Hotel staff seemed uninterested and not very friendly. Staff could benefit from a course in customer service for a hotel that advertises as a 5 star.
We arrived a couple of hours prior to check in and were offered a room within the hour but when the hour elapsed, we were told it could take another hour.
Restaurant staff very friendly but service very slow.
Advertises airport shuttle, but when we requested this service we were provided a small taxi cab. The cab was too small for our group of three and our luggage hardly fit - we had one large suitcase and 3 carry ons. We ended up with our luggages on our lap to make it to the airport on time.
Advertising as a 5 star is misleading.