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"Have stayed here quite a few times but this one was not as good. Of the 3 lifts one was working and at breakfast things could have been better organised. There was a large queue to get in but many of the tables were unavailable due to needing clearing rather than having people on them. There were two coffee machine yet only one worked. Food at the Grill was OK but could have been a bit better. The room was clean and the bed comfy. The staff were good and the live music in Merlin’s bar was a nice touch. The room itself was good value but other areas are letting things down. "

"Fantastic stay for a great price. Really handy location easy enough to get into central Cardiff with plenty of things around. From check in staff were friendly & helpful. We stayed in a ground floor room, we were told these ones had recently been refurbished & they were slowly refurbing all rooms. Rooms were compact but had everything needed & were clean. Some of the finishing touches were a bit incomplete but didn’t affect the use of anything. We didn’t get chance to eat in the restaurant but it seemed busy & we were told the food was lovely there. Overall super impressed & would definitely stay here again. "

"Only downside with our visit was only 1 of the 3 lifts was working. With it being easter weekend the hotel was very busy and we had to wsit a long time for the 1 lift working "

"The room was clean and the staff were friendly. Breakfast was decent, though the menu could have had more fresh options. The bar had a reasonable selection of drinks. However, the bed was noticeably dented/sagging in the middle, which made sleeping quite uncomfortable. A new mattress or at least better support would make a big difference. Overall the property is fine, but the bed quality needs attention."

"Only downside was cleaner knocked 3 times in the morning, hotel was nice "

"Ask for a ground floor room if you have issues with stairs "

"Great hotel. Receptionist Lewis was so welcoming. A true asset to the hotel "

"STAY AWAY! EXTREMELY NEGATIVE EXPERIENCE! We unfortunately experienced discrimination and were poorly let down by Stephen James, Felicity, and Dan. We were lied to and treated unfairly. Worst hotel experience we’ve ever had. Will be escalating this to Marriott management!"

"Newly decorated/ revamped. Lovely room, staff and breakfast. Dog very friendly 😊"