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Reviews of Holiday Inn Guayaquil Airport, an IHG Hotel

3.5 out of 5
Holiday Inn Guayaquil Airport, an IHG Hotel
Av. de Las Américas,junto al Aeropuerto, Intl. Jose Joaquin de Olmedo, Guayaquil, Guayas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 44 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the 4th time I stay at the hotel and everytime I'm there is a pleasant experience. Wonderful!
Stayed 1 night in May 2024
Response from Liss Caicedo R on 27 May 2024
Dear Luis,Thank you so much for sharing your feedback about your recent stay with us. We love to know you keep on choosing us and hope we keep it that way!

10/10 Excellent

IRENE, COLLEGE POINT

Stayed 1 night in May 2024
Response from Liss Caicedo R on 27 May 2024
Estimada Irene,Gracias por compartirnos su evaluación a nuestro hotel. Esperamos haber cumplido con sus expectativas y tener el gusto de asistirla en una futura oportunidad.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overnighting at GYE? Can’t go wrong here. Highly recommend.
Stayed 1 night in May 2024
Response from Liss Caicedo R on 20 May 2024
Dear Ronald,Thank you for sharing your comments about your recent stay. We love to know we delivered such an amazing experience!

10/10 Excellent

Carlos

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can walk from/to the airport!
Stayed 1 night in May 2024
Response from Liss Caicedo R on 14 May 2024
Dear Carlos,We love to know we matched your expectations and delivered a nice experience for you!

8/10 Good

Jorge

Travelled with partner
very good
Stayed 1 night in May 2024
Response from Liss Caicedo R on 14 May 2024
Dear Jorge,Thank you for sharing your comments about your recent stay with us. Hope you enjoyed it!

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we stayed here when we travel to Ecuador. The staff and the amenities will make us stay here a third I. The future.
Stayed 3 nights in May 2024
Response from Liss Caicedo R on 13 May 2024
Dear Silvia,It is such an honor to know you keep on choosing us. We love to know we have delivered amazing experiences. Hope to see you back soon!

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that is very clean and the workers are very friendly
Stayed 1 night in May 2024
Response from Nicole Cisneros on 12 May 2024
Dear Cecilia, We're thrilled to hear that you found our hotel very clean and our staff very friendly! Providing a clean and welcoming environment for our guests is a top priority for us. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Sincerely, Nicole CisnerosQuality Coordinator

10/10 Excellent

Vinod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful
Stayed 1 night in May 2024
Response from Liss Caicedo R on 9 May 2024
Dear Vinod,Thank you for sharing your comments about your recent stay with us. We love to know that the highlight of your experience was our staff, we are very proud of them! Hope we get to serve once more soon.

2/10 Terrible

JESUS

Disliked: Cleanliness, staff & service, property conditions & facilities
The food not good
Stayed 1 night in Apr 2024
Response from Liss Caicedo R on 2 May 2024
Dear Jesus,Thank you for sharing your feedback with us. We will share this with the team and take actions to improve. But, if you have more information about what we could do better, we would really appreciate it.

10/10 Excellent

John

Stayed 1 night in Apr 2024

10/10 Excellent

Vinod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for overnight stay before going to the Galapagos
Stayed 1 night in Apr 2024
Response from Liss Caicedo R on 30 Apr 2024
Dear Vinod,Thank you for sharing your feedback about your recent stay with us. We love to know we delivered such a nice experience. Hope we get to serve once more soon.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient, nice staff and good food.
Stayed 1 night in Apr 2024
Response from Nicole Cisneros on 28 Apr 2024
Dear Luis, Thank you very much for taking the time to review our property. It's always heartwarming to hear that our cooking was appreciated.Sincerely, Nicole CisnerosCoordinadora de Calidad

10/10 Excellent

Ray

Stayed 1 night in Apr 2024
Response from Liss Caicedo R on 16 May 2024
Dear Ray,Thank you for sharing your rating about your recent stay. Hope we delivered a nice experience for you.

8/10 Good

Priscilla, East Brunswick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like to stay here when we arrive to Ecuador late at night, it is the closest good hotel near the airport. One thing I should consider next time I go is to notify the hotel we arriving late at night so the hotel can send a shuttle to the airport we didn’t do it and we were waiting for the shuttle which never came so we took a taxi which I didn’t like since is kind of dangerous plus taxis are too small for luggage
Stayed 1 night in Apr 2024
Response from Nicole Cisneros on 24 Apr 2024
Dear Priscilla, Thank you for choosing us, if you give us the flight information in advance we can arrange the shuttle service so we can pick you up at the airport, we will glad to give a secure and confortable service in our van. We really hope you can visit us back. Sincerely, Nicole Cisneros

10/10 Excellent

Shirlz

Stayed 1 night in Apr 2024
Response from Liss Caicedo R on 16 May 2024
Dear Shirlz,Thank you for sharing your rating about your recent stay with us. Hope we matched your expectations

10/10 Excellent

Ignacio

Stayed 1 night in Apr 2024
Response from Liss Caicedo R on 9 May 2024
Dear Ignacio,Thank you for sharing your rating about your recent stay with us. Hope you enjoyed it!

10/10 Excellent

Ignacio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 2 nights in Apr 2024
Response from Liss Caicedo R on 16 Apr 2024
Dear Ignacio,Thank you for sharing your feedback about your recent stay with us. We love to know we delivered a nice experience and hope we get the chance to serve once more.

10/10 Excellent

rica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for Airport, 1nite & early depart with free shuttle.
Stayed 1 night in Apr 2024
Response from Liss Caicedo R on 16 Apr 2024
Dear Rica,Thank you for sharing your comments about your recent stay with us. We love to know we were perfect for your plans! Hope we get to serve once more.

10/10 Excellent

Becks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Liss Caicedo R on 13 Apr 2024
Dear Becks,Thank you for sharing your rating about our hotel. Please, if you have any comments or suggestions, do not doubt in letting us know.

10/10 Excellent

jorge

Liked: Cleanliness, amenities
Clean as Expected
Stayed 1 night in Apr 2024
Response from Nicole Cisneros on 9 Apr 2024
Dear Jorge, Thank you for giving us an excellent note, we are glad that we meet your expectations, and hope you can visit us back. Sincerely, Nicole CisnerosQuality Coordinator

10/10 Excellent

Patricia

Rooms are very clean and well furnished. Very high end and the prices are great. The outdoor pool and jacuzzi are beautiful.
Stayed 1 night in Apr 2024
Response from Liss Caicedo R on 8 Apr 2024
Dear Patricia,Thank you for sharing your comments about your recent stay with us. We love to know we matched you expectations. Hope we get the chance to serve once more soon.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is beyond excellent! Friendly, professional, helpful and they made our experience and stay wonderful. The property is spotlessly clean, rooms very comfortable with great beds for a good night's sleep. Room service was prompt and the food from the restaurant was very good. An added bonus was the shuttle, which was waiting for us upon our arrival.
Response from Liss Caicedo R on 4 Apr 2024
Dear Kevin,Thank you so much for sharing your feedback about your recent stay with us. We love to know we not only covered your needs but also, matched your expectations. Hope we get the opportunity to serve once more soon.

8/10 Good

Louise Alden

Travelled with group
Liked: Amenities
Was picked up at the airport and taken to the hotel in about 2 minutes. Door-to door service was simply great! Breakfast also excellent.
Stayed 1 night in Mar 2024
Response from Liss Caicedo R on 1 Apr 2024
Dear Mrs Alden,Thank you for sharing your comments about your recent stay with us. We love to know we covered your needs as a guest and hope we delivered a nice experience for you!

10/10 Excellent

Vira

Stayed 1 night in Mar 2024
Response from Nicole Cisneros on 29 Apr 2024
Estimada Vira, Gracias por compartirnos su experiencia y por brindarnos una calificación de 5, esperamos nos vuelva a visitar. Atentamente, Nicole CisnerosCoordinadora de Calidad

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing I will definitely come back
Stayed 1 night in Mar 2024
Response from Liss Caicedo R on 23 Mar 2024
Dear Maria,Thank you for sharing your feedback about your recent stay with us. We love to know we delivered such a nice experience for you. Hope we get to serve once more soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, amazing staff, walking distance to airport
Stayed 1 night in Mar 2024
Response from Liss Caicedo R on 18 Mar 2024
Dear Stephanie,Thank your for sharing your feedback about your recent stay with us. We hope we delivered a nice experience for your and that we get a new opportunity to serve you once more.

10/10 Excellent

Luis

Stayed 1 night in Mar 2024
Response from Liss Caicedo R on 15 Apr 2024
Estimado Luis,Gracias por compartirnos su evaluación a nuestro hotel. Esperamos haberle brindado una agradable estadía y tener la oportunidad de asistirle en una futura ocasión.

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily walkable to & from the airport, but super convenient shuttle was appreciated.
Stayed 2 nights in Mar 2024
Response from Liss Caicedo R on 18 Mar 2024
Dear Francesco,Thank you for sharing your comments about your recent stay with us. We love to know we matched your expectations and we get to serve once more soon.

10/10 Excellent

David, Vienna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Nice staff.
Stayed 1 night in Mar 2024
Response from Nicole Cisneros on 13 Mar 2024
Dear David, Thank you for an excellent review, we are pleased to know that you enjoy your stay, hope yo can visit us back. Sincerely, Nicole CisnerosQuality Coordinator

10/10 Excellent

Eulalia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place love to be here
Stayed 1 night in Mar 2024
Response from Liss Caicedo R on 18 Mar 2024
Dear Mrs Eulalia,Thank you for sharing your comments about your recent stay with us. We are glad to know we made you feel comfortable and welcomed. Hope we get to see you soon!

10/10 Excellent

Richard

Stayed 1 night in Feb 2024
Response from Liss Caicedo R on 3 Apr 2024
Dear Richard,Thank your for sharing your rating about our hotel. hope we matched your expectations and delivered a nice experience for you.

10/10 Excellent

Georgette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely first class, hotel and service. Fabulous food and reasonably price.
Stayed 1 night in Feb 2024
Response from Liss Caicedo R on 4 Mar 2024
Dear Georgette,Thank you for sharing your comments about your recent stay with us. We love to know we delivered such a nice experience for you.

10/10 Excellent

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Liss Caicedo R on 4 Mar 2024
Dear Gonzalo,Thank you for sharing your comments about your recent stay with us. We love to know we delivered such a nice experience for you.

10/10 Excellent

Robert

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and always available to help with any need. Nearly all were bilingual in Spanish and English. The facilities and staff exceeded many of the hotels I've stayed in in the United States.
Stayed 2 nights in Feb 2024
Response from Nicole Cisneros on 27 Feb 2024
Dear Robert, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are glad that we exceeded the service to other properties you have stayed at. We hope you will visit us again. Sincerely,Nicole CisnerosQuality Cooridnatos

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a terrific airport hotel. Located very close to the terminal with a convenient shuttle or walkable. The staff was exceptionally friendly and efficient. The hotel restaurant is much more than adequate. Overall an excellent choice if connecting overnight in Guayaquil.
Stayed 1 night in Feb 2024
Response from Liss Caicedo R on 23 Feb 2024
Dear Marc,Thank you for sharing your comments about your recent stay with us. We love to know we delivered such a nice experience for you. Hope we get to serve once more soon.

10/10 Excellent

Hector

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was delayed but we were picked up at airport and we're welcomed in a very positive manner.
Stayed 1 night in Feb 2024
Response from Liss Caicedo R on 21 Feb 2024
Dear Hector,We love to know we covered your needs and delivered such a nice experience. Hope we get the chance to serve once more soon.

10/10 Excellent

Wilson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and really close to the airport, They have a Shuttle all the time, friendly staff, clean and spacious.
Stayed 1 night in Feb 2024
Response from Liss Caicedo R on 19 Feb 2024
Dear Wilson,Thank you for sharing your feedback about your recent stay with us. We love to know we delivered a nice experience for you. Hope to see you soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Liss Caicedo R on 19 Feb 2024
Dear Richard,Thank you for sharing your rating about your experience with us. We hope you enjoyed everything and that we get to see you soon.

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. The beds, the linens, the whole hotel are very comfortable and clean.
Stayed 1 night in Feb 2024
Response from Liss Caicedo R on 15 Feb 2024
Dear Naomi,Thank you for sharing your comments about your recent stay with us, we love to know we delivered such a comfortable experience. Hope we get to see you soon.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Very good, staff was friendly.
Stayed 1 night in Feb 2024
Response from Liss Caicedo on 14 Feb 2024
Dear Gary,Thank you for sharing your feedback about your recent stay with us. We love to know our staff was the hightlight of your experience. Hope we get to serve you once more soon.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So close. So good.
This Holiday Inn is amazing! We’ve stayed here numerous times and it has always been excellent. The bartender Grace is super talented and makes her signature cocktails with ease. She makes a lot of her own ingredients making them unique. Bridgitte and the entire front desk staff are always welcoming. It’s like family. The other nice thing is that it’s only a couple of hundred yards to the airport so we just walk to the hotel when we arrive.
Stayed 1 night in Feb 2024
Response from Liss Caicedo on 6 Feb 2024
Dear Larry,Thank you for sharing such a kind review about your recent experience with us. We love to know we matched your expectations and Briggette and Grace stood out with their amazing service, we are so proud of them.Hope we get the chance to serve once more soon!

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!
Stayed 1 night in Jan 2024
Response from Liss Caicedo on 1 Feb 2024
Dear Allan,Thank you for sharing your comments about your recent stay with us. We are pleased to know you love your experience. We hope we get the chance to serve you once more.

10/10 Excellent

Matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice restaurant! Staff & services were excellent. All of the staff really seem to care about professionalism and providing quality service. Above & beyond expectations!
Stayed 1 night in Jan 2024
Response from Nicole Cisneros on 30 Jan 2024
Dear Matthew, Thank you very much for taking the time to review our property. It's always heartwarming to hear that you found an excellent service and a care and professionalims staff. Hope you can visit us back. Sincerely, Nicole CisnerosQualiy Coordinator

10/10 Excellent

Angel

Travelled with family
Liked: Property conditions & facilities
Staff are very friendly
Stayed 1 night in Jan 2024
Response from Nicole Cisneros on 30 Jan 2024
Dear Angel, Thank you for an excellent review, we are glad to know that our staff were very friendly. Hope ou can give the chance to welcome you back. Nicole CisnerosQuality Coordinator

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
All good. Will stay here again.
Stayed 1 night in Jan 2024
Response from Liss Caicedo R on 29 Jan 2024
Dear Joe,Thank you for sharing your comments about your recent stay with us. We love to know we delivered such a nice experience for you! We will gladly wait for you to come back!

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel picked us up at the airport and we felt very safe and taken care of. Every single staff member was friendly and helpful and professional. The breakfast in the restaurant was delicious and there were so very many choices. The room (and the entire hotel ) was extremely clean and very comfortable. I was very happy to see a firm pillow and a soft pillow to choose from.
Stayed 1 night in Jan 2024
Response from Liss Caicedo on 25 Jan 2024
Dear Naomi,Thank you for sharing your comments about your recent stay with us. We love to know we delivered such a great experience for you! That is always our goal and it is a pleasure to know we reached it. Hope we get the chance to serve once more soon.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Liss Caicedo R on 29 Jan 2024
Dear Matt,Thank you for sharing your rating to out hotel and services. Hope we delivered a nice experience for you.

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Liss Caicedo on 21 Jan 2024
Estimado Rafael,Gracias por compartirnos su evaluación a nuestro hotel y los servicios recibidos. Esperamos todo haya sido de su agrado y tener el gusto de asistirle en una futura ocasión.

8/10 Good

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Liss Caicedo on 21 Jan 2024
Estimado Andrés,Gracias por compartirnos su evaluación sobre su reciente estadía con nosotros. Esperamos haber cubierto sus necesidades como huésped y por favor, si cuenta con alguna sugerencia, no dude en compartirla. Su retroalimentación es muy importante para nosotros.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good room
Stayed 1 night in Jan 2024
Response from Liss Caicedo on 29 Jan 2024
Dear William,Thank you for sharing your feedback about your recent stay with us. Hope you enjoyed your experience and we get the chance to serve you once more.