standards. Your feedback is invaluable, and we will address these issues with our housekeeping team to ensure such oversights are not repeated. Please know that your comfort and satisfaction are of utmost importance to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

ELIAS

Liked: Cleanliness, staff & service, property conditions & facilities
location shuttle
Stayed 4 nights in Apr 2024

10/10 Excellent

Francisco

Nice location for one night next to the airport
Stayed 1 night in Apr 2024

6/10 Okay

Gregory

Liked: Cleanliness, staff & service
Disliked: Amenities
The toilet in the room was now clean, brown streaks all about. Also the toilet was not even flushed. The food at the gourmet restaurant on the main floor was absolutely inedible.
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 23 Apr 2024
Dear Gregory,We sincerely apologize for the unsatisfactory experience you encountered during your stay. Cleanliness and quality are paramount to us, and we regret that we fell short of your expectations in these areas. Your feedback regarding the cleanliness of the toilet and the quality of the food at ourrestaurant is concerning, and we will address these issues with our teams. Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your confidence in our hotel during any future visits.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Peter, Etobicoke

Travelled with family
Excellent hotel shuttle service. Very convenient. Room is clean, very quiet at night. Staffs are very friendly.
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 29 Apr 2024
Dear Peter,We're delighted to hear that you found our hotel shuttle service excellent and convenient, and that you enjoyed a clean and quiet room. Our staff works hard to provide friendly service, and we're glad they made your stay pleasant. Thank you for choosing us, and we look forward to welcoming you back in the future!Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, spotlessly clean. Great wellness facilities and front desk staff (Thanks Olivier). Housekeeping could have been better
Stayed 3 nights in Apr 2024
Response from Erwin M. Bruyn on 29 Apr 2024
Dear Alistair,We're pleased to hear you enjoyed our beautiful hotel and wellness facilities, as well as the service provided by our front desk staff, especially Olivier. We apologize for any shortcomings with housekeeping and appreciate your feedback. We'll address this internally to ensure a better experience next time. Thank you for choosing us, and we hope to welcome you back soon!Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Michael, Raleigh

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and welcoming staff. Room was spacious and bed comfortable.
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 29 Apr 2024
Dear Michael, We're pleased to hear that you had such a positive experience with our staff and found your room to be spacious and comfortable. Providing a welcoming environment is always our goal, and we're pleased that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again in the futureKind regards,Erwin M. BruynGeneral Manager

8/10 Good

PATRICK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Clean. Pleasant employees. Rooms are practical.
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 29 Apr 2024
Dear Patrick,Thank you for sharing your experience with us. We're delighted to hear that you found our hotel well-located, clean, and with pleasant employees. We strive to provide practical and comfortable rooms for our guests. We look forward to welcoming you back soon!Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Raymond, Kansas City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. Ron was spacious and quiet. Bed was comfortable. Food at the bar was delicious.
Stayed 1 night in Apr 2024

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
The airport shuttle operates on the half hour, masks not required as stated on their website. Shuttle to hotel is a 10 minute ride. Restaurant at hotel is the only nearby option to dine and is expensive, but good food. Located adjacent to KLM offices.
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 29 Apr 2024
Dear Hans, Thank you for sharing your experience. It's helpful to know that the airport shuttle operates on a half-hourly basis, and it's good to clarify the mask policy. The proximity to KLM offices is certainly convenient, and we're glad to hear you found the restaurant food to be of good quality, despite the prices. We appreciate your feedback and hope you had an overall pleasant stay.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great place to stay
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 23 Apr 2024
Dear Helene,We appreciate your fantastic review! It's wonderful to hear that you had a flawless experience during your stay with us. Thank you and we hope to have the pleasure of hosting you again soon!Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 29 Apr 2024
Dear Gail,Thank you for your review. We appreciate your feedback and are glad to hear that you had a mostly positive experience. If there are any specific areas where we can improve, please let us know. We hope to have the opportunity to welcome you back for an even more pleasant experience in the future.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

DONNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to stay. The only thing is it’s not within walking distance to shopping or eating places.
Stayed 3 nights in Apr 2024
Response from Erwin M. Bruyn on 23 Apr 2024
Dear Donna, We're pleased to hear that you enjoyed your stay with us! Thank you for your positive feedback. While we strive to provide a comfortable and enjoyable experience for our guests, we understand that the location may not be convenient for everyone.We hope to have the opportunity to welcome you back in the future!Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Arsenio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Breakfast is amazing. Hotel is in a quit area. Easy to get to the city by Uber or taxi.
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 23 Apr 2024
Dear Arsenio, Thank you for your positive review! We're pleased to hear that you enjoyed your stay with us and found our breakfast to be amazing. We're glad that our location suited your needs and that you found it easy to access the city. We hope to welcome you back again in the future!Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

CHANDRA RAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A high end hotel with friendly staff and awesome facilities. But disappointed with the dining places though(not much options) there is a great restaurant in the hotel itself
Stayed 1 night in Apr 2024
Response from Erwin M. Bruyn on 23 Apr 2024
Dear Chandra, Thank you for your review! We're glad to hear that you enjoyed your overall experience with us, including our friendly staff, excellent facilities and restaurant. We hope to have the opportunity to welcome you back for another comfortable stay in the future.Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

liliana

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was clean but they can always do a bette job
Stayed 1 night in Apr 2024
Response from Erwin Bruyn on 18 Apr 2024
Dear Liliana,We're glad to hear that you found our hotel clean during your stay. Your feedback is appreciated, and we'll certainly take it into account as we strive to continuously improve our cleaning services. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future.Kind regards,Erwin M. BruynGeneral Manager