2/10 Terrible
Jodie J.
21 Jun 2023
Disliked: Cleanliness, communication
Do not recommend
I’ll get right to the point.When we pulled out one of the sofa sleepers the sheet had what looked like Cheeto dust and cookie crumbs all over it.There’s no way housekeeping thought that was clean.Dishes in the cupboard were dirty.The upstairs shower had hair in it.The refrigerator was dirty and the drawers’ plastic handles were broken off and had sharp edges.We also noticed the downstairs was freezing and the upstairs was roasting, so we checked the thermostats and saw it was about 80 upstairs even though the AC unit was set at 71.We called for maintenance who told me they’d be there in 2-4 hours (I had to call several times during our week stay and everything takes 2-4 hours to address).So I stayed up late waiting for them and finally went to bed at midnight without hearing anything.This all happened Day 1.Two people sleeping downstairs had asthma and had to use their inhalers and came upstairs about sunrise because it was so cold downstairs.Concerned for the asthmatic family members,I called maintenance again and they said 2-4 hrs. Then the satellite on the TV went out so we didn’t have TV.4 hrs later the maintenance man showed up,who spoke very little English, who said the unit wasn’t big enough to cool both floors.Due to having asthmatic guests, we called the manager who said he’d move us to another cabin by nighttime but then ghosted us the rest of the week.That was day 2.The TV was out for 3 days because of trouble with the line.Lots of $ for terrible lodging/guest care
Jodie J.
Stayed 7 nights in Jun 2023