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"The room was very small and not as shown in the photos. Not worth the high amount we paid for the room. We had dinner at 4 Ducks restaurant in the hotel. Four of us went. One of our guests does not eat fish so there were only 2 options on the menu she could order. $40 for a small bowl of pasta. The services in the restaurant, Bellman and front desk reception were all very polite courteous. We were disappointed in this property. "

"We booked an "Intermediate Condo" for a family trip with kids and came away disappointed on almost every front. Booking runaround: I called a full week before our stay to ask about switching to a smaller unit since our group size had changed. I was told someone would call me back — no one ever did. When I followed up days later, I was told their policy doesn't allow changes within 7 days. So I called within the window, they dropped the ball, and I was stuck paying for more space than I needed. The property was roughly half-empty when we arrived, which made it sting even more. "5 Twin Beds" is wildly misleading: The listing advertises 5 twin beds. What you actually get is 1 twin bed, 1 bunk bed, and 2 pullout sofa beds — and I'm honestly not sure you could even open both pullouts at the same time given the space. Sofa beds are not twin beds, and if you're booking for a family with kids expecting real beds, you'll be unpleasantly surprised. The description needs to be corrected. Maintenance and safety issues: None of the light switches in the unit worked, and there were light sockets hanging out of the ceilings. With young kids in the room, exposed electrical fixtures are a genuine safety concern. This is basic maintenance that shouldn't be an issue in any rental, let alone one at this price point. Kitchen was bare bones: The listing promises a full, equipped kitchen with cookware, dishware, utensils, and paper towels. In reality there were no paper towels, no napkins, nothing "

"Bel hotel, propre, calme"

"Breakfast was okay however they could add more hot and variety item and good pure water to drink "

"Concernant le coin piscine et bain à remous, je ne considère pas cela comme un spa. Énormément de familles et d'enfants donc ce n'est pas un endroit relaxant. Le dejeuner était très bon! Les chambres sont magnifiques. Le gym bien équipé. Le personnel est très sympathique."

"Checking in procedures listed on booking are too unclear, causing me to spend lots of time in the middle of the snowstorm night when the host was in the property all along. Simplest way is just list the phone number. Have guests call the number."

"Cleanliness could improve (bed sheet stain, toothpaste splashes on the bathroom faucet, pink mold in shower and smudges on windows) Breakfast was decent. Eggs, breads, croissant, cereal and fruit. Coffee and tea served all day in the lobby was a plus! Employees were helpful and amenities were nice. Beds were comfy. We were on the 2nd floor and there arent elevators or parking near so anyone with mobility issues be cautious. The hotel is in a great location, half way between the town and Mt Sutton "

"Friendly staff. Clean room."

"Parking was great with good cover against the snow storm!"