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Mi estadía en el hotel fue de 16 días, todo fue muy bueno, la limpieza, todos los empleados fueron muy amables, la comida tanto del hotel como la del área es muy buena, la cama son bien cómodas, servicio en recepción muy bueno.
Lo que no me gustó fue que la caja de seguridad la tienen en recepción y es muy inconveniente.
It was an old hotel but renovated . They need larger and smart TV's. The gym was just a treadmill, elliptical and a total body machine. Didn't get, my free upgrade. It's downtown so the neighborhood is not the safest at night but the staff are amazing. The hotel smelt great. Tips for coffee makers to be placed in rooms and for cookies to be included at the coffee station downstairs...oh and have tea as an option there as well.
From check-in to check-out the staff members were friendly and informative all the time. The location is good if you want to inmerse yourself into the downtown area. We have a great time in Guayaquil and its surroundings.
Rooms were spacious and clean. I requested for a crib for my baby and when I got to the room there it was ! I was pleased with how clean and what a great location the hotel was on.
I stayed with my mother 10 beautiful days at Palace Hotel. It exceeded my expectations.
Room was great and clean. Staff very friendly always willing to help us.
Transportations very safe for 10 days. Palace hotel has it own car service. I did so many errands andall secured .
Free buffet breakfast for 10 days 2 people excellent.
Location convenient to Bank, restaurants, drugstores, mainnstreets ,malecon rtc.
Definetely i will come back with the eest of my family . Thanks Palace
The service at this hotel was exceptional! It is also very close to restaurants, the Malecón, and the airport. The room and bathroom were really clean. They have many options for breakfast, which was included in the price. We really enjoyed the fresh juices and made to order eggs. I would recommend this hotel for anyone coming to Guayaquil or as a layover for a trip to the Galápagos.
Great few days at Hotel Palace. Perfect location to visit the colonial district and the Malecon. Comfortable room and nice breakfast buffet. Great staff. A good place at a nice price so we will stay again if you are back in Guayaquil.
Easy Check in, accommodating/friendly staff. Location is walkable to restaurants and Malecon. The only complain i have is the room smells with strong perfume that gave me a headache. We have to open the window for a good 30 mins. Breakfast is Ok.
good location but the rooms and lobby look a bit tired. internet didnt work at times as well as the TV, it kept going off line or sticking. ok food and ok service.
This hotel has some positives: its location is close to the Malecón, Parque Iguana and some restaurants. Unfortunately, there are a lot of homeless people nearby. The breakfast was good and there are sufficient options. The gym was satisfactory, but needs towels and a water dispenser. It was okay for 2 nights.
Excellent hotel. Taxi service available. Good breakfast. Dinner at restaurant a little expensive. Area of town is not the best but it’s close to airport and perfect for 1-2 nights.
I was there under a medical emergency situation after experiencing a heart attack and spending three weeks in the hospital. Everyone was extremely understanding, helpful and courteous to me. I hope to be able to go back for a visit when I am in better health and can appreciate the stay.
This property was pretty good all around. Arrived in the middle of the night and greeted by a doorman who let me in. Elevators only work with key cards so you know your floor is secure.
The room was good and the beds were comfy. AC was good and water pressure was awesome.
I ate in the restaurant and ordered room service. Both were great experiences. The hotel is right downtown so there is some noise to contend with.
Very friendly and helpful staff the room was nice and clean, breakfast was very good.
We would stay there again. The outside surrounding area is typical for the area.
Very nice hotel. Not in the safest area. Nice buffet breakfast included.
All the staff is courteous and helpful.
We didn’t arrive until midnight and hotel was well staffed even at that hour.