"The staff was off sight. I have to say though that via Ring and SMS he was still very helpful, friendly and curious. Actually he was the best part of our stay.
Problem #1 The bathroom smelled of urine. AND in the bowl was URINE.
Problem #2 The floor in the bathroom is woeful. I put towels down so I didn't have to walk on it by the toilet. The flooring was shot. It was pulling away from the floor boards, walls and fixtures.
Problem#3 the sink had a leak, but not to worry, the garbage can was on the job!
Problem#4 The shower water knobs we're reversed, and the curtain was gross 😝.
The beds were ok.
When we figured out my dog fee wasn't charged when I payed for the room on line. The staff was willing to let it go in lieu of the room conditions.
Why didn't we switch rooms? We had just unloaded the car, it was a long 6 hrs on the road. I have degenerative Disc disease and advanced arthritis. (My back is breaking down. From my cervical (neck) and the lumbar & sacrum ( Low back &Tail Bone) My right hip is in the same condition. I would not ask Nick to move us back across the drive way to another room (which had been offered). He was exhausted too. It was better for us to find peace where we could, accept the no charge on the pet fee, get some rest and leave early. Which we did.
Sad to say, We will just not be able to return there."
Enjoy the Serenity on this 5-acre multi-unit Estate with 1 bdr suite pool house
10/10 Excellent
"This is our 2nd year of staying here in August to celebrate birthdays and our anniversary. It is a beautiful home in a gorgeous location and sleeps all 9 of us.. The pool was wonderful and used every day as it was over 100 degrees every day!! The few issues we had last year were all addressed (AC in the pool house, extra fan upstairs). Our only small problem this year was that we couldn't use the dishwasher as there were no dishwasher pods/soap, so we had to do dishes for 9 people after every meal!!! We used the dishwasher as our drainboard!! We wrote a message on here and had a quick response that we could go buy some and they would deduct 10 but we never did get any. The cleaning lady arrived at 10 am and had to wait on us as we were told checkout was 11 am and she was told 10. I informed her of the lack of dishwasher soap. Also if you need kleenex or napkins bring your own. We also ran out of toilet paper in two bathrooms the morning we left (after 4 nights). Also would have run out of paper towels if we hadn't brought our own napkins. Except for having to haul away your own trash this place is a great, great place to stay."
Commune with nature and explore the great outdoors at Maple Falls during your travels in Etna. While you're in the area, wander around the natural setting.
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