Terrace/patio

Reviews of Room Mate Leo Hotel

4 out of 5
Room Mate Leo Hotel
Calle Campo Verde 1, Granada, Granada

Reviews

9.0

Wonderful

Rating 10 - Excellent. 430 out of 712 reviews" "
Rating 8 - Good. 218 out of 712 reviews" "
Rating 6 - Okay. 49 out of 712 reviews" "
Rating 4 - Poor. 8 out of 712 reviews" "
Rating 2 - Terrible. 7 out of 712 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carl, Liverpool

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really nice rooms, great location, fantastic staff
Stayed 2 nights in Mar 2024
Response from RM Leo's Team on 25 Mar 2024
Dear Carl, thank you so much for taking the time to share your feedback with us. We are genuinely pleased to hear that you had such a positive experience during your stay. Your kind words regarding our rooms, location, and staff are greatly appreciated. It is our utmost priority to ensure the comfort and satisfaction of our guests, and we are honored to have met your expectations. We sincerely hope to have the opportunity to welcome you back for another exceptional stay in the future.Best regards,

10/10 Excellent

Benjamin

Stayed 3 nights in Mar 2024
Response from Equipo Room Mate Leo on 26 Mar 2024
Estimado Benjamin, muchas gracias por dedicarnos su tiempo y compartir su experiencia a través de Expedia.Nos alegra enormemente de que haya disfrutado de su estancia con nosotros.Esperamos volver a verle de nuevo tan pronto como le sea posible.Saludos cordiales,

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great room and helpful staff. Only minor disappointment was that there is no bar in the hotel - however plenty within a3 min walk! Also, as it's in the heart of the city there was a bit of city noise, especially at the weekend. Would definitely recommend.
Stayed 3 nights in Feb 2024
Response from Room Mate Leo´s Team. on 6 Feb 2024
Dear Nicola,Thank you for your feedback! We're delighted to hear that you enjoyed your stay at our lovely hotel and that our staff were helpful. We apologize for any inconvenience regarding the lack of a bar onsite, but we're glad you found plenty of options nearby. As for the city noise, being in the heart of the action does come with its perks and occasional drawbacks. We appreciate your recommendation and hope to welcome you back again soon!

6/10 Okay

Joost, Mercer Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While we enjoyed our stay at this hotel, coming home I discovered that the hotel was paid 2-3x times for room/services - 1 by expedia, 2 by charging our credit cards again and 3rd by charing EU debit card... I am seriously upset about being charged so many times when it should have all be covered under Expedia's initial charge for reservation.
Response from Hotel Manager on 19 Jan 2024
Dear Guest,We deeply regret the inconvenience caused and would like to express our sincere apologies for the inconvenience caused due to the installation of a new payment gateway which, unfortunately, presented unexpected errors on the day of implementation.We understand how frustrating it can be to face problems during a trip, and we want to assure you that as soon as we detected the glitches it was causing, we took immediate action to address and resolve the inconvenience it was causing.We sincerely appreciate your patience and understanding and remain at your disposal should you require any further explanation or assistance or should you wish to provide us with more details about your experience, please do not hesitate to contact us.We hope to have the opportunity to welcome you back in the future to provide you with the positive experience you expect and deserve.Yours sincerely,Miriam ExpósitoHotel Manager

10/10 Excellent

Joost, Mercer Island

Liked: Staff & service, amenities, property conditions & facilities
We had a great stay here. Breakfast was amazing and appreciated allowing us to stay as long as we needed. Thank you for wonderful hospitality!
Stayed 2 nights in Jan 2024
Response from Room Mate Leo´s Team. on 10 Jan 2024
Dear Joost, Thank you very much for sharing your experience in Room Mate Leo. We are glad knowing that you have enjoyed your stay with us. We hope that you come back as soon as possible. Best Regards.

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Not friendly and wouldnt call a taxi
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear guest,We sincerely regret the impression you gained of our staff during your stay at our hotel. As you can see, our staff is consistently rated as the best by our guests in the various reviews, so we are very sorry that you did not have that experience with us.We understand that the situation with the taxi request was not as you expected. We kindly suggested that it was more convenient to go directly to the taxi rank, as in our experience at that time you may have had to wait a considerable time for the taxi service to take your call, but of course had we known this was a problem for you we would have waited as long as necessary for them to take our call.We appreciate your feedback and are committed to improving any aspect that may affect our guests' experience. We look forward to the opportunity to welcome you back in the future and provide you with exceptional service.Yours sincerely,Miriam ExpósitoHotel Manager

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
The drain in the sink did not work. The heating systems did not work. They fixed the plumbing but never the heating system.
Stayed 2 nights in Dec 2023
Response from Room Mate Leo team on 8 Jan 2024
Dear guest,Thank you for choosing our hotel for your stay. I am sorry to hear that you had an incident during your stay, but I am glad that we were able to resolve it quickly so that you could enjoy your stay. We hope to have the pleasure of welcoming you back soon and provide you pleasant a 5 star stay.Best regards,

8/10 Good

Abdulmuttaleb

Liked: Cleanliness, staff & service, property conditions & facilities
I had very good time at the hotel and it is clean and comfortable.
Stayed 3 nights in Dec 2023
Response from Room Mate Leo´s Team. on 25 Dec 2023
Dear Abdulmuttaleb. Thank you very much for sharing your experience in Room Mate Leo. We are happy knowing, that you have enjoyed your stay with us. We hope that you come back as soon as possible. Best Regards.

8/10 Good

Nyima

Stayed 1 night in Dec 2023
Response from Room Mate Leo´s Team. on 25 Dec 2023
Dear Nyyma.Thank you very much for sharing your experience in Room Mate Leo. We are happy knowing, that you have enjoyed your stay. We hope that you come back as soon as possible. Best Regards.

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and very nice hotel overall.
Stayed 2 nights in Nov 2023
Response from Room Mate Leo´s Team. on 30 Nov 2023
Dear guest,Thank you for your message and evaluation.We are glad to know that you enjoyed your stay at Room Mate Leo.Our location in the heart of the city. It allows you to visit the city easily, we are very close to the main places of interest.We hope to see you again at Room Mate Hotels.Regards, ,Leo team.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. We ahd breakfast included and they had fruit, museli type cereal and oat milk. It was delicious. I was able to make myself some hot chocolate at night. Staff was helpful in gettin us a taxi at 6:45 a.m. and provicing a breakfast tt0 go on our second morning.
Stayed 2 nights in Nov 2023
Response from Room Mate Leo´s Team. on 28 Nov 2023
Dear guest,Thank you for rating us with a 5, which means that you really enjoyed your stay and we hope you felt nice and comfortable with us. Please, remember that it will be a pleasure to see you back in a next trip.Best regards,

10/10 Excellent

Lisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, close to a lot of shopping and walkable area.
Stayed 5 nights in Nov 2023
Response from Room Mate Leo Team on 25 Nov 2023
Dear Lisha,Thank you for your time and for sharing your experience.We're glad that you could appreciate our high cleaning standards and our central location, right in the heart of the city.Please, remember that we'll be waiting for you if you return to Granada.Best regards,

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of my favourite hotels we stayed at during our entire trip! William at the front desk was very nice. The room is comfy and the shower was so amazing after a week of traveling through places with tiny, low pressure showers. It's very clean and they provide everything you need. Super random but the body lotion smells really good haha. The location is great, central to everything but away from the noise as it's tucked away in a small alleyway.
Stayed 2 nights in Nov 2023
Response from Room Mate Leo Team on 25 Nov 2023
Dear Eileen,Thank you for your kind words and for sharing your experience. For us, every detail is important so you can feel nice and comfortable with us and we're happy to check that you appreciated them as well as our central location among other things.Please, do not hesitate in contacting us if you pay another visit to Granada. We'll be waiting for you!Best regards,

8/10 Good

Ammar

Stayed 3 nights in Nov 2023
Response from Room Mate Leo Team on 25 Nov 2023
Dear Ammar,Thank you for rating us so we can check how you felt during your stay.Please, remember that it would be a pleasure if you decide to return in a next trip to Granada.Kind regards,

10/10 Excellent

Tran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent. Got Room 118 initially which had loud mechanical humming noise above the door. Staff was kind enough to give us another room on the same level with windows to the street - there was occasional noise from pedestrians as well as garbage truck late in the night. Otherwise, the room was very spacious and newly renovated. We were told the other wing will undergo renovation in 2024. Couldn’t be happier with this hotel and this brand.
Stayed 4 nights in Nov 2023
Response from Room Mate Leo´s Team. on 20 Nov 2023
Dear Tran. Thank you very much for sharing your experience.We are glad knowing that you have enjoyed your stay in the new room , because for us the confort of our guests is essential. We hope that you come to Granada as soon as possible, we will waiting your arrival in Room Mate Leo. Best Regards.

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a good area which is near major sites and transportation stops. Our room was big comfortable and we didn't have any problems sleeping. Staff were also very accommodating.
Response from Room Mate Leo´s Team. on 15 Nov 2023
Dear Ken. Thank you very much for sharing your experience. We are glad knowing that you have enjoyed your stay with us. Thanks a lot for your kind words about our location , room and staff glad to help you 24/24. We hope that you come back as soon as possible. Best Regards.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk personnel were excellent and Martyna (I hope I am remembering her name correctly. Young woman from Ukraine originally) was absolutely outstanding/fantastic! The only downside was the AC system for the rooms were connected to the main unit instead of being individually controlled by the guest in the room and so it was warm in the room at night
Stayed 1 night in Nov 2023
Response from RM Leo's Team on 10 Nov 2023
Dear Maria, thank you very much for taking the time to share your experience with other travelers through Expedia. We are sorry for the inconvenience with AC system we would have liked to know to be able to help you and offer a solution and also we will take note of your comment in order to improve.On the other hand we are very glad that you enjoyed your stay with us and that our staff contributed to it. Your kind words will be passed on to our colleague Maryna, who will receive your feedback with great pleasure.We hope to see you again as soon as possible.Best regards,

10/10 Excellent

Moises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Loved the location! It was close to many really fun places. We had an awesome stay. Thank you!
Stayed 3 nights in Nov 2023
Response from Room Mate Leo team on 5 Nov 2023
Dear guest,Thank you for rating us with a 5, which means that you really enjoyed your stay and we hope you felt nice and comfortable with us. Please, remember that it will be a pleasure to see you back in a next trip.Best regards,

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to just about everything...Granada is a wonderful city to walk in. The hotel was lovely, the room larger than most in Europe. The staff was friendly, efficient and helpful. Would highly recommend.
Stayed 3 nights in Oct 2023
Response from Room Mate Leo´s Team. on 31 Oct 2023
Dear Guest. First of all , thank you very much for sharing your experience in Room Mate Leo. We are glad knowing, that you have enjoyed your stay with us , because for us is one of our main goals. Thanks a lot for your kind words about our location , room and staff glad to help you 24/24. We hope that you come back as soon as possible. Best Regards.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel, except for the fact that it is located in a little dark alley, which can’t be accessed by car, but still a very short walk from the main street. It was very clean, and albeit the room was very small, I had a really good sleep, which usually is my problem when I’m traveling. Highly recommend if you want a clean, safe and convenient location in Granada.
Stayed 1 night in Oct 2023
Response from Room Mate Leo team on 29 Oct 2023
Dear Michelle,Thank you for taking time in sharing your experience with us. We are happy to check that you enjoyed your stay and the most important, that you had a nice and comfortable sleep.Please, do not hesitate in visiting us in a next trip to Granada. It will be a pleasure to see you again!Best regards,

10/10 Excellent

James

Stayed 2 nights in Oct 2023
Response from RM Leo's Team on 28 Oct 2023
Dear James, thank you very much for taking the time and giving us the highest score. We are very pleased that you enjoyed your stay with us.We look forward to seeing you as soon as possible.Best regards,

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from RM Leo's Team on 26 Oct 2023
Dear Murray, thank you very much for taking the time and sharing your score. We are very pleased that you enjoyed your stay with us.We hope to see you again as soon as possible. Best regards,

10/10 Excellent

Landon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in a good location to restaurants and shopping. Take a taxi to Alhambra and very easy down hill walk back to the hotel.
Stayed 2 nights in Oct 2023
Response from Room Mate Leo´s Team. on 23 Oct 2023
Dear Landon, Thank you for taking a moment and leaving to us your comment and score.We are glad that you enjoyed your stay in Room Mate Leo.Our location in the centre area is ideal to discover Granada, we are in the heart of the city. We hope see you soon at Room Mate Hotels.Regards,

10/10 Excellent

Maria

Stayed 2 nights in Oct 2023
Response from Equipo Room Mate Leo on 11 Nov 2023
Estimada Maria. Muchas gracias por compartir su experiencia con los demás usuarios de Expedia. El feedback de nuestros clientes nos resulta de gran valor , ya que este nos ayuda a crecer en el día a día. Deseamos que regrese pronto por Leo. Un saludo.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable.
Stayed 3 nights in Oct 2023
Response from Room Mate Leo team on 20 Oct 2023
Dear guest,Thank you so much for your review.We are happy to check that you enjoyed your stay with us.We hope to see you back soon.Best regards

6/10 Okay

David, Wallingford

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but modern and clean. Even my brother's deluxe room was small. Breakfast was terrible, from the cold eggs to the weak coffee. The staff were wonderful and very helpful.
Stayed 2 nights in Oct 2023
Response from Miriam Expósito on 16 Oct 2023
Dear guest,Thank you very much for taking the time to write a review about your stay in our accommodation. The comments of our guests are very important to us, as they help us to improve every day.I am sorry that the rooms you were allocated were not to your liking due to the dimensions. We would have been delighted to hear of your dissatisfaction during your stay, as we would have been happy to offer you another, quieter room type, as your comfort is our top priority.On the other hand, I would like to take this opportunity to tell you that, in a short period of time, we will be moving our breakfast buffet to a much larger and more comfortable space for all our guests, providing it with a greater variety of products and more staff.On the other hand, I am glad to hear that you enjoyed the friendliness of our reception team, who strive daily to make sure that our guests enjoy their stay in this wonderful city.I hope you can give us another opportunity in the future, when I am convinced that we will be able to offer you a completely satisfactory stay.Best regards,Miriam ExpósitoHotel Manager

10/10 Excellent

Kevin, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at an excellent location.
Stayed 2 nights in Oct 2023
Response from RM Leo's Team on 14 Oct 2023
Dear Kevin, thank you very much for taking the time to share your experience through Expedia. We are very glad that you enjoyed your stay with us and that you found our privileged location in the heart of the city useful.We look forward to seeing you again as soon as possible. Best regards,

10/10 Excellent

Gail

Travelled with family
The staff is hard working, patient, friendly and very helpful. The room was comfortable and cleaned so nicely every day. The breakfast buffet was plentiful with a good variety, including juices, meats, eggs, breads, sweets, nuts and coffees.
Stayed 2 nights in Oct 2023
Response from Equipo Room Mate Leo on 27 Oct 2023
Dear Gail,Thank you so much for your kind review and for noticing that we work hard every day to do our job and offer you the best service possible.We are very happy to check that you enjoyed your stay including a nice and comfortable room and a tasty breakfast, perfect for starting the day.Please, don't forget that it will be a pleasure to see you back if you visit Granada again.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Room Mate Leo´s Team. on 13 Oct 2023
Dear guest,Thank you for taking a moment and leaving us your review.We are glad to have received your visit.We hope to welcome you very soon at Room Mate Hotels.

10/10 Excellent

Drisana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great but the hotel is a little dark inside. The breakfast was not appealing.
Stayed 3 nights in Sep 2023
Response from Room Mate Leo´s Team. on 11 Oct 2023
Dear guest, thank you for taking a moment and leaving your comment and score. We hope see you soon at Room Mate Hotels.Regards,

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 2 nights in Sep 2023
Response from Room Mate Leo´s Team. on 30 Sept 2023
Dear guest, thank you for taking a moment and leaving your comnet and score.we hope see you soon at Room Mate Hotels.Regards,

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stay one night. The staff was very professional and courteous. Always ready to help and recommend any place to eat or go. We definitely will return to this Hotel in the future and strongly recommend.
Stayed 1 night in Sep 2023
Response from Room Mate Leo team on 29 Sept 2023
Dear guest,Thank you so much for your kind words. It's a pleasure to check that you enjoyed your stay with us and see that we could help you enjoy also the city.Please, don't forget that we'll be waiting for you if you come back to Granada.Best regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great property in a great location
Stayed 4 nights in Sep 2023
Response from Room Mate Leo´s Team. on 16 Sept 2023
Dear James, Thank you for taking a moment and leaving to us your comment and score.We are glad that you enjpyed your stay in Room Mate Leo.Our location in the centre area is ideal to discover Granada.We hope see you soon at Room Mate Hotels.Regards, Leos Team

10/10 Excellent

Jennifer

Liked: Amenities
Fantastic location. Hop on hop off train at door step. Also two nice cafes. A little hard to find as traffic cannot reach , as the hotel is in the middle of walking malls but well worth the search. Solo woman traveller felt very safe. Fantastico hotel!
Stayed 2 nights in Sep 2023
Response from Room Mate Leo Team on 11 Sept 2023
Dear Jennifer,Thank you for sharing your stay! We are very glad to know that you enjoyed your stay in our central location, close to everything that you need. We hope we will see you again in the future.Regards from Leos team

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación y excelente de propiedad
Stayed 2 nights in Aug 2023
Response from Room Mate Leo´s Team. on 6 Sept 2023
Estimado Luis, muchas gracias por dedicarnos su tiempo y compartir su experiencia a través de Expedia. Nos alegra de que haya disfrutado de su estancia con nosotros. Esperamos verle de nuevo tan pronto como le sea posible. Saludos cordiales,

10/10 Excellent

Roland

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were exceptionally helpful, particuarly Rafa who resolved an issue we had with our room - noisy due to the air conditioning generator and he resolved this completely to our satisfaction. Recommend this hotel, the staff & especially Rafa!!
Stayed 1 night in Aug 2023
Response from RM Leo's Team on 2 Sept 2023
Dear Roland, thank you very much for taking the time to share your experience through Expedia.We are very pleased that you enjoyed your stay with us. We appreciate that you mentioned our colleague as it's the goal of every person in our team to help and contribute to make your stay as nice and comfortable as possible. We hope to see you again as soon as possible. Best regards,

10/10 Excellent

Ramon

Stayed 1 night in Aug 2023
Response from Room Mate Leo´s Team. on 21 Sept 2023
Dear Ramon. Thank you very much for sharing your experience. We are glad knowing, that you have enjoyed your stay , for us is one of our main goals. We hope that you come back as soon as possible. Best Regards.

10/10 Excellent

Yuan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and stylish room - Ana gave me a nice room. The room is clean and lots of small touches like free biscuits, written greeting cards. Mirrors are cute too
Stayed 2 nights in Aug 2023
Response from RM Leo's Team on 30 Aug 2023
Dear Yuan, thank you very much for taking the time to share your experience and rating with other travelers. We are very glad that you enjoyed your stay and that you liked the room assigned by our colleague Ana. We are also very happy to know that all the details in the room were to your pleasure. We hope to see you again as soon as possible. Best regards,

10/10 Excellent

Jose

Stayed 1 night in Aug 2023
Response from Equipo Room Mate Leo on 8 Sept 2023
Estimado Jose. Muchas gracias por compartir su valoración a través de Expedia. Nos alegra saber que su estancia ha sido satisfactoria , ya que ese es uno de nuestros objetivos. Deseamos tenerle de nuevo entre nosotros, tan pronto como le sea posible. Un saludo.

6/10 Okay

Sabrina

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed with the room too small, no coffee machine, no breakfast available at the hotel without previous reservation. Shower very small. Mini bar OK. Location good.
Stayed 4 nights in Jul 2023
Response from Hotel Manager on 8 Aug 2023
Dear Guest,First of all, I would like to thank you for taking the time to write a review about your stay at Room Mate Leo. For us, the comments of our guests are very useful, as they help us to improve our service every day.I am sorry to hear that your stay at our hotel was not up to your expectations. For us, the comfort of our guests is the highest priority and, therefore, had we known that the room assigned was not to your liking, we would have made every effort to offer you any other type of room available in which you would feel more comfortable.Please note that in the standard category you booked, the kettle service is free of charge and upon request. Please do not hesitate to request it if you visit us again on another occasion.I take this opportunity to tell you that we will soon move our breakfast to a much larger space and will provide it with an even greater variety, leaving at this time to be necessary to book breakfast in advance for all our guests. On the other hand, I am glad that you enjoy the variety of our minibar service, as well as the central location of our hotel, located in the historical and commercial center of the city. Undoubtedly, a good starting point to get to know the city on foot, without the need to use any transportation.I hope you can give us another opportunity in the future, in which I am convinced that we will be able to offer you the completely satisfactory stay that we would have liked to offer you on this occasion.Best regards,Miriam ExpósitoHotel Manager

10/10 Excellent

Jairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstandingly situated and graced with an incredibly amiable and accommodating staff. A heartfelt appreciation goes out to all staff manning the front desk for their support by fulfilling all our needs throughout our stay.
Stayed 3 nights in Jul 2023
Response from Room Mate Leo´s Team. on 12 Aug 2023
Dear Jairo, thank you very much for taking the time to share your experience with other travelers through Expedia. We are very pleased that you enjoyed your stay with us. We hope to see you again as soon as possible. Best regards,

10/10 Excellent

Islam, Verdun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Equipo Room Mate Leo on 14 Jul 2023
Estimado Islam, muchas gracias por dedicarnos su tiempo y compartir su valoración a través de Expedia.Nos alegra enormemente de que haya disfrutado de su estancia con nosotros.Esperamos verle de nuevo tan pronto como le sea posible.Saludos cordiales.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Jul 2023
Response from RM Leo's Team on 10 Jul 2023
Dear Jennifer, thank you very much for taking the time to share your experience with other travelers through Expedia. We are very pleased that you enjoyed your stay with us. We hope to see you again as soon as possible. Best regards,

6/10 Okay

Mark, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
The room was minuscule, lacked a desk or table of any description, had no view (other than the next door building which was just a few feet away), had zero dining options, and had merely ordinary room and bathroom. Wildly over-priced and way too expensive for what was offered.
Response from Miriam Expósito on 12 Jul 2023
Dear Guest,First of all, I would like to thank you for taking the time to write a review about your experience in our accommodation, as the comments from our guests help us to improve our service every day.I am very sorry to hear that the room you were allocated was not to your liking. We would have loved to hear about this during your stay, as it would have been our pleasure to offer you any other room type available, as our guests' comfort and satisfaction is our top priority.Regarding your comment about the dining options, please note that, as you can see in the information about the hotel, we do not have a restaurant. However, we do have 3 room service options for our guests, as you can see in the information you found on the QR in your room.I hope you can give us another opportunity in the future, when I am sure we will be able to offer you the completely satisfactory stay that we would have loved to give you on this occasion.Best regards,Miriam ExpósitoDirector

10/10 Excellent

Barbara M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Equipo Room Mate Leo on 21 Jun 2023
Estimada Barbara, muchas gracias por dedicarnos su tiempo y compartir su valoración con otros viajeros.Estamos encantados de saber que haya disfrutado de su estancia con nosotros. Esperamos verle tan pronto como le sea posible.Saludos cordiales,

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Jun 2023
Response from Room Mate Leo´s Team. on 14 Jun 2023
Dear Jennifer. First of all thank you very much for sharing your experience. We hope that you come back as soon as possible. Best Regards.

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
No parking on site. Small rooms without windows. Poor ventilation. Shower was nice & big. Free coffee was good.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 12 Jun 2023
Dear Guest,First of all, I would like to thank you for taking the time to write a review about your stay at our accommodation. For us, the comments of our guests are very important, as they help us to improve our service every day.Please note that we have rooms of different sizes depending on the category assigned, as well as commenting that all of them have a window or balcony. In any case, we would have been delighted to know that the room you were assigned was not to your liking, as for us the comfort of our guests is the highest priority and, therefore, we would have made every effort to offer you any other type of room that would meet your expectations.We are also glad that you enjoyed the comfort of our showers and our free coffee, tea and herbal tea service in the afternoon.I hope you will give us another opportunity in the future, when I am sure we will be able to offer you a completely satisfactory stay.Best regards,Miriam ExpósitoDirector

8/10 Good

Paige

Stayed 1 night in Jun 2023
Response from Room Mate Leo´s Team. on 14 Jun 2023
Dear Paige. First of all thank you very much for sharing your experience. We hope that you come back as soon as possible. Best Regards.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very nice but a little dark for my taste.
Stayed 3 nights in May 2023
Response from Room Mate Leo team on 3 Jun 2023
Dear Mary. First of all thank you very much for sharing your experience. We are sorry about the inconveniences with the room lightning , please dont forget that we are 24/24 glad to help you in whatever you need. We hope that you com back as soon as possible. Best Regards.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Granada hotel
The staff was super nice and professional. Breakfast was very good and had lots of options. Our room was very nice, enjoyed the bathtub which u don't always see. My only issue was how small the room was, there was no room for 2 suitcases and barely any room to walk around the bed.
Stayed 3 nights in May 2023
Response from Room Mate Leo´s Team. on 28 May 2023
Dear Susan,First of all , thank you very much for sharing your experience in Room Mate Leo. For us the feedback of our guests is very important, because it helps us to grow day by day.We are glad to know that you felt at home and that our reception staff has contributed in part to this. We look forward to seeing you again as soon as possible. Best regards,