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Reviews of Regal Riviera

4 out of 5
Regal Riviera
Haojing Street ,1, CANTON (GUANGZHOU), CN1

Reviews

5.4
Rating 10 - Excellent. 2 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 12 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 8 out of 33 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were uninformed about everything, no one could understand English. For a property that caters for an international fair they are still in the last century. I was given all the wrong information about buses to and from the fair on the last day and could have missed my flight if I had not acted swiftly. I would not recommend this hotel to anyone.
Stayed 6 nights in Apr 2019

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Hotel is old ... ppls smoke everywhere and after 1st night hotel was out of power and move everyone to other hotel that in the middle of no where ...
Stayed 4 nights in Dec 2018

6/10 Okay

Victor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rundown hotel
This hotel must have been fancy at one point in history considering the location and the exterior of the hotel, however the rooms are now quite run down. There are signs of water damage on the wall, the ceiling and the carpet near the balcony. There is infestation of cockroaches and there was even a giant spider one night (almost the size of a tarantula) near the curtain. Breakfast included is okay (not a buffet but they will bring the 4 items that you order from a list). Wifi is iffy.
Stayed 4 nights in Oct 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Firstly a big thank you for the honesty of the staff from the cleaner upwards I had checked out but had left my watch in the room when I realised rang hotels.com and they contacted the hotel who told them the watch was waiting for me. The hotel is a little dated but condition is good the only downside is the breakfast which needs more western food to e addded Would I stay again yes
Stayed 1 night in Nov 2018

6/10 Okay

malvin, singapore

Grand entrance
A pretty grand looking hotel. Was suprised how quiet it was despite it being the Canton Fair season. Rates are fairly reasonable. Rooms are decent. Nothing fancy. Purely utilitarian. The restaurant on level 2 made up for all the shortcomings. Food was excellent.
Stayed 1 night in Oct 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort
Guangzhou Hotel Review
Whilst the hotel is older it has stacks of character and the staff were very friendly. We were also give an upgrade on arrival. We were in Guangzhou for the fair and the hotel was relatively close. I would definitely stay here again.
Stayed 1 night in Oct 2018

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend
The hotel was in an excellent location for us. Very clean and comfortable. We really enjoyed our stay.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very out dated hotel
the exterior is amazing, the inside is a nightmare
Stayed 2 nights in Sep 2018

2/10 Terrible

SEAH, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel ,service suck
I check into hotel at 10pm,they told me can u stay somewhere else saying no room available. I was very angry and demand to see their manager, they found a poor and smelly room for me. Next day they changed my room, Expedia please take this hotel out, otherwise you are going to lose loyal customer like me.
Stayed 3 nights in Apr 2018

2/10 Terrible

Mahmod

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is old and it seems the owner has forget the hotel nice building from outside but old inside need renovation bad cleaning you can see on the roof of the room hanging some dirt, some of the lamps are burned and not changed, balcony door only can open by hotel staff, the TV is old (none LCD), generally it seems it was luxury hotel 20 years ago and the owner still at think that, nothing has been done in this hotel, never book it again
Stayed 2 nights in Jan 2018

2/10 Terrible

Kam, Vancouver, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever. No one understand English.
The building is falling apart. Literally a ruined of a used to be great hotel. At breakfast they ran out of bread, egg and bacon @9:00am due to an unexpected number of guests !!!!! (Less than 20) Towels were so used that you could see through. The safe box, was portable and reachable!!! When the lock failed, the lady who made up our room had a key to open it!!! And then she grab the safe out and replace it with a good one! This part was the best: I called the front desk. She was speaking mandarin, so I asked, "Do You SPEAK English?" Her answer was "NO" followed by hang up.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and forsaken Hotel
When we arrived not a single English speaking person was around. The whole lobby had 1 person present. It felt like a ghost town. Air conditioner was poor, no wifi in the room. Just a terrible hotel

6/10 Okay

YEE WAH EVA, Hong Kong

Disliked: Cleanliness
Not bad
Not bad, a few mosquitos in the room

8/10 Good

Douglas, Leicester

Liked: Cleanliness
7 Night business trip
7 night Business trip. Nice hotel with good restaurant and pleasant waitresses. Front desk staff were useless though. No English speakers. They used Google translate but were not able to help with anything. WIFI was terrible and air con did not work well in room. I even had my Chinese translator with me at times and she was not able to convince them to do anything. It took over one hour to check in as they could not find my prepaid booking (yes I paid €700 one month earlier). I had to give them 5000RNB deposit on check in (about €750) - but I got this back after check out. Nice hotel overall but let down on the detail. And I paid €100 per night.

8/10 Good

KA WING

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

BAE, SEOUL

광저우 타워가 가깝고 주변에 공원이 잘 조성되어 좋았으나 호텔내에 냄새가 좀 심하더라구요~ 그냥 보통입니다.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities do not deserve such price
Fair breakfast, old facilities with moldy smell, near to city centre
Stayed 1 night in May 2018

8/10 Good

Chung Kin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
太舊的酒店了，應該要翻新，健身室與相片不符，只得一部跑步機是行得..但很差勁的 沒有好東西可以說，真的想不再去

6/10 Okay

SUNGHUM

Liked: Property conditions & facilities
편하지만 조식은 없는 호텔
다 괜찮았는데 호텔 조식 부페가 없는 점이 불편했다. 바로 앞에 KFC가 있기는 했지만. 전철도 걸어서는 20분 걸린다.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Location is ideal and convenience, but the room looks old and teared. Overall an ok experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

6/10 Okay

KA WING, 香港

具氣派的酒店
裝修較舊，但感覺舒適

4/10 Poor

wai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

hsiou li, 香港

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
從未住過這麼髒的房間，經理連回應都沒有
因親戚住附近才選擇此酒店.酒店前台像酒樓櫃台.站在職員面前問辦理入住.頭都不抬.應都不應.我就站在櫃台前.隔壁一位職員要等到我走去問才回應.完全沒主動詢問.完全不是酒店式服務態度.更別說四星級. 更可怕的是.同行親戚淋浴室的防滑墊是發霉的.站在洗手間門口已可看到不少黑色霉點.不能相信這樣可怕的東西能放在浴室內. 房內茶水玻璃櫃有非常厚的灰塵.陽台窗邊每一層都明顯佈滿灰塵.甚至有異物黏在上面.地上一樣有明顯灰塵及異物. 酒店經理一直迴避.沒有一句道歉或適當的處理.非常差的所謂四星酒店. 從沒住過這麼髒的酒店.連二星都不如.

2/10 Terrible

Benjamin, LIEUSAINT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE !!!!!!
Bonjour, C'est inadmissible, les photos du descriptif sont mensongères. Elles ont certainement 40 ans. L'hôtel est à l'abandon. Pour un hôtel international, une seule personne qui parle un anglais approximatif. Le seul tout petit plus, la proximité, 5 minutes à pied, de la tour de Guangzhou. Pas de petit déjeuner possible sauf un déjeuner chinois sans savoir se que vous mangez car pas de carte en anglais et le personnel qui ne parle que chinois. Pour résumer, j'ai la sensation de m' être fait voler!

6/10 Okay

Man Fong, Macau

Liked: Cleanliness, property conditions & facilities, room comfort
位置問題
位置太偏僻了

8/10 Good

LI LIN, 广州

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
无
刚好住三楼，没电梯。搬大箱子可真麻烦。还好有服务生帮忙。早上退房的时候太早，自己搬的

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just so so
the location of this hotel is very good, very near the Guangzhou Tower. Besides this, nothing satisfy me. The TV is very old, the wifi doesn't work; also the service；The building is very beautiful outside, but inside it is just so so.

8/10 Good

CHIHWEI

Liked: Staff & service