Gateway Hotels, Austin

"Great location, Blanca the front desk clerk was great too. But the room smelled horribly of mold and who-knows-what-else. The property in general was in very bad shape. Pool was the main reason we booked it, but it was too dirty to swim in."

"Great"

"Great customer service, super clean, and comfortable. "

"Nice hotel in downtown and 5 min walking to Capitol. Beautiful swimming pool. Parking is expensive. On Sunday parking in the streets is free"

"Very convenient to the Moody Center."

"I stayed at this hotel for 6 days, and overall, my experience was not very satisfactory. First, the hotel does not provide cleaning service proactively. During my entire stay, I barely received any housekeeping service（ I know they say will do it every 7 days , but still quite different from other ) The front desk staff were generally okay in terms of attitude. However, the noise level in the hotel was very poor. I could hear frequent dog barking from the hallway, which made it difficult to rest. Another unpleasant experience was that I was woken up by a phone call from the front desk in the afternoon. They told me that a guest downstairs had complained about noise, saying I was jumping in my room. In reality, I was asleep at that time. This suggests that the staff did not verify the situation themselves and simply relied on the complaint without checking. Overall, I would not recommend this hotel."

"What a gorgeous hotel and property! It is an absolute destination whether on business travel, travel with family, or visiting Austin on holiday. We were first greeted by the extremely kind front desk reception Alexis (March 2026) who was so helpful and offered us an early check in and a beautiful view higher floor room! Her hospitality set the tone for our lovely stay. The hotel room was so spacious, large bathroom and rain shower, and comfortable beds! We also spent a whole day enjoying the blissful spa amenities (amazing massage and whirlpool room) and ended the day at the beautiful outdoor pool. Overall, it was such a wonderful stay! We highly recommend The Fairmont Downtown Austin to anyone for a memorable stay! "

"Ok"

"nice breakfast! good location. "