Exterior
Check availability

Reviews of Microtel Inn & Suites by Wyndham Gatlinburg

2 out of 5
Microtel Inn & Suites by Wyndham Gatlinburg
211 Historic Nature Trl, Gatlinburg, TN

Reviews

6.8
Rating 10 - Excellent. 256 out of 1004 reviews" "
Rating 8 - Good. 268 out of 1004 reviews" "
Rating 6 - Okay. 206 out of 1004 reviews" "
Rating 4 - Poor. 130 out of 1004 reviews" "
Rating 2 - Terrible. 144 out of 1004 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, breezy, & affordable. Perfect for one night getaway.
Stayed 1 night in Mar 2024
Response from Manager on 17 Apr 2024
Dear guest,Thanks for comments

4/10 Poor

Connie

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
it was in walking with dist
Stayed 2 nights in Mar 2024
Response from Manager on 6 Apr 2024
Dear guest,Thanks for comments

2/10 Terrible

Debra, Florence

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected the cleanliness of this facility to be a lot better than it was. Corners were filthy. The carpets were filthy. The doors are filthy. The smell from a water leak from the boiler room. On the 1st floor the carpet was filthy. They didn't even put a fan down to dry the place. And it's stunk. I will not stay there again. I expect a whole lot better from the name of this place. If it's Windham, I cannot believe how filthy and nasty the building was.. I know it's an old building, but the upkeep is horrible. I went there for my birthday. The staff sleep in the chair and. The breakfast bar was completely ridiculous. There's no decent food at all. Disgusting i'm disgusted with this place.
Stayed 3 nights in Mar 2024
Response from Manager on 5 Apr 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

6/10 Okay

Garrett

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Bed bugs. Small outdated hotel. Never saw any staff, a good thing actually.
Stayed 2 nights in Mar 2024
Response from Manager on 31 Mar 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

6/10 Okay

Jackie

Travelled with partner
Disliked: Staff & service, amenities
Close to downtown
Stayed 3 nights in Mar 2024
Response from Manager on 31 Mar 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

2/10 Terrible

John

Stayed 3 nights in Mar 2024
Response from Manager on 21 Apr 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but comfortable, showing some age. Ideally located as the Main Street was about a block's walk, the hotel is across from the Convention Center. No problems. The faucets for the shower (rm 302) need to be replaced as the valves aren't working well. Check in and out was easy, use of th internet passwords was explained on check in. I would go back.
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Dear guest,Thanks for comments

4/10 Poor

Billy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty rough older rooms. No coffee in rooms. Loud all night. Not any security measures. Open elevator fro outside and can come to any floor. Was very convenient location though. Able to walk to any area on the strip easily. Easy parking areas.
Stayed 3 nights in Mar 2024
Response from Manager on 17 Mar 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

6/10 Okay

William

Travelled with group
Disliked: Amenities
The room was small but sufficient, the AC worked well and the water was very hot. The linens were clean. A decent, basic room. I personally didn't eat the breakfast but it looked pretty weak. Great location for a convention. Overall, if you are looking for the bare-bones room, this is it.
Stayed 3 nights in Mar 2024
Response from Manager on 5 Mar 2024
Respected Guest, Thank you for choosing Microtel Inn for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Small room. Clean and comfortable. Good basic option. Good price. Great location. Its not the ritz and don't bother with the breakfast. Plenty of good breakfast places nearby. Free parking in downtown Gatlinburg!
Stayed 3 nights in Mar 2024
Response from Manager on 5 Mar 2024
Dear guest,Thanks for comments

2/10 Terrible

Rocky

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room itself was not bad, small but not bad. The heater didn't work. The bathroom was filthy. Black mold in the corners excessive black mold behind the shower hot and cold handles. Tub drain plug didn't work & was rusted out. Sink was cracked. Floor of bathroom was filthy in every corner and ceramic tile grout was black with stain & dirt. Bathroom door handle didn't work either. Hot water dispenser in breakfast area dispensed rusty water. Continental breakfast was very limited. Don't stay here pay the extra money and pick another place stay.
Stayed 2 nights in Feb 2024
Response from Manager on 2 Mar 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

4/10 Poor

Mia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place don’t even have a microwave and the room the tv is old ash let’s not forget the lights are old in isn’t good for a person with epilepsy cause they flicker rapidly and it takes the hot water a long time to heat up the sheets where disgusting honestly won’t let my dog sleep here.
Stayed 3 nights in Dec 2023
Response from manager on 17 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from manager on 13 Feb 2024
Dear guest,Thanks for comments

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from manager on 13 Feb 2024
Dear guest,Thanks for comments

6/10 Okay

Jennifer

Toilet seat was about to come off, called to get it fixed, never did, we ended up staying another night after cheer comp but got hotel right down the road for same price n king size
Stayed 1 night in Feb 2024
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast was a joke. Little Debbie snacks, cheap granola bars and oatmeal packets. Coffee was horrible as well, not real, it was o e of those machines.
Stayed 2 nights in Jan 2024
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

6/10 Okay

Steven

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Good and bad
Stains on the pillows and blankets. Smelled like feet. Bed was comfortable enough and water pressure in the shower was awesome. Workers tried to come in a few times even though we had a “do not disturb” on the door. They didn’t even knock. Just opened the door.
Stayed 3 nights in Jan 2024
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
The sheets were dirty when we got ready for bed.
Stayed 3 nights in Dec 2023
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

4/10 Poor

Carla

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I arrived at shift change and the person at the desk said she was leaving and I would have to wait on the lady that was coming up the hall. Person #1 just left me standing there. Lady #2 was nice but seemed very tired. She put us in the wrong room 4 people-1 bed. She first told me there was nothing she could do about it if I booked through a third party and I would have to contact them. She kept insisting that was the room on my reservation until I showed her my confirmation that clearly stated 2 queen beds and showed the higher price I had paid. She said she would need to “work her magic” to fix it and for us to bring all our stuff back down to the front desk. I asked if we were going to be placed on the first floor, because if not the rest of the family could just wait on second floor- especially since my husband has a bad back and can’t walk far. She repeated that we needed to bring our stuff back down. At that point my husband was in excruciating pain and not very happy. He got down first and spoke to her about the situation. I don’t know what he said to her but she was raising her voice to him and saying not to talk to her about pain because she lived with it every day and if he didn’t stop being ugly to her she was going to call the police. When she finally found another room she said “he’s really not gonna like this but oh well”. It was another room on the second floor all the way down the hall from where we just came from. I would have left if it wasn't so late.
Stayed 1 night in Jan 2024
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

4/10 Poor

Summer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dated. The room was not very clean. Walls are thin and did not shut out noise very well. However, the room did have good heating. Their breakfast was also scimpy, and there was some mold in the food I got.
Stayed 2 nights in Jan 2024
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

2/10 Terrible

Crystal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this was horrific. I have pictures that is mind blowing. all the drains in bathroom were clogged and DISGUSTING stuff would come out of drains. There was DOG food all over the floor. BOOGERS on the pillows. I truly cannot believe this place is still in business. Nats all in the kitchen. It’s truly sad. Good location, but Will absolutely never return.
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

6/10 Okay

Felicia

Stayed 2 nights in Jan 2024
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

8/10 Good

Jennifer, Sailisbury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was smaller than we thought but the price was fair and the location was perfect for walking everywhere we wanted to go.
Stayed 2 nights in Jan 2024
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

8/10 Good

Traci

Stayed 2 nights in Jan 2024
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

2/10 Terrible

rebecca

Travelled with group
Disliked: Property conditions & facilities
Run!!! Very dirty, bugs crawling on walls.
Stayed 2 nights in Jan 2024
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

10/10 Excellent

Thad

Liked: Cleanliness
Response from manager on 17 Feb 2024
Dear guest,Thanks for comments

6/10 Okay

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Was easy to walk to all the attractions.
Stayed 4 nights in Dec 2023
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

6/10 Okay

Lucy

Liked: Cleanliness, staff & service, room comfort
Breakfast was poor, only cereal and few pack of oatmeal.
Stayed 4 nights in Jan 2024
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

2/10 Terrible

jean

Liked: Staff & service
Disliked: Cleanliness
I’m finding a lot hair in the tower and around the room
Stayed 2 nights in Dec 2023
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

2/10 Terrible

Amber

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole building is absolutely run down. Elevator is terrifying, the free breakfast is granola bars and cereal, every inch of the building is disgusting covered in dirt and grime and who knows what else. Mold in the bathrooms. Our Room didn’t even look like it was cleaned with how dirty our floors were, food on shelves, dust and mold etc. Also, forget about a modern A/C. It’s hot/cold high/low. Along with the mold and dust blowing out of it.
Stayed 3 nights in Dec 2023
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

6/10 Okay

Matt

Stayed 1 night in Dec 2023
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

2/10 Terrible

Wilma

Travelled with family
Disliked: Cleanliness, property conditions & facilities
3rd floor door to the stairs was kicked out per housekeeping and covered in plastic. Where cool air was in the hallway.Have photos if you want. Bathroom tub nobs were molded. Carpet was dirty. Will not be staying at this hotel again.
Stayed 1 night in Dec 2023
Response from manager on 7 Jan 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

6/10 Okay

Hagan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not the greatest or worth the money
The room was outdated and not the cleanest, the beds were uncomfortable and the hotel itself could have been in much better shape. For the price of the room per night I expected much better room and hotel conditions.
Stayed 2 nights in Dec 2023
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from manager on 1 Jan 2024
Dear guest,Thanks for comments

2/10 Terrible

Juan, Lafayette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on 1 Jan 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 4 nights in Dec 2023
Response from manager on 1 Jan 2024
Dear guest,Thanks for comments

8/10 Good

Carlos

Travelled with family, Travelled with family and small children
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from manager on 1 Jan 2024
Dear guest,Thanks for comments

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from manager on 1 Jan 2024
Dear guest,Thanks for comments

2/10 Terrible

Moises, Porter

Stayed 2 nights in Dec 2023
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from manager on 1 Jan 2024
Dear guest,Thanks for comments

6/10 Okay

Lori

Travelled with partner
The room itself was good .location to main road was awesome checking in was good the lady was very kind All staff were friendly enough Didn’t really go out of there way Walked in to find one sleeping on the counter,didn’t want to disturb I get is quiet this time of year best practice would be maybe a bell and a back room to doze off
Stayed 2 nights in Dec 2023
Response from manager on 1 Jan 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Average
The lady at the front desk was very friendly and the location is perfect if you are wanting to do things in Gatlinburg. But that's the nicest thing I can say about the hotel. It's older and needs renovation. The cleanliness is not great. But if you're just looking for a place to lay your head for a night, then it will do the job.
Stayed 1 night in Dec 2023
Response from manager on 1 Jan 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place for the money. Not perfect but the location is good.
Response from manager on 13 Feb 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

10/10 Excellent

Keith, Seneca

Travelled with partner
Stayed 1 night in Dec 2023
Response from manager on 1 Jan 2024
Dear guest,Thanks for comments

4/10 Poor

Christie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Holes in the wall, shower wouldn’t drain. Sheets were dirty. Parking was a hastle.
Stayed 2 nights in Dec 2023
Response from manager on 1 Jan 2024
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, reasonably priced
Stayed 3 nights in Dec 2023
Response from manager on 1 Jan 2024
Dear guest,Thanks for comments

8/10 Good

cindy

Stayed 3 nights in Dec 2023
Response from manager on 1 Jan 2024
Dear guest,Thanks for comments

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from manager on 1 Jan 2024
Dear guest,Thanks for comments