2/10 Terrible
Jaelynn
Travelled with partner
28 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a horrible experience and wouldn't recommend this place to anyone. When we checked into our room, we found it still dirty from the previous guests. The cleaning staff said it wouldn't take long to clean, but I noticed they didn't bring in new bed sheets and blankets. Instead, they reused the ones from the last person. They cleaned the room in 5 minutes, and when I asked if they changed the sheets, they said no. I requested that they change the sheets due to stains, but they never returned them.
I asked the front desk lady to request another room because of the poor cleaning, but she refused and said she would inform the cleaning staff. However, the cleaning staff only spoke Spanish and didn't understand her instructions.
I paid $500 for a two-night stay, but the room had no shower head, just a pipe sticking out of the wall. The bed was in poor condition, with one side having no springs, and the mattress and box spring were stained.
This experience was unacceptable for the price paid. I will not be returning here and will be more cautious about trusting online reviews in the future. Due to the terrible service, we ended up leaving a day early.
Jaelynn
Stayed 2 nights in May 2024