Sercotel Hotels in French Cerdagne

"The check-in experience was a bit challenging since the staff only spoke French, but things improved significantly when the front desk lady used her cellphone to translate, which made the process smooth and comfortable. The breakfast was good, and the location was perfect for us — we were visiting Andorra and also wanted to explore parts of the French Pyrenees. The only inconvenience was that the rooms didn’t have air conditioning. However, the outside temperature was pleasant enough to enjoy a nice breeze in the room."

"The location of this hotel is fabulous and we love the option to get family apartments with multiple rooms and different bed configurations. However, we were surprised that some basic amenities were not provided. For example, there is a coffee machine but no filters (maybe a French press would be better - no need for filters). Also no large bowl for salad and nothing that can go in the oven (baking tray, casseroles). No dishwasher tabs or dish soap or dish towel, but they do expect guests to do the dishes. The dishwasher takes hours, making it impossible to do dishes and put them away (as requested) after breakfast but before checkout. We'll be aware for next time, but it would have been good to have more communication about this. Also when we arrived we were given an apartment that hadn't been cleaned. They quickly gave us a different one that was clean, but unfortunately didn't have as nice a view as the original one given to us. "

"Location is key, opposite Fort Mont Louis, 15 m to ski areas. Hotel accepts dogs. The spa isn't attached, you need to have dressing gown or slippers! Only two changing rooms so easier to go back to room. It's a little tired but early mornings and just after lunch practically empty before the skiiers return! Reception was a little surly but the restaurant menu and staff were excellent. Value for money, don't be put off by the cafe basic entrance. Rooms have been renovated, large king size bed, walk in shower. A bit tight for space but for one or two nights, comfortable sleep and hot water. "

"Good location very close to the pistes. Could do with a bit of a refresh, but for the price can't complain. Staff somewhat brusque at times, but nothing too much to put you off. Nice and quiet at night and comfy beds. Slept well. "

"The staff are eally good but very tired facilities, very poor wifi for the price"