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Reviews of Kempinski Hotel Fuzhou

5 out of 5
Kempinski Hotel Fuzhou
No. 1 Hengyu Road, Fuzhou, Jinan District

Reviews

9.0

Wonderful

Rating 10 - Excellent. 32 out of 49 reviews" "
Rating 8 - Good. 12 out of 49 reviews" "
Rating 6 - Okay. 3 out of 49 reviews" "
Rating 4 - Poor. 1 out of 49 reviews" "
Rating 2 - Terrible. 1 out of 49 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

yu ying

Stayed 2 nights in Jun 2023

10/10 Excellent

Ed

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Nov 2019

10/10 Excellent

HUAWEI, brisbane australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled Fuzhou for two days, i lived in this hotel for one night. it has very very very friendly staff, and very very very high class room equipments. Yes, i high recomand it.
Stayed 1 night in Apr 2019
Response from Jessie Lin Public relation manager on 5 Sept 2019
Dear Guest, Thanks for your recent stay at Kempinski Hotel Fuzhou and give us your feedback and positive rating. We are looking forward to welcoming you back to Fuzhou soon and continuously to offer remarkable European flair service. Have a good day.

10/10 Excellent

Kwek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
it is amazing stay. It was made better with Jack cai extreme detail service. Will definitely visit again
Stayed 2 nights in Apr 2019
Response from Jessie Lin Public relation manager on 3 Sept 2019
Dear Guest, Thanks for your recent stay at Kempinski Hotel Fuzhou and give us your feedback and positive rating. We are looking forward to welcoming you back to Fuzhou soon and continuously to offer remarkable European flair service. Have a good day.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Rude staff to check the room around 2AM due to their false smoke detector. And they refuse to offer any discount for the sleepless night.
Stayed 1 night in Apr 2019
Response from Jessie Lin Public relation manager on 9 May 2019
Dear guest, thank you for choosing Kempinski Hotel Fuzhou and giving us your feedback. We are truly sorry for any inconvenience caused. We had already engaged our staff in more professional trainings to improve the service. Also the hotel safety and engineering team had check thoroughly our guestrooms and other places of hotel to ensure such thing never happen again. Should there be anything more we can do to make your future stays more enjoyable, please do not hesitate to let us know. We are looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Jessie Lin Public relation manager on 5 Sept 2019
Dear Guest, Thanks for your recent stay at Kempinski Hotel Fuzhou and give us your feedback and positive rating. We are looking forward to welcoming you back to Fuzhou soon and continuously to offer remarkable European flair service. Have a good day.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Jessie Lin Public relation manager on 5 Sept 2019
Dear Guest, Thanks for your recent stay at Kempinski Hotel Fuzhou and give us your feedback and positive rating. We are looking forward to welcoming you back to Fuzhou soon and continuously to offer remarkable European flair service. Have a good day.

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Jessie Lin on 1 Mar 2019
Dear Guest, Thanks for your recent stay at Kempinski Hotel Fuzhou and give us your feedback and positive rating. We are looking forward to welcoming you back to Fuzhou soon and continuously to offer remarkable European flair service. Have a good day.

8/10 Good

huihan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kempinski
Overall very good experience
Stayed 2 nights in Jan 2019
Response from Jessie Lin on 23 Feb 2019
Dear guest Thank you for choosing Kempinski Hotel Fuzhou and for taking the time to give us feedback. We are happy to know that you enjoyed your stay with us. Should there be anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We are looking forward to welcoming you back soon.

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Jessie Lin on 1 Mar 2019
Dear Guest, Thanks for your recent stay at Kempinski Hotel Fuzhou and give us your feedback and positive rating. We are looking forward to welcoming you back to Fuzhou soon and continuously to offer remarkable European flair service. Have a good day.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Room aircon temperature not adjustable to suit my comfort as it is too cold.
Stayed 4 nights in Jan 2019
Response from Jessie Lin Director of Marketing Communications on 28 Jan 2019
Dear guest, thank you to choose Kempinski Hotel Fuzhou. I am sorry to hear that our indoor temperature makes you feel uncomfortable. Our engineering department will adjust the indoor warmth to the current changing weather to keep guests comfortable. All staff of our hotel sincerely look forward to your visit again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018
Response from Jessie Lin on 4 Jan 2019
Dear guest Thank you for choosing the Kempinski Hotel Fuzhou and for taking the time to give us feedback. We are happy to know that you enjoyed your stay with us. Should there be anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We are looking forward to welcoming you back soon.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, just in the Tahoe plaza!
Stayed 3 nights in Nov 2018
Response from Jessie Lin on 6 Jan 2019
Dear guest Thank you for choosing the Kempinski Hotel Fuzhou and for taking the time to give us feedback. We are happy to know that you enjoyed your stay with us. Should there be anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We are looking forward to welcoming you back soon.

10/10 Excellent

Sybil Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent hotel and staff
The Manager was excellent, rooms fantastic and staff extremely hepful.

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Biggest shopping mall downstair
Stayed 4 nights in Feb 2018
Response from Jessie Lin on 24 Feb 2018
Dear guest, Thanks for your staying at Kempinski Hotel Fuzhou. We are glad to know that you are satisfied with your stay and had a memorable impression on the shopping mall. We are looking forward to seeing you back to Fuzhou soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good service.
I love this hotel. The service is great and the rooms are nice.
Stayed 4 nights in Jan 2018
Response from SerenaJ on 29 Jan 2018
Dear guest, thank you for taking the time to write a review about your stay. It is our pleasure to create unforgettable moments for our guests, and we look forward to have you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Fantastic hotel and wonderful staff.. it was my first stay at the hotel and I will definitely be back
Stayed 2 nights in Dec 2017
Response from Kempinski Hotel Fuzhou on 13 Dec 2017
Dear Anonymous, Thank you for the review. We are happy you took notice and cherished all the touches of luxury at our property. Our team takes pride in providing a flawless experience for our luxury travelers. We are looking forward to welcoming you back again soon, please do not hesitate to contact us for any further assistance you should need.

8/10 Good

Kamlesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Pearlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay
Elegant hotel, big room with comfy bed, friendly front desk staff, wide selection of delicious breakfast items, superb location with mega mall a stone throw away. Worth the $. Will definitely be back! Travellers, look no further, this is the best choice!
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Non Smoking policy needs to be applied.
We stayed in a suite this time, room service was wonderful. However, I have requested non smoking room at the time of booking. And was allocated with a smoking room.
Response from General Manager on 8 Feb 2017
Thanks for staying with us and for taking time to fill out our guest satisfaction survey and to share your feedback with us. Please accept my sincere apologies for the inconvenience this has caused to you. We have taken note of your comments regarding to room arrangement, we regard as very serious. We have already discussed it with Front Office Department in order to solve the issues. Besides, our training department has already scheduled training to improve our services. We appreciate receiving valuable comments from you and that will continuously help us to improve the luxury service we aim to provide. We do hope we will have the opportunity of welcoming you back to Kempinski Hotel Fuzhou in the not too distant future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Cigarette smells everywhere.
It was disappointed that the room we stayed was supposed to be a non smoking room. However, the cigarette smell is everywhere, even the on pillows and quilts. There are cigarette smells inside the lift and lobby.
Response from General Manager on 8 Feb 2017
Thanks for staying with us and for taking time to share your feedback with us. Please accept my sincere apologies for the inconvenience this has caused to you. We have taken note of your comments regarding to cigarette smells and we regard as very serious. We have already discussed it with House Keeping Department in order to solve the issues. Besides, our training department has already scheduled training to improve our services regarding the cleaning. We appreciate receiving valuable comments from you and that will continuously help us to improve the luxury service we aim to provide. We do hope we will have the opportunity of welcoming you back to Kempinski Hotel Fuzhou in the not too distant future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 13 Feb 2017
Thanks for staying with us and for taking time to share your feedback with us. Your comments will assist us to continuously improve our services from "Good to Best" and provide our guests with a positive memorable experience. We are certainly looking forward to the possibility of welcoming you back to the Kempinski Hotel Fuzhou in the near future. If there is anything that we can do, to make your next stay more comfortable and enjoyable, please do not hesitate to contact us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Martin, London

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel but needs more English speaking staff
Really lovely hotel and the top management were a pleasure, but the hotel staff will need alot of training to bring them to Kempinski standards.
Response from Annie Zheng on 13 Feb 2017
Thanks for staying with us and for taking time to share your feedback with us. Your comments will assist us to continuously improve our services from "Good to Best" and provide our guests with a positive memorable experience. We are certainly looking forward to the possibility of welcoming you back to the Kempinski Hotel Fuzhou in the near future. If there is anything that we can do, to make your next stay more comfortable and enjoyable, please do not hesitate to contact us.

10/10 Excellent

Minsu

Stayed 2 nights in Jan 2024
Response from Guest Service Manager on 1 Apr 2024
Dear guest, thank you for choosing Kempinski Hotel Fuzhou. We are really happy to hear that our location, service and facility meet your expectation. As a hotel of European luxurious hospitality, we uphold our principle to make sure every guest have a pleasant and comfortable experience during their stay with us. All staff of our hotel sincerely look forward to your visit again!

10/10 Excellent

ito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適可好好放鬆的地方
服務人員很周到,餐點也好吃,滿推薦升等到行政樓層,有下午茶及簡單餐點,行政餐廳景觀也很好~唯一缺點是入住期間剛好行政樓層餐廳下層入口被封,要從上層走樓梯上下,對於年長者不方便
Stayed 3 nights in Jan 2020
Response from Kempinski Hotel Fuzhou on 22 Jun 2020
尊敬的宾客,感谢您对福州泰禾凯宾斯基酒店的认可与肯定。创建于1897年,凯宾斯基是欧洲最为古老的奢华酒店集团。无与伦比的个性化服务、卓越的待客之道,辅以旗下各家酒店的专属性与独特性,成为凯宾斯基的悠久传统。我们真诚期待您的再次光临!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Jessie Lin , Public Relations Manager on 2 Oct 2019
尊敬的用户,感谢选择福州泰禾凯宾斯基酒店,并对本次入住体验的各个方面均表示高度赞许并给予了五分好评。作为创建自1897年的奢华酒店,我们延续凯宾斯基品牌的优势与成功,旨在为每一位宾客提供非比寻常的服务。全体员工真诚期待您的再次光临!

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019
Response from Jessie Lin Public relation manager on 5 Sept 2019
Dear Guest, Thanks for your recent stay at Kempinski Hotel Fuzhou and give us your feedback and positive rating. We are looking forward to welcoming you back to Fuzhou soon and continuously to offer remarkable European flair service. Have a good day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宿泊して良かった
清潔で部屋が広くホテルの人も親切でした。
Stayed 4 nights in Apr 2019
Response from Jessie Lin Public relation manager on 3 Sept 2019
Dear Guest, Thanks for your recent stay at Kempinski Hotel Fuzhou and give us your feedback and positive rating. We are looking forward to welcoming you back to Fuzhou soon and continuously to offer remarkable European flair service. Have a good day.

10/10 Excellent

Yufeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体感觉不错
行政房洗漱用品是欧舒丹的,非常喜欢。床很舒服,行政酒廊餐食不错,可惜没有鲜榨果汁。总体很满意。
Stayed 1 night in Dec 2018
Response from Jessie Lin on 2 Jan 2019
尊敬的宾客,感谢您选择福州泰禾凯宾斯基酒店,并对我们酒店的服务给予认可,作为源自欧洲的奢华五星级酒店,我们提供专业的待客之道,营造愉悦的入住体验,我们真诚期望您的每次下榻都能感到舒适愉悦,欢迎您的再次光临!

4/10 Poor

SING HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間內沒有提供免費茶葉
作為一間五星級酒店,我認為房間內應該提供免費的茶葉。
Stayed 1 night in Sep 2018

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

PO-YUN

Liked: Cleanliness, property conditions & facilities, room comfort
小心付費的礦泉水
房間桌上放了一大瓶礦泉水,退房時發現要另外收錢⋯把免費的放在浴室裡
Stayed 1 night in Jun 2018

8/10 Good

KUO-CHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
餐廳早餐花样不夠多。

10/10 Excellent

YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很走心的酒店
非常好 提前申请了婴儿床 还准备了宝宝洗漱用品和拖鞋 很用心
Stayed 3 nights in Feb 2018
Response from SerenaJ on 22 Mar 2018
尊敬的宾客,感谢您入住福州泰禾凯宾斯基酒店并留下您的评分。很高兴看到您对我们的服务感到满意。我们特别为入住的宝贝们备有儿童洗漱用品、儿童浴袍、儿童拖鞋等,酒店全体员工诚挚期待您的下次光临!

10/10 Excellent

Lin wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店干净,整洁
整体感觉非常不错,早饭也很多选择!但是酒店内迷你吧没有免费的东西,就连茶叶也要钱,五星级酒店房间内应该需要一点免费的茶叶和水果吧!
Response from General Manager on 8 Feb 2017
尊敬的客人,您好,感谢您选择福州泰禾凯宾斯基酒店并与我们分享您的入住体验。对于您在入住期间给予酒店整体及早餐的好评,感到非常荣幸。关于您反馈的迷你吧饮品的问题,酒店也已针对此情况进行相应的整改,提供免费的咖啡及茶包。感谢您对福州泰禾凯宾斯基酒店的支持和厚爱,为您打造殷勤周到的入住体验是我们酒店全体员工共同努力的目标。我们也期待您的再次入住,向您致以我们最真诚的问候。

10/10 Excellent

Edvard L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
god service og hyggelig betjening, god frokostbuffe
Response from General Manager on 8 Feb 2017
Thanks for staying with us and for taking time to share your feedback with us. Your comments will assist us to continuously improve our services from "Good to Best" and provide our guests with a positive memorable experience. We are certainly looking forward to the possibility of welcoming you back to the Kempinski Hotel Fuzhou in the near future. If there is anything that we can do, to make your next stay more comfortable and enjoyable, please do not hesitate to contact us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort