Outdoor pool
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Reviews of The Light Hotel

2 out of 5
The Light Hotel
108A Vuon Dao Street, Bai Chay, Ha Long, Quang Ninh

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 17 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMazing rooftop views and clean hotel
Amazing hotel for the price, the rooftop is stunning. Power goes out sometimes but this is no issue of the hotel as when we went out you could see it was the whole city. The main issue for this is the elevator doesnt work so if you have mobility issues ask to stay near the lobby floor. They did have us out of the pool twice in one day to add chemicals but it was okay, it would help to have more shade on the roof as it got too hot. breakfast was good but no coffee which we thought was strange. There is tea but no tea/coffee cups, wasnt sure what is going on with that. They are helpful with tours and information which was nice. Room was very clean and spacious
Stayed 2 nights in Jun 2023
Response from Mrs Thuy Hoang - manager on 23 Sept 2023
Thank you so much for your review! We're so glad you enjoyed your stay at our hotel, especially the rooftop and the clean and spacious rooms.We apologize for the power outages and the inconvenience with the elevator. We're working on improving our infrastructure to prevent these issues from happening in the future. We also appreciate your feedback about the shade on the rooftop and the breakfast. We're always looking for ways to improve our guest experience, and we'll take your suggestions into consideration.We're glad you found our staff to be helpful with tours and information. We're always happy to help our guests plan their stay and make the most of their time in Ha Long Bay.We hope to see you again soon!Sincerely,

8/10 Good

Ollie

Liked: Cleanliness
Did the job!
You pay for what you get - cheap and cheerful! We had a ‘basement room’ which was dated but did the job for two nights. Room was fairly spacious, but didn’t have any bedside tables or lights. Bathroom was a wetroom, and the drains did smell a little. Breakfast was a little disappointing, they serve hot drinks… but no mugs available, so had to use a glass! Not ideal. Hotel is in good location to the port to get day trips out onto the bay. Reception staff were friendly.
Stayed 2 nights in May 2023
Response from Thuy Hoang - Manager on 12 Jun 2023
Thank you for your stay at The Light hotel. your reviews encourage us alot to improve our service better day by day.

8/10 Good

wan chen, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
located up in a hill able to peer down the bay. walking down to reach a traditional market quite interesting to me. what offering breakfast only two bread and eggs are thrifty.
Stayed 1 night in Jan 2023
Response from Ms Jennie Hoang-manager on 30 Jan 2023
Thank you for your stay at The Light hotel! In low season we don't run buffet for breakfast, but you can choose 1 or even 2,3 sets we offer in menu. Thank you and have a good trip!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The hotel was in a great location, the pool was closed due to it been off season but either way the hotel was clean, well equipped and the staff couldn’t have been for friendly and welcoming. they helped plan our h long bay day trip and we’re so accommodating with breakfast for us ready for the early trip. Overall great and well worth the money paid for.
Stayed 2 nights in Dec 2022
Response from Ms Jennie Hoang - manager on 30 Jan 2023
Thank you for your great feedback, it' encourage us a lot, hope to see you next time! have a good trip!

10/10 Excellent

alfie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good place for the money. The pool was a suprise and makes for the perfect spot to cool and chill in the evenings. Phùng Thị Duyên was especially at friendly at reception and was very helpful.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous! Friendly knowledgeable staff. Amazing clean hotel. Great breakfast.
Stayed 2 nights in Mar 2019
Response from Thuy Hoang on 26 Mar 2019
thank you for staying at The Light hotel! Wish you have a nice trip in Vietnam!

8/10 Good

Milko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Centrale ligging t.o.v. de winkels, restaurants, bezienswaardgheden. Natuurlijk is het zwembad op het dak dé kwaliteit van dit hotel: geweldig uitzicht over Halong Bay en de kabelbaan. Ontbijt is OK, maar niet uitmuntend. Let op welke kamer je kiest: de economy vierpersoonskamer is in de kelder gelegen. Het lijkt of deze kamer een raam heeft, deze kijkt echter op 40 cm uit op een betonnen muur. De bedden zijn keihard en het voelt een beetje vochtig. Maar voor het geld is het prima voor een overnachting.
Stayed 1 night in Jul 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money in town
Very good stay in light hotel. Best ration comfort/price in town.
Stayed 1 night in Sep 2019
Response from Jennie Hoang - manager on 21 Nov 2019
thank you for staying! hope to see you again!

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Kleines Hotel mit TOP Mitarbeitern
Alle Mitarbeiter dort sehr nett, Touren und Geldwechsel ohne Probleme. Fusslaeufig zum Fluss alles erreichbar. Bett etwas hart aber fuer eine Nacht Ok
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Das Hotel ist sehr einfach aber sauber. Unser Zimmer war erwas dunkel und ein wenig muffig. Für eine Nacht okay. Einen längeren Aufenthalt hätten wir dort allerdings nicht gebucht. Der Preis war dafür sehr günstig. Im Ort gibt es wenig zu sehen und er ist nur als Durchfahrtsort zum Übernachten zu empfehlen z.B. um die Halong Bucht zu besuchen.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
ホテルで猫を飼っていて、とてもかわいかったです。 反面猫アレルギーの方は泊まるの難しいかもしれません
Stayed 1 night in Mar 2019

8/10 Good

matteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

yunman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good~~
Good~~
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

stefano

Liked: Staff & service, property conditions & facilities
Discreto rapporto qualità-prezzo
L'hotel è in posizione leggermente arretrata rispetto alla via principale ; la camera di buo ne dimensioni è discretamente arredata, il letto non è fornito di lenzuolo ma solo di trapu ta. La porta della stanza è scarsamente insonorizzata e lascia entrare i rumori del vicinato.