Lobby sitting area

Reviews of Fufu Kawaguchiko

4 out of 5
Fufu Kawaguchiko
2211-1, Mizuguchi kawaguchi, Fujikawaguchiko, Yamanashi Prefecture

Reviews

9.6

Exceptional

Rating 10 - Excellent. 83 out of 102 reviews" "
Rating 8 - Good. 14 out of 102 reviews" "
Rating 6 - Okay. 2 out of 102 reviews" "
Rating 4 - Poor. 2 out of 102 reviews" "
Rating 2 - Terrible. 1 out of 102 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sing, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Gemma

Liked: Cleanliness, property conditions & facilities
Amazing! Best place I have ever stayed. I never want to leave. Service is amazing. In room onsens are perfect and the food is incredible.
Stayed 1 night in Apr 2024

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Claire

Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a surreal experience to stay here the environment, the view of Fuji-San, the food and the extremely polite staff makes everything so magical. The next time I come I hope to stay again for a longer period. Thank you again for the lovely experience
Stayed 1 night in Nov 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of Mount Fuji from your room, the included amenities and the quality of food are definitely the highlights. The staff are also very attentive and have a good understanding of English.
Stayed 2 nights in Nov 2023

8/10 Good

Shui ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

EUGENE

Stayed 2 nights in Oct 2023

10/10 Excellent

Ting Cheong

Stayed 1 night in Aug 2023

10/10 Excellent

YaoChin

Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel and food was heavenly. Note there’s no shuttle from the bus station (so have to take public transit or walk, which isn’t fun with all your luggage) as there are no taxis. Also there was dust in some parts of the room (doorway to washroom) and cobwebs on patio but otherwise really clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Bee Bee

Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Stayed 7 nights in Jun 2023

10/10 Excellent

Sammi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were spacious, love the service of the staff and the meals were fantastic, in room onsen was fabulous as our room was facing mount Fuji. We will be back again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maybe because we are foreigners, no welcome drinks for us? if you are looking for mt fuji view, actually only a few rooms will be able to see, others are obstructed by trees. excellent room amenities and comfort plenty of drinks included. onsen was small but adequate . was not able to use any outdoor facilities since it was raining all covered up especially point out much praise to the restaurant staff. for their dedication to service and food quality. time of dinner was confirmed prior to arrival . but they had not asked about time of breakfast upon check in, we were informed only of certain remaining time slots allowed. i dont know why this could not have been communicated earlier prior given the quality of service you would expect from them.
Stayed 1 night in May 2023

10/10 Excellent

Gordana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

HSIN-I

Stayed 1 night in Apr 2023

10/10 Excellent

Jane

Stayed 2 nights in Apr 2023

10/10 Excellent

Masood

Stayed 2 nights in Apr 2023

10/10 Excellent

Garrett

Stayed 1 night in Apr 2023

10/10 Excellent

Harini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room with majestic views of Mt Fuji, private onsen, very modern and upscale! We had a car to drive around for sight seeing and food. Fantastic location with cherry blossoms close by, fantastic stay!
Stayed 4 nights in Apr 2023

10/10 Excellent

Regina, elliminyt

Stayed 1 night in Apr 2023

10/10 Excellent

Zachary

Stayed 1 night in Mar 2023

10/10 Excellent

Nobuaki

Stayed 1 night in Mar 2023

10/10 Excellent

Chenchen

Stayed 1 night in Mar 2023

10/10 Excellent

Wei Chun

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a fantastic view of Mt Fuji. Love the in-room onsen experience. Exceptional service and food. Easy parking.
Stayed 1 night in Feb 2023

10/10 Excellent

HIDEAKI

Stayed 1 night in Feb 2023

10/10 Excellent

DAICHI

Stayed 1 night in Feb 2023

10/10 Excellent

Yit Keong Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, Will definitely come back again!
Stayed 1 night in Feb 2023

10/10 Excellent

Abrar

Stayed 1 night in Feb 2023

10/10 Excellent

Alex Chak On

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fufu Kawaguchiko 6 star service
By far the best premium Hotel in the area. Top notch service and food!
Stayed 1 night in Jan 2023
Response from FUFU KAWAGUCHIKO  General Manager on 20 Feb 2023
Thank you for staying with us at FUFU KAWAGUCHIKO. and thank you for your feedback.We will continue to devote ourselves to meeting your expectations.The natural scenery and the dishes using seasonal ingredients change depending on the season. We hope that you will be able to visit us again in a different season.

10/10 Excellent

Jung Yeop

Stayed 2 nights in Jan 2023
Response from FUFU KAWAGUCHIKO  General Manager on 20 Feb 2023
Thank you for staying with us at FUFU KAWAGUCHIKO.and Thank you for your feedback.We are looking forward to seeing you again.

10/10 Excellent

Eleanor

6/10 Okay

graham

Travelled with family
Liked: Cleanliness, room comfort
There are faults !
It is easy to rate this hotel as good under many categories with a 7 out of 10. However, there are faults and whilst the meals are mainly pleasing for the adults, the same cannot be said for children. The B/f and dinner options were limited and most requests my 2 children had could not be fully met. I'd like to see as much effort being put in to satisfy the children as is clearly being put in to satisfying the adults. Furthermore, if you order a glass of wine with dinner you just might be a bit surprised as to how much volume you receive ! Shockingly small ! I was also served the dregs from a bottle of wine - I complained and it was changed. However, this should NEVER have happened !!! Finally, at b/f on my final day my child found an eye lash in her 'Natto dish'. I brought it to the attention of the server and it was changed with an apology, but again considering the level of hotel this should NEVER have happened.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from ふふ河口湖 on 27 Jan 2020
この度は、私ども、ふふ河口湖にお越しいただき、また、高い評価をいただき、ありがとうございます。 お客様からの評価に恥じぬよう、接客、施設とも快適さを維持して参りたいと存じます。 ありがとうございました。

10/10 Excellent

Siriwat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from ふふ河口湖 on 15 Jan 2020
この度は、私ども、ふふ河口湖にお越しいただき、誠にありがとうございます。 高い評価をいただきましたこと、心より感謝申し上げます。 ありがとうございます。 また、これからも、お客様の評価に恥じぬよう、日々、努力して参ります。 ありがとうございます。

8/10 Good

Kulwadee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from ふふ河口湖 on 15 Jan 2020
この度は、数ある旅館の中から、私ども、ふふ河口湖をお選びいただき、誠にありがとうございます。 私どもも、ようやく、開業から1年を経て、皆様のおかげで2年目を迎えることができました。 まだまだ痒いところに手が届くようなおもてなしには遠いかもしれませんが、従業員一同、一丸となって、日々努めてまります。 ありがとうございます。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room! Can see MT.Fuji in your room. Restaurant is too noisy, can hear kitchen’s telephone ring at least 5 to 6 times during my dinner time. Staff are friendly. Food is good.
Stayed 3 nights in Nov 2019
Response from FUFU Kawaguchiko on 13 Jan 2020
Thank you for coming to our ryokan'FUFU Kawaguchiko'. We're very sorry the phone bell is noisy. We changed the sound of bell has been redced. Thank you for writing the message.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great design and floor plan, ambience and the surrounding feelings are relaxing and romantic. Everything matches, the background music, the scent throughout the common area and the room, large windows like pictures with plants carefully planned and designed. Kaiseki dinner and breakfast were scrumptious. I will definitely return in the future.
Stayed 2 nights in Nov 2019
Response from FUFU Kawaguchiko on 13 Jan 2020
Thank you for coming to our ryokan. We are very pleased to learn that you have been comfortable. We are honored to welcome you to us. We looking forward to welcomeing you at our ryokan in the near future. Thank you and see you again!!

10/10 Excellent

YY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new onsen hotel with great view of Mt Fuji when the weather is clear. Good for one night stay.
Stayed 1 night in Nov 2019
Response from FUFU Kawaguchiko on 13 Jan 2020
Thank you for coming to our ryokan in this time. The Fuji is the most visible season from autumn to winter. Please come again and thank you for writing the message.

4/10 Poor

Kim Chah

Stayed 1 night in Oct 2019
Response from ふふ河口湖 on 15 Jan 2020
この度は、数ある旅館の中から、私ども、ふふ河口湖にお越しいただき、誠にありがとうございます。 しかしながら、せっかくお越しいただきましたにも関わらず、ご満足いただけるご滞在にはならなかったご様子、誠に申し訳けございません。 お客様からの評価を、真摯に受け止め、今一度襟を正し、日々、努めて参る所存でございます。 ご投稿、ありがとうございました。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Perfect!
Stayed 1 night in Oct 2019
Response from FUFU Kawaguchiko on 13 Jan 2020
Thank you for appreciating our ryokan. We are really happy!! We also want to welcome you to our ryokan. Thank you for your message!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from ふふ河口湖 on 15 Jan 2020
昨年は、私ども、ふふ河口湖にお越しいただき、誠にありがとうございます。 昨年は紅葉が少し早いように感じられましたが、冬はめっきり雪が降らずにおります。 しかしながら、朝晩の冷え込みを肌で感じると、やはり、日本には四季があり、自然の力を偉大に感じます。 雪化粧を施した富士山もまた雄大でございます。 また、違う季節にも河口湖へ足を運んでいただけましたら幸いです。 ありがとうございます。

10/10 Excellent

Wai Yin kennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from ふふ河口湖 on 15 Jan 2020
昨年は、私ども、ふふ河口湖にお越しいただき、誠にありがとうございます。 また、高く評価いただきましたこと、心より感謝申し上げます。 お客様の評価に恥じぬよう、さらに心地よい旅館を目指し、日々、努力して参ります。 ありがとうございます。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very custom oriented. e.g using pictures to tell you which switch controls which light. It’d be better if there are other TV channels like BBC, CNN, SKY etc
Stayed 1 night in Jul 2019
Response from fufu kawaguchiko japan on 19 Aug 2019
Thank you very much for visiting Fufu Kawaguchiko. We will use this information as a valuable comment on the lights and TV channels. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from ふふ河口湖 on 16 Jan 2020
昨年は、私ども、ふふ河口湖にお越しいただき、誠にありがとうございます。 また、高い評価をいただき、心より感謝申し上げます。 ありがとうございます。 また、是非、河口湖にお越しの際は、私どもふふ河口湖でお迎えできれば幸いです。 ありがとうございます。

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from ふふ河口湖 on 16 Jan 2020
この度は、数ある旅館の中から、私ども、ふふ河口湖にお越しいただき、誠にありがとうございます。 お客様からの高い評価に恥じぬよう、日々努めて参ります。 ありがとうございます。

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with onsen and delicious food
This was probably one of the most thoughtfully laid out hotels I've stayed at. The service and food were top notch, the suite was exquisite, with a commanding view of Mt. Fuju (once the clouds parted). The in room onsen bath was lovely, as were the high quality room amenities. We will definitely come back the next time we are in Japan.
Stayed 2 nights in May 2019
Response from FUFU Kawaguchiko on 25 Jan 2020
Thank you very much for visiting Fufu Kawaguchiko. We have received many compliments and we are very happy. We will continue to strive every day so as not to be ashamed of the evaluation from our customers. In addition, we look forward to the day when we can welcome you to Lake Kawaguchi. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from ふふ河口湖 on 16 Jan 2020
昨年は、私ども、ふふ河口湖にお越しいただき、誠のありがとうございます。 高い評価をいただき、ご満足いただけた様子で、私どもも大変嬉しく思います。 お客様からの口コミや評価は、何よりスタッフへの励みとなります。 ありがとうございます。

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from ふふ河口湖 on 16 Jan 2020
昨年は、数ある旅館の中から、私ども、ふふ河口湖にお越しいただき、誠にありがとうございます。 また、高い評価をいただきましたこと、心より感謝申し上げます。 ありがとうございます。