Exterior

Reviews of Claregalway Hotel

4 out of 5
Claregalway Hotel
Claregalway Village, (Junction of N17 and N18 routes), Galway, Galway

Reviews

9.0

Wonderful

Rating 10 - Excellent. 555 out of 913 reviews" "
Rating 8 - Good. 278 out of 913 reviews" "
Rating 6 - Okay. 54 out of 913 reviews" "
Rating 4 - Poor. 20 out of 913 reviews" "
Rating 2 - Terrible. 6 out of 913 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is dated, shabby. Public areas are not particularly clean. Dirty carpets on hallways, fixtures and fittings are shabby and need replacing. Entrance not very welcoming - hard to spot where the entrance into the hotel was. Kettle in the room was leaking and caused the trip switches to short. Smoke alarm in the room was covered with a plastic bag - serious breach of fire regulations. We removed the bag covering the detector. Room overlooked a dilapidated old rooftop garden that was slowly rotting and falling apart - not very pleasant to look at. Certainly not to 4* standard. Hotel could use a complete overhaul and some investment. I wouldn’t return.
Stayed 1 night in May 2024
Response from Kind Regards, Reception Team on 13 May 2024
Thank you for sharing your feedback with us. We deeply regret to hear about your disappointing experience during your recent stay. Your comments have been noted and will be addressed with our management team promptly to ensure such issues are rectified. We sincerely apologize for falling short of your expectations and hope to have the opportunity to welcome you back in the future, where we aim to provide an improved experience reflective of our standards.

8/10 Good

Sally

Liked: Staff & service
Disliked: Amenities
Not too impressive with the view of the room we stayed in, the bathroom sink is clogging while at use, and the smells of the room is not good either, it’s like you’re at the hospital.
Stayed 2 nights in May 2024
Response from Kind Regards, Reception Team on 7 May 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for future guests. Thank you for bringing this to our attention.

6/10 Okay

Vincent

Travelled with family
Disliked: Amenities, property conditions & facilities
Minimal Amenities in room (only hand soap and a shower cap), one of the mattresses needed to be replaced long before our stay.
Stayed 3 nights in Apr 2024
Response from Kind Regards, Reception Team on 7 May 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We'll address the issues you mentioned regarding the amenities and the mattress promptly to ensure a better experience for our future guests.

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property is 15 minutes from downtown Galway but is an easy drive.
Stayed 1 night in Apr 2024
Response from Warm Regards, Reception Team on 22 Apr 2024
Thank you for your review! We're delighted to hear that you found our property's location convenient for accessing downtown Galway. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The presidential suite is fantastic
Stayed 1 night in Apr 2024
Response from Warm Regards, Reception Team on 15 Apr 2024
Thank you for the fantastic rating! We look forward to serving you again soon!

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Warm Regards, Reception Team on 2 Apr 2024
Thank you for the fantastic rating! We look forward to serving you again soon!

8/10 Good

Deepak

Liked: Cleanliness
Our ClareGolway stay was great. Hotel ambiance was very nice, we enjoyed live music in their bar, and lovely breakfast in the morning. Room was also very spacious. Overall very good hotel experience.
Stayed 1 night in Mar 2024
Response from Warm Regards, Reception Team on 4 Mar 2024
Thank you for your wonderful feedback! We're delighted to hear that you had a great stay with us and enjoyed our ambiance, live music, breakfast, and spacious rooms. We look forward to welcoming you back soon!

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for weekend
Very good hotel, close to Galway, we enjoyed sauna and jacuzzi Room was big and everything new
Stayed 1 night in Feb 2024
Response from Kind Regards, Reception Team on 19 Feb 2024
Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay with us and made the most of our amenities, including the sauna and jacuzzi. We strive to provide a comfortable and modern experience for all our guests, and we're delighted that you found the room spacious and well-equipped. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Rajveer

Stayed 1 night in Feb 2024
Response from Kind Regards, Reception Team on 19 Feb 2024
Thank you for the fantastic 10/10 rating! We look forward to serving you again soon!

10/10 Excellent

Ceira

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from Kind Regards, Reception Team on 12 Feb 2024
Thank you for the fantastic rating! We look forward to serving you again soon!

8/10 Good

Michelle

Stayed 1 night in Feb 2024
Response from Kind Regards, Reception Team on 12 Feb 2024
Thank you for your feedback! If there's anything we can do to turn that 8 into a perfect 10 next time, please don't hesitate to let us know. We look forward to serving you again soon!

8/10 Good

Ava

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean with great a lovely swimming pool
Stayed 1 night in Feb 2024
Response from Kind Regards, Reception Team on 7 Feb 2024
Thank you so much for your kind review! We're delighted to hear that you found our facilities comfortable and clean, and that you enjoyed our lovely swimming pool. We strive to provide a relaxing and enjoyable experience for all our guests, and we're thrilled that we could meet your expectations. We look forward to welcoming you back again soon!

8/10 Good

Miroslaw

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kind Regards, Reception Team on 7 Feb 2024
Thank you for your feedback! If there's anything we can do to turn that 8 into a perfect 10 next time, please don't hesitate to let us know. We look forward to serving you again soon!

10/10 Excellent

Islammiyah

Stayed 1 night in Jan 2024
Response from Kind Regards, Reception Team on 6 Feb 2024
Thank you for the fantastic 10/10 rating! We look forward to serving you again soon!

6/10 Okay

Blathnaid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff were helpful. The staff including the waiter in the restaurant were very friendly. However, I had requested a room in a quiet part of the hotel but found out by 10 pm that we were just above where a band was playing. This was dispappointing as the music continued until midnight and we had an early start (7am)
Stayed 1 night in Jan 2024
Response from Best regards, Reception Team on 30 Jan 2024
Thank you for sharing your feedback with us. We're delighted to hear that our reception staff and restaurant team left a positive impression. However, we sincerely apologize for the inconvenience you experienced with the noise disturbance. Your comments are valuable, and we'll address this issue to ensure a more enjoyable stay for our guests in the future. We appreciate your understanding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kind Regards, Reception Team on 15 Jan 2024
Thank you for the fantastic 10/10 rating! We look forward to serving you again soon!

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodation
Stayed 1 night in Jan 2024
Response from Kind Regards, Reception Team on 15 Jan 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Donalda

Stayed 1 night in Jan 2024
Response from Kind Regards, Reception Team on 8 Jan 2024
Thank you for the fantastic 10/10 review! We look forward to serving you again soon!

10/10 Excellent

Anna

Stayed 1 night in Jan 2024
Response from Warm Regards, Reception Team on 8 Jan 2024
Thank you for the fantastic 10/10 review! We look forward to serving you again soon!

8/10 Good

Andrea

Stayed 1 night in Dec 2023
Response from Kindest regards, Reception Team on 3 Jan 2024
Thank you for your lovely review.

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kindest regards, Reception Team on 3 Jan 2024
Thank you for your lovely review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed an Overnight, Very clean and nothing to complain.
Stayed 1 night in Dec 2023
Response from Warm Regards, Reception Team on 3 Jan 2024
Thank you for your kind words! We're delighted to hear you had a pleasant stay and found everything clean. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kindest regards, Reception Team on 3 Jan 2024
Thank you for your lovely review.

10/10 Excellent

Verified traveller

Travelled with family
Stayed 2 nights in Dec 2023
Response from Kindest regards, Reception Team on 3 Jan 2024
Thank you for your lovely review.

10/10 Excellent

Luiz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kindest regards, Reception Team on 3 Jan 2024
Thank you for your lovely review.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kindest regards, Reception Team on 3 Jan 2024
Thank you for your lovely review.

10/10 Excellent

Cathal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kindest regards, Reception Team on 3 Jan 2024
Thank you for your lovely review.

10/10 Excellent

JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family weekend
A lovely hotel, with greta facilities and food. Highly recommend it for a family stay.
Stayed 2 nights in Nov 2023
Response from Warm regards, Reception Team on 3 Jan 2024
Thank you for your kind words! We're delighted to hear you enjoyed your stay and appreciated our facilities and food. We look forward to welcoming you and your family back soon!

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Kindest regards, Reception Team on 3 Jan 2024
Thank you for your lovely review.

10/10 Excellent

Beverly J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Best regards, Reception Team on 3 Jan 2024
Thank you for your positive review! We're delighted to hear that you found our establishment very clean. We look forward to serving you again soon!

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great value, great location
We were very pleasantly surprised when we arrive to this hotel. It was one of the cheaper options in the area and very nice. It was a convenient location, close to amenities and also sightseeing opportunities.. The hotel room was clean and spacious. Staff was friendly.
Stayed 1 night in Oct 2023
Response from Warm regards, Reception team on 3 Jan 2024
Thank you for your delightful review! We're thrilled to hear that you had a pleasant stay and enjoyed our clean, spacious rooms, convenient location, and friendly staff. We appreciate your positive feedback and hope to welcome you back soon!

10/10 Excellent

Damien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kind Regards, Reception Team on 6 Nov 2023
Thank you so much for taking the time to give us this kind rating. We are delighted to see you enjoyed your stay here at the Claregalway Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing family stay
A refreshing few days. We enjoyed everything. Room, food, swimming pool.
Stayed 2 nights in Oct 2023
Response from Kind Regards, Reception Team on 6 Nov 2023
Thank you so much for your wonderful review! We're thrilled to hear that you had a refreshing and enjoyable stay with us. It's always our goal to provide top-notch service and amenities, and we're delighted that you loved your room, our delicious food, and the swimming pool. We look forward to welcoming you back for another fantastic experience in the future!

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kind Regards, Reception Team on 2 Nov 2023
Thank you so much for taking the time to give us this kind rating. We are delighted to see you enjoyed your stay here at the Claregalway Hotel.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The swimming area and change rooms need attention ,the jacuzzi need to be fixed not in good shape
Stayed 1 night in Oct 2023
Response from Hotel Reception on 30 Oct 2023
Thank you so much for letting us know, we will be sure to consider this review and make sure we have our hotel up to the highest standard.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent. Worth recommending.
Stayed 1 night in Oct 2023
Response from Hotel Reception on 30 Oct 2023
Thank you so much for your kind review. We hope to see you again!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly and easy access to Galway.
Response from Kind Regards, Reception Team on 23 Oct 2023
Thank you for your positive feedback! We're thrilled to hear that you found our place clean, friendly, and conveniently located for your visit to Galway. We look forward to welcoming you back in the future.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Reception on 22 Oct 2023
Thank you so much for taking the time to leave us such a kind review. We are delighted to hear that you enjoyed your stay with us here at the Claregalway Hotel.We hope to see you again!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kind Regards, Reception Team on 16 Oct 2023
Thank you so much for your amazing rating!

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from Kind Regards, Reception Team on 6 Nov 2023
Thank you so much for taking the time to give us this kind rating. We are delighted to see you enjoyed your stay here at the Claregalway Hotel.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front office on 14 Oct 2023
Good afternoon Thomas, Thank you for your review. I am happy to hear you enjoyed your stay with us. We hope to welcome you back again in the future. Kindest Regards,DanielleAssistant Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our wee peek of Ireland.
Hotel was clean and seemed newly renovated . The staff were superb, aways going above and beyond to be helpful and so kind and courteous. Bed was comfortable.
Stayed 3 nights in Oct 2023
Response from hotel reception on 8 Oct 2023
Dear Sarah,Thank you so very much for taking the time to leave us this kind review. We are so glad that we could execute of values of doing everything we can to fulfil your stay. We hope to see you again soon!Kind Regards,Leonie

8/10 Good

roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front office on 14 Oct 2023
Good afternoon Roxana, Thank you for your review. I am happy to hear you enjoyed your stay with us. We hope to welcome you back again in the future. Kindest Regards,DanielleAssistant Manager

10/10 Excellent

Elly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with fantastic facilities, including gym and pool, and great on site restaurant! Would stay again and highly recommend!
Stayed 1 night in Sep 2023
Response from Front office on 14 Oct 2023
Good afternoon Elly, Thank you for your review. I am happy to hear you enjoyed your stay with us. We hope to welcome you back again in the future. Kindest Regards,DanielleAssistant Manager

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff are very friendly and efficient. The restaurant serves delicious meals, including several gluten free options for breakfast.
Stayed 2 nights in Sep 2023
Response from Hotel Reception on 1 Oct 2023
Hello Lindsay,Thank you so much for taking the time to leave us a kind review. We are delighted to hear you enjoyed your stay here at the Claregalway Hotel. We will be sure to let our chefs know your compliments to the food.We would love to see you again! Kindest Regards,LeonieReception

10/10 Excellent

MARIA, Dublín 2

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room had 4 excellent beds! Perfect for us!
Stayed 1 night in Sep 2023
Response from Kind Regards, Reception Team on 28 Sept 2023
Thank you for your fantastic review! We're delighted to hear that you found our room with four excellent beds perfect for your stay. We look forward to welcoming you back soon!

6/10 Okay

Ian, Vallejo

Travelled with group
Liked: Cleanliness, staff & service
Room fan an ventiation broken. Bath towels torn.
Stayed 1 night in Sep 2023
Response from Best regards, Reception Team on 28 Sept 2023
Thank you for bringing these concerns to our attention. We apologize for the inconvenience you experienced during your stay. Rest assured, we are actively addressing these issues to ensure a more comfortable experience for all our guests. We appreciate your feedback and hope to welcome you back soon for an improved stay.

8/10 Good

Elaine

Stayed 2 nights in Sep 2023
Response from Hotel Reception on 1 Oct 2023
Thank you so much for leaving a review, we are so glad to hear you enjoyed your stay at the Claregalway Hotel.We hope to see you again!Kindest regards,Leonie Reception

10/10 Excellent

Chisom John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Reception on 1 Oct 2023
Hello, thank you so much for taking the time to leave this kind rating. We are gald to hear you enjoyed your stay at the Claregalway Hotel.We hope to see you again soon!Kindest regards,LeonieReception

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay & very good breakfast 👍
Stayed 1 night in Sep 2023
Response from Warm Regards, Reception Team on 18 Sept 2023
Thank you for your kind review! We're delighted to hear that you had a great stay and enjoyed our breakfast. Your positive feedback means a lot to us, and we hope to welcome you back soon.