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Hotel Chocolate Carruaje

4.5 star property
Luxury hotel connected to the convention centre in Guanajuato with free parking

Choose dates to view prices

Photo gallery for Hotel Chocolate Carruaje

Exterior
Reception
Breakfast, lunch, dinner served; Mexican cuisine, pool views
Reception
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
A swim-up bar, a poolside bar and a free daily manager's reception are just a few of the amenities provided at Hotel Chocolate Carruaje. Treat yourself to spa services, such as aromatherapy, a manicure/pedicure or a hot stone massage. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner and pool views. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a rooftop terrace and a coffee shop/cafe.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Pet-friendly
  • Laundry
The current price is NZ$76
includes taxes & fees
20 Sept - 21 Sept

Room options

Check availability for these dates

Tonight

Sept 19 - Sept 20
Check availability for tonight Sept 19 - Sept 20

Tomorrow

Sept 20 - Sept 21
Check availability for tomorrow Sept 20 - Sept 21
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room

In-room safe, free WiFi

Family Room

7.6 out of 10
Good
(4 reviews)

Highlights

Flat-screen TV
Private bathroom
In-room safe
Daily housekeeping
Wardrobe
  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Classic Double Room

Highlights

Flat-screen TV
Private bathroom
In-room safe
Daily housekeeping
Wardrobe
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

In-room safe, free WiFi

Superior Quadruple Room

7.0 out of 10
Good
(4 reviews)

Highlights

Private bathroom
Daily housekeeping
In-room safe
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

In-room safe, free WiFi

Classic Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Flat-screen TV
Private bathroom
In-room safe
Daily housekeeping
Wardrobe
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

Highlights

Private bathroom
Daily housekeeping
In-room safe
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Flat-screen TV
Private bathroom
In-room safe
Daily housekeeping
Wardrobe
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020

What's nearby

  • Mummies Museum - 19 min walk - 1.6 km
  • Alley of the Kiss - 2 min drive - 1.6 km
  • Juarez Theater - 3 min drive - 1.9 km
  • Union Garden - 3 min drive - 1.9 km
  • University of Guanajuato - 3 min drive - 1.9 km

Getting around

  • León, Guanajuato (BJX-Del Bajío) - 36 min drive

Restaurants

  • ‪Comedor Real - ‬1 min walk
  • ‪El Jardín de los Milagros - ‬6 min walk
  • El Trompo de San Javier
  • ‪Hacienda El Fresno - ‬6 min walk
  • ‪Casa Mercedes - ‬9 min walk

About this property

Hotel Chocolate Carruaje

Luxury hotel near Alley of the Kiss
At Hotel Chocolate Carruaje, you can look forward to a swim-up bar, a poolside bar and a free daily manager's reception. Treat yourself to spa services, such as aromatherapy, a manicure/pedicure or a hot stone massage. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner and pool views. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a rooftop terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • A porter/bellboy, coffee/tea in reception and a front desk safe
  • Luggage storage, wedding services and a 24-hour front desk
Room features
All 50 rooms include comforts such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and shampoo

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (323 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 500, per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Frequently asked questions

Does Hotel Chocolate Carruaje have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Chocolate Carruaje?

As of 19 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel Chocolate Carruaje on 20 Sept 2025 start from NZ$76.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Chocolate Carruaje pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Chocolate Carruaje?

Self-parking is free at this property.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM.

What time is check-out at Hotel Chocolate Carruaje?

Checkout is at noon.

Where is Hotel Chocolate Carruaje located?

Situated in a shopping district, this luxury hotel is within a 10-minute walk of El Nopal Mine and Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 1 mile (2 km).

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Hotel Chocolate Carruaje Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 131 reviews
Rating 8 - Good. 30 out of 131 reviews
Rating 6 - Okay. 17 out of 131 reviews
Rating 4 - Poor. 21 out of 131 reviews
Rating 2 - Terrible. 9 out of 131 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Staff & service, property conditions & facilities
Great service, muy amables y atentos.
Stayed 1 night in Jul 2025

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Feb 2025

2/10 Terrible

Jesus

Disliked: Staff & service, property conditions & facilities
Cuartos muy incómodos, sucios, un olor muy desagradable, staff súper groseros y mucho ruido hasta las 3am tuvimos que hacer check out días antes perdiendo la reservación muy lejos del centro
Stayed 2 nights in Jul 2025

2/10 Terrible

Omar Escobar

Disliked: Staff & service
They change the property witout telling me
Stayed 5 nights in Jun 2025

2/10 Terrible

faviola

Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025

4/10 Poor

SOONGUN

Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

4/10 Poor

Jhankarlo

Liked: Amenities, property conditions & facilities
El lugar es bonito, con una estética agradable y un ambiente acogedor. Sin embargo, las condiciones de confort dejaron mucho que desear. A pesar del calor, ninguna ventana se podía abrir, lo que hacía que la ventilación fuera insuficiente. Además, el ventilador disponible solo arrojaba aire caliente, lo que dificultaba descansar. Las camas resultaron ser bastante duras y las almohadas incómodas, lo que hizo que dormir fuera complicado. A pesar de estos inconvenientes, quiero destacar la amabilidad del personal, quienes siempre estuvieron atentos y brindaron un trato excepcional.
Stayed 4 nights in Apr 2025

4/10 Poor

Sergio

Disliked: Amenities
Muy descuidadas las instalaciones. No tienen televisor con cable La.alberca esta helada Comedor muy limitado
Stayed 1 night in Sep 2025

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca mobiliario roto y agua muy fría falta de mantenimiento está en malas condiciones
Stayed 2 nights in Sep 2025

4/10 Poor

Sergio

Disliked: Cleanliness, property conditions & facilities
La zona es agradable
Stayed 1 night in Sep 2025

8/10 Good

PALOMA AYALA

Liked: Cleanliness, property conditions & facilities
Hermosooooo
Stayed 1 night in Sep 2025

10/10 Excellent

victor manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un trato amable
Stayed 2 nights in Sep 2025

8/10 Good

Uriel

Liked: Cleanliness, staff & service, amenities
Un lugar tranquilo para descansar, un poco descuidado las puertas y ventanas
Stayed 2 nights in Sep 2025

8/10 Good

José María

Disliked: Property conditions & facilities
Lo que no me gustó fue el baño, un jabón de muy mala calidad y la cortina del baño es horrible, parece de baños públicos
Stayed 2 nights in Sep 2025

10/10 Excellent

Elida

Liked: Cleanliness, staff & service, property conditions & facilities
El mejor hotel que pueden visitar
Stayed 2 nights in Aug 2025

8/10 Good

israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, solo que en la reservacion no mencionaron que si llegábamos después de las 6pm se cancelaba, y por esa noche tuvimos que quedarnos en otro hotel a pesar de ta haber reservado, al día siguiente llegamos y todo muy bien.
Stayed 2 nights in Aug 2025

10/10 Excellent

Moru

Liked: Cleanliness, staff & service, amenities
La alberca extremadamente fría
Stayed 1 night in Aug 2025

10/10 Excellent

Diana Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bonito y limpio
Stayed 2 nights in Aug 2025

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2025

8/10 Good

Carlos Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación 👌
Stayed 3 nights in Aug 2025

10/10 Excellent

Boby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 4 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 2 nights in Aug 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Más limpieza dentro del cuarto
Stayed 1 night in Aug 2025

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