Upon arrival, we checked in, received our keys and proceeded to our room. Someone was already checked into the room and it scared all parties involved. We returned to the lobby and received keys to the room next door that room. We returned to floor of the new room and discovered that the room was dirty and had not been cleaned. We returned to the lobby to get ANOTHER room. The clerk was amazing through the entire process--and apologetic. Thank goodness he checked the room before we finally checked in. On the way to the new room, the lights had not been turned on for the guests. I slipped and fell off the bottom step. Just could not see anything with no lights. Once we got checked in to our final room, things were ok. There as a dank smell of mildew/mold. We aired out the room and got a good night of rest. I hope that this was a one time thing and that things can be figured out for others in the future.