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Reviews of Apollonia Beach Resort & Spa

5 out of 5
Apollonia Beach Resort & Spa
Gazi, Malevizi, Crete Island

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 145 reviews" "
Rating 8 - Good. 57 out of 145 reviews" "
Rating 6 - Okay. 17 out of 145 reviews" "
Rating 4 - Poor. 11 out of 145 reviews" "
Rating 2 - Terrible. 6 out of 145 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ella

Stayed 2 nights in Oct 2023

10/10 Excellent

Sergei, Bronx

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent family- friendly hotel at the sea- shore
Stayed 3 nights in Oct 2023
Response from The Management Team on 18 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback, it is highly appreciated.Sincerely,

8/10 Good

Asaf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was realy good place to stay at , A lovely, quiet, large place, large swimming pools full of sunbeds, a bar with a large variety of food, an amazing staff that helps with everything, a rich and good breakfast
Stayed 3 nights in Oct 2023
Response from The Management Team on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback, it is highly appreciated.

10/10 Excellent

Trevor Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Large site but split up into large areas and gardens to recline in private beach and guard a plus. North of islands is windy in September so large breakers. Food options good. Drinks and cocktails are all sweet tasting, head for pool bar and get a mojito from Chris’s alkways smiling happy and best not sweet mojito lovely lady.
Stayed 14 nights in Sep 2023
Response from The Management Team on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback, it is highly appreciated.

10/10 Excellent

Denise Marie

Travelled with group
Liked: Amenities
Great beach
Stayed 5 nights in Sep 2023
Response from The Management Team on 29 Sept 2023
we sincerely thank you for your rating and your comments, they are highly appreciated!

10/10 Excellent

Rony

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice place to have a vacation.
Stayed 5 nights in Sep 2023
Response from The Management Team on 29 Sept 2023
we sincerely thank you for your rating and your comments, they are highly appreciated!

6/10 Okay

Emmanuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I got there around 10pm and there was absolutely no options for food available in or around the hotel. I was told I had to go searching on the dark main road for an option to eat. I finally found one roughly a mile down the dark road. Also, the lobby looks up to date but the rooms are old. Very dated. Breakfast options were good.
Stayed 3 nights in Sep 2023
Response from The Management Team on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback, it is highly appreciated.

10/10 Excellent

Tamila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Very nice place to stay
Stayed 5 nights in Sep 2023
Response from The Management Team on 29 Sept 2023
we sincerely thank you for your rating and your comments, they are highly appreciated!

6/10 Okay

yakov

Travelled with family
Disliked: Property conditions & facilities
I don't understand how 5 strars!
We liked only the gardens, pools and the waterslides. The house kipper and the receptionist with the gray hair were very very kind. On the other hand, the staff in the dining room were not.. The food was nice. The children's beds were uncomfortable, so they slept with us in the large bed. The hotel is lil bit old. We took the all inclusive deal.
Stayed 3 nights in Aug 2023
Response from The Management Team on 6 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback.We regret that we could meet your expectations. Be assured that all your comments will be considered for further improvements to our service.Unfortunately, you have not reported your dissatisfaction regarding your childrens’ beds at the front desk. We are sure that we would have been able to help.Sincerely,

6/10 Okay

Dipesh

Travelled with family and small children
Disliked: Staff & service
It was expensive for what it is, the food at the buffet was not great and the one time I had fish I vomited at night. The all inclusive drinks were bad. No proper kids club. List goes on and on.
Stayed 8 nights in Jul 2023
Response from APOLLONIA on 17 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. We're sorry we didn't meet your expectations; we wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are sorry that you felt sick. Please consider that other guests also had fish, and no one has reported at the reception or our doctor on demand for having a bad stomach.Sincerely,Apollonia Beach Resort & Spa

6/10 Okay

vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad Hotel, def not 5*, more like 3-4. The entertainment is next to non existent of an evening, in fact its the poorest Ive ever had in a complex. Also in the whole 10 days we was there we never once found anybody else from the UK, Mainly German, French and eastern European. The spa is good but not cheap!! It is also a fair way from anything so you will need to get the bus or hire a car.
Response from APOLLONIA on 17 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback.Please allow us to clarify that the categorization of the hotel does not only refer to the equipment of the rooms, but to the entire offer that the hotel offers with its restaurants, conference rooms, extra services, etc. Therefore, we find your comment unfair that our hotel of 5 stars is not will do justice. We are certified with 5 stars in Greece and therefore correspond to the country-specific standard in terms of equipment and service that is required in Greece in this category.Our entertainment team is offering a day program 6times per week with sports and fitness. Also, our evening shows are taking place at our open-air theater from Sunday to Friday with external shows like Acrobatic show, a Greek music evening at the lobby bar and game shows. We are sorry, that you missed the varied shows during your stay.Sincerely,Apollonia Beach Resort & Spa

8/10 Good

Kiran

Travelled with family
Liked: Amenities
The resort inside is very beautiful and staff are very friendly. The resort location is very close to the industrial area…
Stayed 7 nights in Jul 2023
Response from The Management Team on 6 Sept 2023
we sincerely thank you for your rating, it is highly appreciated!

4/10 Poor

Jana

Disliked: Staff & service
Stayed 7 nights in Jul 2023
Response from The Management Team on 6 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We're sorry we didn't meet your expectations, we wish you had a better experience.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely,

10/10 Excellent

Manan

Stayed 6 nights in May 2023
Response from The Management Team on 6 Sept 2023
we sincerely thank you for your rating, it is highly appreciated!

6/10 Okay

Reem

Liked: Cleanliness
Disliked: Staff & service
Not really much to do at the resort and food wasn't the best... also the transportation the arrange is very expensive and double the price of a taxi... I would not recommend this resort.
Stayed 4 nights in May 2023
Response from APOLLONIA on 19 May 2023
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely,Guest Relations Team – Apollonia Beach Resort & Spa

8/10 Good

Zsuzsanna

Liked: Cleanliness, staff & service, property conditions & facilities
Location nice on the beach, much of it seems a bit old and in need of an uplift.
Stayed 1 night in Sep 2022
Response from fom on 30 Sept 2022
Dear valued guest, we sincerely thank you for your comments, its always appreciated to receive guests feedback.

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 Star 👌
Stayed 9 nights in Aug 2022
Response from fom on 30 Sept 2022
thank you!!!

8/10 Good

Bessy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from fom on 30 Sept 2022
thank you!

2/10 Terrible

Grant

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rogues gallery! Run away from this place now.
The hotel is beside a massive electrical power sub-station. The staff lacks patience. I had a hotels.com booking and when I went to the front desk they told me they did not have the booking and that there were no rooms. I left and booked another hotel. Then they charged me for the room and justified it by saying that i had not properly read the cancellation policy. This hotel is run by rogues and has lost sight of customer care and the truth. Run away from it.
Stayed 1 night in Jul 2022

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great end to 15 days in Greece. Friendly people and no hassles
Stayed 1 night in Apr 2022
Response from fom on 30 Sept 2022
Thank you for your kind comments, they are highly appreciated.Hope to accommodate you again in the future!

10/10 Excellent

Sahir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all the time . Every things was perfect
Stayed 7 nights in Sep 2021
Response from fom on 5 Nov 2021
Dear Sahir, we thank you very much for your review . we hope to welcome you here again in the future. best regards f

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from fom on 4 Oct 2021
thank you

8/10 Good

DEBORAH

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, unfriendly staff
The room was beautiful and a nice view. Not full sea view as requested though, only partial view. Room was clean and had free water, wine, and fruit waiting for me. Pools and beach were beautiful. Beach restaurant was amazing. Gift shop was full of items and reasonably priced. However, the front desk people were not very friendly or helpful. When I asked for excursions, she said there were none. On my last day I found the guest services room and found there were many excursions available. When I asked for room service info, she said abruptly there was no room service menu. Offered no other info. When trying to get my return to the US Covid test, the front desk just said to sit in the lobby and wait for them to arrive to do the test. After waiting 45 minutes, he still said they would come. I gave up. When I asked the Guest Services lady, who was very nice and helpful, she said they don't come to the hotel. I had to travel by bus to get to them for the test. So the front desk gave me totally wrong information. I didn't purchase the all inclusive room and the front desk never gave me any information on how I could get meals and how much they would cost. Had to find out on my own. No hotel information given such as a map to find things on property, cost of meals, how to get clubs for mini golf, etc.
Stayed 4 nights in Sep 2021
Response from fom on 4 Oct 2021
Dear Mrs Deborah, we thank you for choosing Apollonia beachh for your stay. we regret if our Reception desk staff were not so helpfull for you. we will try to improove our services we thank you for your reviews best regards fom

8/10 Good

ADRIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent resort for families. The pools were huge and the water very warm. The beach is amazing.
Stayed 5 nights in Jul 2021
Response from fom on 17 Aug 2021
Dear Sir or Madam, we thank you for choosing Apollonia beach . thank you also for your good review. we hope to welcome you here again in the future best regards\

4/10 Poor

Martin, UK

Travelled with partner
Disliked: Amenities
I like about this property is only one thing that its very close to beach but the food and other amenities are not good at all , worst part is wifi is free only for one device so if you are couple only one will get and other one has to pay . Sorry but i didn't like this place at all. Waste
Stayed 8 nights in Feb 2020
Response from fom on 8 Mar 2020
ear Madam, dear Sir, First, we would like to thank you that you spent your holidays in Apollonia Beach Resort & Spa. We regret that we could not meet your expectations of your holiday. We would kindly remind you that in the public area of the hotel we have free WIFI. Also, upon arrival you and your family members received a WIFI code for free premium internet to connect you also in your room. We are sorry that you did not use the coupon to connect yourselves to the internet. Unfortunately, you have not reported your dissatisfaction regarding the WIFI, the amenities and the food at the reception or to our Guest Relations Manager. We are sure that we would have been able to help. Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. fom amalia maniadi 24 Feb, 17:05

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and Hotel is right on the beach. Food not of a high enough standard, although in the main the food was good, to merit a 5 Star rating.
Stayed 7 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Poor location average food
Definitely not a 5 star hotel more like a 3 star. The location is pretty poor nothing around it except for a refinery and the buffet was very average.
Stayed 1 night in Oct 2019
Response from fom on 10 Oct 2019
Dear Sir, we thank you for your reviews. we will take in our consideration. best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from fom on 6 Oct 2019
thank you very much for your review we are looking forward to welcome you here agian best regards fom

8/10 Good

Rick, Miami Florida

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Large with 24 hour service. Lobby are nice, hallways and rooms could use some maintenance
Stayed 3 nights in Sep 2019
Response from fom on 6 Oct 2019
thank you for your reviews we will take in our concideration we hope to welcome you here again in the future best regards

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Location good 30 Euro from airport.building good .staff excellent.bar attendant very helpful gave me milk free beach excellent .breakfast good.only thing is washroom not clean,towels has stain .bathtub need to be cleaned .there is lots of stain remover out there they can use also no fan ...book directly from the hotel because Expedia give you the fancy rate and that room is near the other hotel near by which has noise and live band all day .just make sure your room not that side .. enjoy
Stayed 2 nights in Sep 2019
Response from fom on 15 Sept 2019
Thank you for your review. we will try to improove our service. we hope to welcome you here again in the future best regards fom

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet connection were excellent. There room key wrist band were really very convenient. The buffet were very rich and delicious. We were very unfortunate with the beach as it was very angry with big waves all the time we were there for 2 weeks
Stayed 13 nights in Aug 2019
Response from Fom on 15 Sept 2019
Dear Sir we thank you for choosing Apollonia beach for your stay. we hope to welcome youhereagain best regards

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible hotel: eurotrash on full board package, pools filled with urine and cafeteria style restaurant... not worth 180 euro a night. Better off going to a cheap hotel in Heraklion.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Large lobby, large rooms.
Stayed 5 nights in Jul 2019
Response from FOM on 26 Jul 2019
Dear Guest, we thank you for choosing Apollonia beach resort for your stay. we are very pleased for your comments.we promised taht we keep doing our best for our Guest we hope to welcome you here in the future again best regards

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019
Response from fom on 26 Jul 2019
Dear Guest, we thank you for choosing Apollonia beach resort for your stay. we will do our best to improove our service bestt regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a vegan couple looking to unwind in the sun, this was a fantastic place to visit. With the hotel situated on the beach, the location couldn't be better. Staff were always helpful and smiling. The main restaurant changed its food around daily and there were always a tonne of vegan options for each meal throughout the day. There is also a strictly vegan restaurant with an amazing menu which made our holiday perfect.
Stayed 6 nights in Jun 2019
Response from fom on 14 Jul 2019
Dera Sir or Madam, we thank you for choosing APOLLONIA BEACH RESORT for your holidays.thank you for your good words.we are pleased to let you know taht we will continue our effort to keep our stanards high we are looking forward to welcoem you here again best regards Fom. .

8/10 Good

JINSUN

Liked: Staff & service, property conditions & facilities
Bad air condition
The resort was nice but there was power plant beside the resort that makes pollutions
Stayed 4 nights in Jun 2019
Response from fom on 14 Jul 2019
thank you for your comments best regards

2/10 Terrible

Liam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not bad, wouldn’t stay again.
Not a bad stay, just not a 5 star stay. I rate it poorly because the spa staff began yelling at us when we wanted to cancel. The front desk didn’t do anything about it. The food wasn’t bad but it could be better. The pool is nice and very deep but closes very early. The room was incredible!
Stayed 4 nights in Jun 2019
Response from fom on 25 Jun 2019
Dear Mr Liam, we thank you for choosing Apollonia beach resort for your stay.we are sorry that we havent meet your expectations. we will do our best to improove our facilities and our services. best regards

8/10 Good

Verified traveller

Liked: Cleanliness
Family friendly .They have attended to all our requests as if we were the one & the only guest at the hotel .All our requests have been fulfilled promptly . Fantastic swimming pool . Greek Tavern ( A la carte restaurant is amazing both staff , food & services . Staff at the reception are very helpful . Manageress is so pleasant , reliable & efficient . The open buffet has got variety of good quality food , we have never got bored of eating most of the days at it . The hotel ground is amazing , comfortable & relaxing atmosphere .Swimming pools are clean , very good for all age groups ( adults, children even babies ) . Location s very near both to airport & City Centre . There were some glitches , but the over all impression was good , I would recommend it & i would go again .
Stayed 7 nights in Jun 2019
Response from Fom on 25 Jun 2019
Dear Sir or Madam, we thank you for choosing Apollonia beach resort for your family holidays. we are pleased for your reviews and we will do our best to improove our service. we hope to welcome you here again in the future. with our best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been treated as if I am the one & only guest . They have attended to my request promptly . They made my stay very comfortable & enjoyable . They have fo e few good will gesture throughout my stay . It has ironed out any small glitches which we have come through .
Stayed 7 nights in Jun 2019
Response from Fom on 25 Jun 2019
Dear Sir or Madam, we thank you for choosing our hotel for your holidays. we are very pleased for your good reviews and we are promised thst we willkeeping trying to give our best for our valuable Guest, like you. with our best regards we are looking forward to welcome you here in the future.

10/10 Excellent

SAIF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel
Very friendly staff.. Very warm welcoming.. Very helpful.. Everything was fine
Stayed 3 nights in Jun 2019
Response from fom on 18 Jun 2019
Dear Mr Mrs Saif, we thank you for choosing Apollonia beach resort for your holidays. we are very pleased about your reviews we will continue to improove our selves we are looking forward to welcome you here again in the future best regards

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Great hotel. Very friendly and helpful staff. Clean an comfortable. Plenty of parking. Lots of amenities. Pools, play area for kids, terraces, bars , beach etc. Large rooms, large bathrooms, very good air conditioning, clean and good house keeping. Excellent breakfast with very good service, like omelettes cooked for you on the spot. A very well run hotel for this large size. Large tree shaded grounds and very convenient located a short ride from Heraklion. For the money a good deal. Check in very quick and smooth. Especially Mary is very helpful and resourceful.
Stayed 3 nights in May 2019
Response from fom on 18 Jun 2019
Dear Mr Simon, we thank you for choosing Apollonia beach resort for your stay. we are very pleased for your review and we will try to improove our selvs we are looking forward to welcome you here again in the future best regards

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice family oriented resort
Very nice property, clean and well maintained. The only drawback for us, was the number of families there with young children made it a little noisier and chaotic then we were expecting. That aside, great rooms, good restaurants and a fantastic beach to sit out at. Price was fair, and the staff everywhere were great.
Stayed 3 nights in May 2019
Response from fom on 19 Jun 2019
Dear Mr Samuel, Thank you for choosing Apollonia beach resort for your stay. we arevery pleased for your reviews and we will try to improve our selves. we are looking forward to welcome you here agian in the future best regards Fom

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness- spot on Didn’t like - drinks exclusion for half board in the evenings - Not clear whilst booking Had to pay for water! Don’t drink alcohol
Stayed 3 nights in May 2019
Response from fom on 19 Jun 2019
Dear Sir or Madam, we thank you for choosing Apollonia beach resort for your stay.We are pleased for your excellent reviwe and we are promised taht we will improove our selves. we are looking forward to welcome you here again best regards

8/10 Good

yurii

Liked: Cleanliness, room comfort
Good 4* hotel
This is a good hotel on 4* level. I believe that 5* is overestimate. In particular food was on mediocrity level.
Stayed 7 nights in Apr 2019
Response from FOM on 30 Apr 2019
Dear Sir, we thank you for choosing Apollonia beach resort for your stay.we are very pleased for your review and we will do our best to improove our selves. web are looking foirward to welcome you here again in the future best regards

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 7 nights in Apr 2019
Response from FOM on 23 Apr 2019
Dear Sir or Madam, we thank you for your review. we will do our best to improve our selves. best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They staff members were exceptional. The breakfast was great. The beach and views were lovely.
Stayed 6 nights in Feb 2019
Response from FOM on 23 Apr 2019
Dear Madam, dear Sir, thank you for your review. We are happy that you enjoyed your stay.

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Lia, New Jersey, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly and accommodating services, would gladly go back
Stayed 1 night in Dec 2018
Response from FOM on 11 Dec 2018
Dear Guest, we thank you for choosing Apollonia beach for your stay and many thnaks for your wonderfull words. we hope to welcome you here in the future with our best regards Apollonia team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from fom on 23 Oct 2018
Thank you for choosing Apollonia beach resort for your stay and we thank you for your review. we hope toave the chance to best regards fom

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from fom on 16 Oct 2018
Dear Jenny, we thank you very much for your reviews, we hope tonwelcome you here again it was a pleasure for us to have you as a guest. with our best regards